Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
To thrive in this position, you should either be residing near Melbourne, Sydney, Adelaide or Brisbane, or be open to relocating.
This opportunity is available exclusively to Australian Citizens and Residents.
About the Role (Your Why)
The Microsoft Licensing Operations Coordinator plays a key role within Datacom's Microsoft Licensing team, supporting the administration and operational management of Microsoft licensing programs for enterprise, government, and commercial customers.
In this role, you will be responsible for managing licensing orders, agreements, renewals, and a range of operational processes across Microsoft's licensing programs, including EA, EAS, and CSP. Working closely with Licensing Consultants, Sales, and Microsoft, you will help ensure licensing transactions are processed accurately, compliantly, and within agreed service timeframes.
This is a highly organised and detail-oriented role suited to someone who thrives in a structured environment, enjoys managing multiple priorities, and takes pride in delivering accurate outcomes. While operational in nature, the role offers broad exposure to Microsoft's licensing ecosystem and provides an excellent opportunity to further develop your expertise in software licensing operations.
This is a national role and can be based anywhere in Australia.
What You Will Do
Microsoft Licensing Operations
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Process Microsoft licensing orders, renewals, and agreement transactions.
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Support the administration of Enterprise Agreements (EA), Enterprise Subscription Agreements (EAS), and CSP services.
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Maintain accurate licensing records, customer agreements, and operational documentation.
Customer & Partner Administration
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Manage customer onboarding activities, tenant administration, user access, subscription changes, and Partner Center updates.
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Coordinate licensing program documentation, contract updates, and digital signing processes.
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Liaise with Microsoft and internal stakeholders to resolve licensing and administrative queries.
Reporting, Billing & Compliance
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Produce operational reports and perform licensing validation and compliance checks.
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Support billing administration, credit requests, invoicing updates, and reconciliation activities.
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Ensure all licensing transactions meet Microsoft and Datacom compliance requirements.
Operational Excellence
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Maintain a strong focus on accuracy, process adherence, and continuous improvement.
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Support the development and maintenance of operational procedures, documentation, and licensing knowledge resources.
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Contribute to a collaborative, high-performing team environment.
What You'll Bring
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Minimum 2 years' experience working with Microsoft Enterprise Agreements (EA/EAS).
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Strong understanding of Microsoft licensing programs and operational processes.
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Experience supporting Microsoft licensing administration, order processing, renewals, or licensing operations.
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Experience using Microsoft Partner Center.
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Experience supporting Microsoft CSP operations and administration.
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Strong organisational skills with the ability to manage multiple priorities and deadlines.
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High attention to detail and commitment to accuracy.
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Excellent written and verbal communication skills.
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Proficiency in Microsoft Excel, Outlook, and Teams.
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Ability to work effectively within a nationally distributed team environment.
Bonus Points
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Experience working within a Microsoft Licensing Solution Provider (LSP), reseller, distributor, or Microsoft partner environment.
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Knowledge of Microsoft commercial agreements including EA, EAS, and CSP.
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Experience supporting enterprise and government customers.
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Exposure to licensing compliance, reporting, billing administration, and agreement governance activities.
Why Join Us Here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
