JOIN OUR TEAM
Are you passionate about managing teams to provide exceptional customer service and deliver positive business results in hotel occupancy and revenue?
We have an exciting opportunity for a Revenue Manager to lead our Hotel Reservations team and create memorable travel experiences for our guests.
THE ROLE
We’re seeking a dynamic and skilled Revenue Manager to lead the daily operations of our Reservations and Call Centre teams across The Ville Resort–Casino and Ardo Hotel. In this role, you’ll ensure a seamless guest booking experience while driving team performance and fostering a culture of accountability, growth, and results. You’ll be responsible for managing service delivery, training and development, and handling guest feedback when needed.
Key Tasks include:
- Overseeing the operations of the Reservations Department and Call Centre, ensuring all processes related to reservations, switchboard, and customer contact are efficient, accurate, and aligned with service expectations.
- Building and developing a high-performing team culture through leadership, staff training and development, managing team performance, daily task flow and service delivery.
- Building and maintaining strong relationships with key clients, corporate accounts, travel agents, and event organisers. Representing the brand professionally and supporting initiatives that drive loyalty and repeat business.
- Overseeing the accurate input and management of reservations in PMS and channel management systems. Ensuring inventory, rates, and restrictions are managed proactively to maximise occupancy and yield.
- Monitoring real-time call and email volumes, bookings, and resource allocation to maximise workflow, maintain service levels, and minimise guest wait times.
ABOUT YOU
To be successful in this position, you will need to show:
- Tertiary qualifications in a Business-Related or Hospitality & Tourism Management is preferred.
- Previous management experience in reservations and/or group reservations role is essential.
- At least 3 years of related hotel reservations experience.
- Experience with a property management systems, in particular Opera Cloud, is highly desirable.
- High level leadership and management skills.
- Proven experience in managing and developing a team.
- Extremely high attention to detail.
- Exceptional organisational skills.
- Time management skills with the ability to multitask.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and high-volume hotel/reservations environment.
- Professional presentation.
- Flexibility to work various shifts, including weekends, nights and public holidays.
WHAT WE OFFER
- The opportunity to work in a world-class luxury hotel
- Employment in the region's premier destination for dining, events and entertainment
- Permanent full-time position
- Competitive full-time annual salary ($80,000-$90,000 depending on skills/experience)
- Uniforms supplied and laundered daily
- Generous discounts on accommodation and dining across the precinct
- Access to special offers with our corporate partners
- Career pathways with Morris Group businesses all over Australia and abroad
- Support via our Employee Assistance Program
ABOUT US
The Ville Resort-Casino is tropical North Queensland’s premier destination for dining, events and entertainment; located in gorgeous Townsville and boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award winning restaurants, world-class facilities and entertainment, The Ville Resort-Casino is one of Queensland’s hottest tourism destinations.
Ardo is a brand new $88 million dollar hotel. Its arrival brings elevated relaxation and rejuvenation to North Queensland’s premier leisure and entertainment precinct, nestled on the edge of the Coral Sea with uninterrupted views across to Magnetic Island. Its sprawling hotel suites; world-class dining outlets – Marmor and Terasu; day spa; and signature rooftop pool deck and bar combine to celebrate the spirit of the tropics with unique Ardo flair.
The Ville Resort-Casino and Ardo Hotel operate as part of Morris Group, a collection of business spread across Australia and the world, operating in industries including tourism, aviation, hospitality and technology.
Morris Group also owns and operates Morris Escapes, a collection of hotels and luxury lodges across Queensland. The Morris Escapes portfolio currently includes Beechmont Estate, Orpheus Island Lodge, Pelorus Island and Mount Mulligan Lodge and a fleet of super yachts as part of Morris Nautical.
Morris Group also includes Morris Hospitality, offering a diverse array of hospitality experiences that includes breweries, pubs and restaurants. After starting with CBCo Brewing in Margaret River WA, Morris Hospitality is now largely based in Victoria with venues including the Albert Park Hotel, Portsea Hotel, Railway Club Hotel, Half Moon, The Vincent Bistro and Lucky Coq, and also the Julatten Hotel in Queensland.
As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That's why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working toward group-wide goals that focus on People, Place and Planet. We're on a mission to find a better way to do the work we love and to make a positive impact for the world around us.
We’re always on the lookout for the best and brightest talent across every aspect of hospitality, tourism, corporate services, gaming, and everything in between to give our guests an unmatched holiday experience.
If you are looking for a work environment that focuses on employee health and well-being and having fun, encourages teamwork and collaboration across all levels of the business and provides a challenge - then we would love to hear from you.
Pay: $80,000.00 – $90,000.00 per year
Work Location: In person
