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Guest Services Officer

Hyatt Centric Melbourne
Melbourne VIC

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Job Details

Part-time
2 days ago

Qualifications

RSA
Communication skills
Time management
Office experience

Full Job Description

Summary

Hyatt Centric Melbourne:

Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.

Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that truly encapsulates the essence of the city. Langlands Restaurant & Bar, serves delicious local cuisine and offers stunning 180-degree views of the city from the hotels top floor.

Our mission is to connect our guests to Melbourne's vibrant energy, encouraging exploration and adventure throughout your stay. The thoughtfully designed Hyatt Centric will ensure that you never miss a moment of the lively Melbourne experience.

You are here. Now go anywhere

Guest Services Officer at Hyatt Centric Melbourne

Ensure a seamless and efficient operation of the Front Office on a day-to-day basis. You are the face of our check in and check out experience, handling guest queries effortlessly.
Prepare arrival and departure reservations in our hotel PMS, noting requests and loyalty status of our guests. Process payments for guest departure, including posting payments, processing EFTPOS transactions and preparing invoices.
Ensure that all public and back of house areas are maintained to a high level of cleanliness, maintenance and presentation.
Answer our phones with a smile and coordinate our guests’ needs such as restaurant bookings, transportation requirements and hotel services.
Actively upsell and cross sell hotel services and outlets.
Make coffee and prepare food within our hotel’s lobby café, Allie Lane
Be a local Melbourne expert and engage with our guests, sharing your knowledge on the city’s attractions, laneways, restaurants and bars.
Be on hand to assist in an emergency situation where required.

Qualifications

About you:

Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
A passion for hospitality and a desire to provide the best service for our guests
Superior guest service skills, along with excellent service resolution skills
The flexibility to work on a rotating 24/7 roster, including weekends and public holidays
Experience in a guest relations or front office role is advantageous.
Responsible Service of Alcohol (RSA) Certificate

Culture Statement:

We Are Team Centric!

Team Centric brings together all departments with a “got your back” attitude.

We embrace flexibility and enable adaptability both inside and outside our role and job descriptions.

We encourage each other to be our authentic selves and to create meaningful, personalised experiences for our colleagues and guests.

Each team member plays a vital role in fostering a sense of belonging and purpose at work.

Collaborating together, we promote growth and spark innovation, using our pride to strive toward collective goals and fueling our passion for what we do.

Our team respects each other's uniqueness, ensuring everyone feels safe, valued, and included.

Hyatt Centric employees enjoy, but are not limited to;

Complimentary and discounted accommodation across Hyatt Hotels worldwide
Flexible work attire – no stuffy suits with complimentary laundry
Free use of Hotel Gym & Pool facilities
Complimentary barista coffee daily
Discounted dining in our Level 25 Restaurant and Bar
Investment in your career development through training, opportunities and mentorship
Complimentary laundry for work related items

How to apply

Click APPLY or contact Isabella via [email protected] for a confidential discussion and to learn more.

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

Apply Now

Refine Your Search

hyatt jobs

Guest Services Officer

Spa Receptionist

Executive Housekeeper

Front Office Control Clerk / Front Office Lead

Uniform Attendant - Housekeeping

Guest Services Opportunities - Front Desk & Bell Team

Salon Professional - Hair and Make Up (PT)

Event Planning Executive

Demi Chef - Kitchen

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