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Service Administrator

Dormakaba Group -
Hallam VIC

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Job Details

Full-time
2 hours ago

Benefits

Insurance services

Qualifications

CRM software
Microsoft Excel
Management
Sales
Salesforce
Administrative experience
Analysis skills
Communication skills

Full Job Description

The Service Administrator will be responsible for managing customer portals, including PO management, and managing case queues to ensure all queries are responded to in a timely manner once a quote has been accepted.

What you will do

Update Customer Portals once the order has been accepted to ensure all the appropriate information is listed in preparation for invoicing.
Supply customers with relevant information in relation to the accepted quotes, where required. Monitor relevant case queues and ensure all actions are completed within a timely manner.
Work closely with internal stakeholders, particularly the Commercial Service teams, to ensure deadlines are met in order to remain on target with prescribed ETA’s.

Support with quoting conversion and part sourcing overflow, where required. Ensure all documentation and records are accurately recorded in CRM – SFDC solution.

What we require

Background in estimating, quoting, or administration.
Familiarity of Australian building codes & standards in particular AS5007 – Powered Doors for Pedestrian Access & Egress.
Proficiency in estimation software, CRM tools and Microsoft Excel.
Strong analytical skills, attention to detail & ability to manage multiple quotes.
Excellent communication and collaboration skills to effectively collaborate with clients, sales teams & internal stakeholders.

What we prefer

Experience using ServiceMax or similar customer relationship management (CRM) systems preferred
Exposure to scheduling or workforce management systems
Experience coordinating subcontractors or technicians highly regarded

What we offer

Access to discounted Health Insurance
Peer to Peer Recognition via our ‘AAA' Nominations and awards
Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.

Apply Now

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overflow jobs

Service Administrator

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Expo & Showroom Crew – Melbourne-Based with Travel Opportunities

Claims Consultant

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