24/7 Operations Centre | Critical Infrastructure | Full‑Time Rotating Roster
We are inviting you to submit an Expression Of Interest for a Building Management Systems Operator to join our team in Melbourne. This role will essentially see you support a national telecommunications client with multisite operations across Australia. In this role, you’ll be the first point of awareness for any network infrastructure event, ensuring the right people are informed, the right actions are taken, and the right data is captured — every shift, every time
The Building Management Systems Operator role is primarily focused on operational delivery, responsible for the monitoring, operation, emergency response and escalation of events associated with building assets, critical systems. In addition, the BMS Operator will be responsible for the monitoring of building sub-contractors performing maintenance and change activities during their shift.
The successful candidate will develop and maintain strong relationships with client representatives.
ISS is providing facilities management services to this client on a 24 hour per day, 7 days per week basis and we will perform services to ensure zero network outages and operational continuity of the facilities assets, as all times for all sites.
Duties include but are not limited to the following:
Real‑Time Monitoring & Event Response
Monitor the performance of all network‑critical sites from the operations centre.
Triage alarms, identify anomalies, and escalate issues in line with agreed processes.
Maintain accurate shift logs and prepare structured shift summaries covering key operational parameters such as energy consumption, UPS load, temperature trends, CRAC performance, generator runtime, and power quality.
Analytical Intelligence & Pattern Recognition
Observe and escalate patterns such as repeat alarms, unusual equipment behaviour, or deviations from normal operating parameters.
Provide trend data and operational insights to support root‑cause analysis and asset performance reviews.
Access Verification & Compliance
Manage the After‑Hours Access Verification Form (AVF) process for all P1–P4 reactive works outside business hours — reviewing SWMS, permits, and compliance documentation before authorising contractor access
Structured Handover & Collaboration
Conduct formal shift handovers with the Operations Engineering Specialist to ensure continuity of operational awareness.
Liaise with internal teams, field technicians, and client representatives to support safe and efficient operations.
HSEQ & Incident Management
Apply and uphold all HSEQ requirements, including hazard identification, incident reporting, and Zero Harm principles.
Support incident investigations and ensure accurate, timely reporting through internal systems.
Selection Criteria
- Have strong mechanical and electrical aptitude
- Experience in telecommunications, facilities, control‑room operations, or a technical services environment.
- Ability to self-manage, work cooperatively and collaboratively with others and have a flexible approach to function effectively under pressure
- Ability to problem solve and work to tight deadlines & timelines
- Highly developed interpersonal, verbal and written communication skills with a proven ability to consult effectively with clients and colleagues at all levels
- Ability to provide the highest level of customer service in a continually changing environment with a strong emphasis on consistency and flexibility
- Ability to work across a 24-hour 7 day per week rotating roster (3 days per week, 12-hour shifts).
- Proficient in Microsoft Office Suite
- Full Australian Work Rights.
Desirable:
- Previous experience in BMS or engineering operations
- Report writing and auditing experience
- Experience in aspects of operational services within critical environments
Our benefits:
Develop deep technical knowledge of critical infrastructure
Competitive contract salary packaging
Ongoing learning and development opportunities
Internal opportunities within our global organisation
To apply for this role please click on the 'apply' link and complete the online application.
ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.
We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.
