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Applications Consultant (IT)

Serco Plc -
Murdoch WA

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Job Details

Full-time
14 days ago

Qualifications

Management
ITIL
Security
Communication skills

Full Job Description

Location: Fiona Stanley Hospital, Murdoch, Perth
Full time role (Mon to Fri); Permanent Opportunity.
Flexi work; 2 days WFH
Occasional after-hours/weekend on-call support.

Serco is a place where you can grow
Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.
You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

Ongoing learning and professional development opportunities
Flexible benefits that support your wellbeing
A supportive and collaborative ICT team
Opportunities to make a real impact in public healthcare
Supportive work environment with trusted leadership.

Make an impact at Serco
You'll play an important role in ensuring the reliability, performance and continuous improvement of facilities management applications that support Fiona Stanley Hospital. Working closely with the FM Applications team, you'll provide advanced technical support, resolve complex application issues and contribute to projects that enhance service delivery. Your expertise will help maintain critical systems while delivering a high standard of service to customers and stakeholders. You'll also support innovation by identifying opportunities to improve application performance and operational efficiency.

As an Applications Consultant in the FM Applications team, you'll make a positive impact by:

Managing Level 2 and Level 3 support for Facilities Management applications
Troubleshooting complex application incidents and delivering timely resolutions
Monitoring application performance, availability and service levels to meet KPIs
Supporting application upgrades, testing, configuration and change management activities
Collaborating with stakeholders to deliver application enhancements and continuous improvements
Maintaining technical documentation, system health checks and operational procedures

Serco is a place for you
You could be a great fit if you have:
Application integration experience using Enterprise Service Bus (ESB) technologies.

Healthcare integration experience highly regarded.
Strong knowledge of data governance and security principles.
Experience supporting and maintaining legacy applications while contributing to technology modernisation.
Ability to manage applications across their full lifecycle, from support and maintenance through to enhancement.
Well-developed troubleshooting, analytical and problem-solving skills
Experience working within ITIL service management practices or similar frameworks
Strong communication skills with the ability to build positive stakeholder relationships

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We serve governments across Australia and New Zealand across Health, Defence, Maritime, Justice, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

How to Apply
Click Apply to submit your application today.
Please upload your CV as a single document. If you wish to include a cover letter, merge it with your CV before uploading.
Impact a better future at Serco.

Apply Now

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