In-Demand Developer microsoft Jobs in Sydney, Nsw

Senior Production Support Analyst - Payments (Assistant Vice President)
Citi —Sydney NSW
- Full-time
- Microsoft Outlook
- SQL
- Analysis skills
Claims Automation Developer
Pacific Life Re (Australia) Pty Limited —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Parental leave
Quick Apply
Cyber Security Engineer
Corto Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- AWS
- Analysis skills
- AI
- Gym membership
Quick Apply
Site Reliability Engineer
Audinate Pty Ltd —Sydney NSW
- Full-time
- Management
- AWS
9d
Relationship Analyst
Wellington Management —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Cybersecurity DevOps Engineer - 12 Months Fixed Term
Datacom —Sydney NSW
- Temporary
- Hybrid work
- Azure
- Management
- Computer Science
Quick Apply
11h
DevOps Manager
Domain Group —Pyrmont NSW
- Azure
- Management
- Computer Science
Contact Center Transformation Lead
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Azure
- Management
Quick Apply
Travel Product Coordinator at First Class Travel
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Executive Assistant - Travel & Business Operations
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
AI Engineer Team Lead
FB Rice —Sydney NSW
- Full-time
- Hybrid work
- Azure
- English
- APIs
- Employee assistance program
Air Conditioning Sales Representative/Account Manager
Harvey Norman —Taren Point NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
First Class Travel Consultants Top Travel Sales Consultants? First-Class Clients, First-Class Rewards
Firstclass.com.au —Parramatta NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Cyber Engineering Security Specialist
TPG Telecom —Barangaroo NSW
- Full-time
- Hybrid work
- Management
- DevOps
- AWS
7d
Principal Engineer
Portable —Sydney NSW
- $138,000 - $190,000 a year
- Hybrid work
- Azure
- AWS
- AI
- Profit sharing
- Parental leave
Quick Apply
Senior Business Development Manager – Supply Chain & Logistics
Adaca —Surry Hills NSW
- Urgently hiring
- Hybrid work
- CRM software
- Management
- Sales
Quick Apply
13d
Wholesale Investor Relations Manager
Mirvac —Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- CRM software
1d
Senior Data Engineer
Data Prowess —Sydney NSW
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- SQL
Quick Apply
1d
Lead Software Engineer
Karbon —Sydney NSW
- Computer science
- Azure
- Computer Science
- Annual leave
- Parental leave
Quick Apply
Tree Management Officer
Strathfield Municipal Council —Strathfield NSW
- $101,738 - $111,930 a year
- Full-time
- Civil engineering
- Microsoft Office
- POS
- Employee assistance program
9d

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Senior Production Support Analyst - Payments (Assistant Vice President)

Citi -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Microsoft Outlook
IT service management
MongoDB
SQL
Analysis skills
ServiceNow
Leadership
Communication skills

Full Job Description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Position Overview:
We are seeking a seasoned and highly motivated Senior Production Support Analyst to guide our payments hyper-care team. This role is pivotal in ensuring the unwavering stability, integrity, and performance of our mission-critical payment systems. The ideal candidate is a proactive leader and a sophisticated problem-solver with a robust technical background, exceptional communication skills, and a proven ability to thrive in a fast-paced, global environment. You will be responsible for not only technical resolution but also for leading a team and managing high-stakes stakeholder interactions.

Key Responsibilities:
Team Leadership & Management:

Lead, mentor, and manage a team of production support analysts, fostering a culture of excellence and continuous improvement.
Manage team schedules, on-call rotations, and performance to ensure 24/7 coverage and optimal team effectiveness.

Escalation & Incident Command:

Act as the primary point of command for major incidents and escalations from various stakeholders, including senior leadership and key clients.
Drive complex investigations across multiple technical and business teams, ensuring accountability and swift progress toward resolution.

Stakeholder & Client Communication:

Own and manage the communication flow during critical incidents, providing clear, timely, and regular updates to all stakeholders, including executive leadership.
Serve as a senior technical point of contact for clients on significant issues, expertly handling escalations and reinforcing confidence.

Technical & Strategic Oversight:

Proactively oversee the monitoring of end-to-end payment flows, using tools like ITRS Geneos and Grafana, to anticipate and prevent issues.
Utilize deep analytical skills to identify systemic issues, recurring trends, and opportunities for strategic improvement, driving initiatives to enhance system stability.

Process & Documentation:

Ensure the team creates and maintains clear, comprehensive documentation for all processes, issue resolutions, and system knowledge, establishing best practices.

Required Qualifications:
Experience:

5-7+ years of experience in a production support role.

Technical Proficiency:

Strong hands-on experience with SQL (e.g., SQL Developer) and MongoDB (e.g., Compass).
Demonstrated expertise with enterprise monitoring tools, specifically ITRS Geneos and/or Grafana.
Deep experience with IT Service Management (ITSM) ticketing tools, such as ServiceNow.

Leadership & Communication:

Proven ability to lead a technical team, manage schedules, and handle escalations.
Exceptional communication and interpersonal skills, with the ability to command a room and articulate complex technical issues to diverse audiences, from engineers to C-level executives.
Proficiency with standard corporate communication channels including Outlook and Microsoft Teams.

Analytical & Drive:

Superior analytical and problem-solving skills, with a track record of driving root cause analysis for complex issues.
A self-motivated leader with a strong sense of ownership, eager to drive initiatives and perform with composure under pressure.

Desired Qualifications:

Domain Knowledge: Extensive experience in the payments domain is highly desirable.
End-to-End Understanding: A deep, architectural understanding of the entire payment processing flow.

#LI-Hybrid

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

Refine Your Search

developer microsoft jobs in sydney, nsw

Senior Production Support Analyst - Payments (Assistant Vice President)

Claims Automation Developer

Cyber Security Engineer

Site Reliability Engineer

Relationship Analyst

Cybersecurity DevOps Engineer - 12 Months Fixed Term

DevOps Manager

Contact Center Transformation Lead

Travel Product Coordinator at First Class Travel

Executive Assistant - Travel & Business Operations

AI Engineer Team Lead

Air Conditioning Sales Representative/Account Manager

First Class Travel Consultants Top Travel Sales Consultants? First-Class Clients, First-Class Rewards

Cyber Engineering Security Specialist

Principal Engineer

Senior Business Development Manager – Supply Chain & Logistics

Wholesale Investor Relations Manager

Senior Data Engineer

Lead Software Engineer

Tree Management Officer

I want to receive the latest job alert for developer microsoft in sydney, nsw

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