In-Demand Exercise Jobs in Canberra, Act

Contact Centre Operator
Australian Government —Canberra ACT
- $85,745 - $90,465 a year
- Customer service
- No degree
- Communication skills
12h
Stakeholder Engagement Manager
Geoscience Australia —Canberra ACT
- Call employer
11d
Senior Space Data Scientist, Executive Level 1, Australian Space Agency
Department of Industry, Science, Energy & Resources —Canberra ACT
- $126,391 - $134,225 a year
- Part-time
- Remote
- Data analysis skills
- Databases
- Bachelor's degree
11d
Senior Director / Deputy Registrar, Magistrates Court | Full-time Temporary
Justice and Community Safety —Canberra ACT
- $169,565 - $176,278 a year
- Temporary
- Hybrid work
3d
TPB Communications and Media Officer - APS 6
Australian Taxation Office —Canberra ACT
- $101,142 - $116,131 a year
5d
Childhood Early Intervention Clinician/Clinical Manager - Child and Adolescent Mental health Services | Full-time Permanent
Canberra Health Services —Canberra ACT
- $111,639 - $126,060 a year
- Full-time
- Employee assistance program
3d
Assessment Development Officer
Australian National University —Canberra ACT
- $89,760 - $97,918 a year
- Full-time
- Medicine
- Research
- Administrative experience
6h
Swim Teacher- Calwell
Employment Hero —Bonython ACT
- $36.23 - $40.43 an hour
- Temporary
- CPR Certification
- AI
- Communication skills
6h
Casual Stylist - DFO Canberra, ACT
Retail Apparel Group —Fyshwick ACT
- Employee assistance program
- Opportunities for advancement
3h
ROCKWEAR - Casual Stylist, Tuggeranong ACT
Retail Apparel Group —Tuggeranong ACT
- Employee assistance program
- Opportunities for advancement
3h

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Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
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Contact Centre Operator

Australian Government -
Canberra ACT

Apply Now

Job Details

$85,745 - $90,465 a year
12 hours ago

Qualifications

Customer service
Call centre
Certificate III
Communication skills
Office experience

Full Job Description

Canberra, ACT (The agency supports and promotes flexible working, including working from home by negotiation where appropriate; however, due to the nature of the role, regular attendance in the office will be required)
Ongoing/Non-Ongoing (The position is Ongoing, however Non-Ongoing employment may be offered for an initial engagement of up to 12 months)
$85,745 - $90,465 + Superannuation

About the Branch

The Corporate Branch is responsible for delivering enabling services that support the effective and efficient operation of the agency and facilitates the agency’s compliance with legislation, policies and guidelines as a non-corporate Commonwealth entity.

The branch complements the scheme-focus of other agency divisions by providing digital services for internal and client-facing systems and facilitating strategic communications and client engagement through the agency’s website and contact centre. In addition, the Branch supports efficient resource management and corporate accountability through functions such as financial management, performance reporting, parliamentary services, procurement, risk management and assurance, facilities management and human resource management.

About the Section

The Corporate Communication Section is new section within our established Communications area, and supports the agency’s outcomes by promoting our culture, employee value proposition, managing our web services and our contact centre. The section currently encompasses 4 teams; Internal and Events, Content Design, Data and Web Management and the Contact Centre.

Role Responsibilities and Duties

Our Contact Centre Operators provide a first point of contact for stakeholders.

Following the initial training to familiarise you with our schemes and legislation, you will:

Provide a high level of customer service to stakeholders via telephone and email.
Meet service level standards.
Demonstrate a sound general knowledge of the agency’s schemes and projects, including broadly understanding relevant legislation and associated policy frameworks.
Follow internal processes, using templates and guidelines, and bring together information from various sources to answer telephone or email enquiries in a timely and professional manner.
Exercise judgement to refer enquiries to relevant subject matter experts (SMEs) in accordance with process.
Accurately capture and record interactions in the Customer Relationship Management (CRM) system.
Work independently on tasks, including manage different priorities, to meet team and individual outcomes.
Provide support to team leader and colleagues to ensure team outcomes are met.
Assist with quality assurance checks within the team, by reviewing peers’ work to ensure the accuracy and appropriateness of responses.

Knowledge, Skills and Attributes

Our preferred candidate must have:

Sound verbal and written communication skills.
Background in customer service.
Good attention to detail, including being able to follow established processes and document interactions accurately and in a timely manner.
Ability to remain calm under pressure.

The following experience and qualities are highly desirable, but not essential:

Previous experience working in an office and/or call centre environment.
Previous experience managing a high volume of telephone enquiries.
Ability to work in a changing environment.
Ability to work collaboratively within a team environment.
Ability to deal with and manage difficult enquiries over the phone and via email.
A Certificate III in Contact Centre or equivalent experience.
An understanding of the government’s renewable energy policies and programs.

Applications close 11.30pm on Sunday, 26 July 2026

Apply Now

Refine Your Search

exercise jobs in canberra, act

Contact Centre Operator

Stakeholder Engagement Manager

Senior Space Data Scientist, Executive Level 1, Australian Space Agency

Senior Director / Deputy Registrar, Magistrates Court | Full-time Temporary

TPB Communications and Media Officer - APS 6

Childhood Early Intervention Clinician/Clinical Manager - Child and Adolescent Mental health Services | Full-time Permanent

Assessment Development Officer

Swim Teacher- Calwell

Casual Stylist - DFO Canberra, ACT

ROCKWEAR - Casual Stylist, Tuggeranong ACT

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