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Information Technology Service Desk analyst (Australia)

STACK Infrastructure APAC
Melbourne VIC

Quick Apply

Job Details

Full-time

Qualifications

Azure
Management
Microsoft Office
Administrative experience
ITIL
SharePoint
Communication skills
Intune

Full Job Description

Company Overview

STACK Infrastructure builds, owns, and operates hyperscale and colocation data centers that power the world’s most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK combines deep development expertise, flexible capital, and operational discipline to deliver critical digital infrastructure at scale.

Our clients include the largest hyperscale cloud platforms. We are building a regional platform defined by speed of delivery, power reliability, and long-term partnership — and we are assembling the team to lead that effort.

The Position:

Reporting to the Manager, Corporate IT (APAC), the focus of this role is to lead operations, analyse and implement technical best practices to ensure consistency and reliability across all aspects of ICT.

You will be required to liaise with IT resources, study and analyse business processes, identify and implement approved enhancements.

This is a unique opportunity to join STACK Infrastructure Australia at the business’s very beginning in Australia and APAC, while also being part of STACK Infrastructure, a fast-growing global Hyperscale leader in the high growth Data Centre sector. We are an energetic, collaborative and dynamic team offering a tremendous career opportunity in an organisation that values work life balance.

Areas of Responsibility:

Manage user requests and issues in a timely and efficient manner, ensuring prompt Responding/resolution of technical issues to minimise disruption to business operations.
Ensure professional and courteous handling of all support requests, maintaining a high level of customer service and communication throughout the support process.
Respond to enquiries from various sources in a responsive, customer focused manner and ensure that accurate, targeted and timely information supplied effectively resolves the customer issue or fulfils the customer request
Support set-up activities for computers, printers, multifunction devices, tablets, smartphones and other ICT systems.
Collaborate with other IT teams to identify and resolve complex technical issues and escalate issues as necessary to ensure timely resolution.
Be hands-on and provide all-round support to the business.
Recommend and execute improvements and solutions.
This role is a very hands-on approach role, and being an all-rounder is essential.

Must-have Qualifications / Experience:

Very good level technical knowledge and expertise in the management of IT systems supporting a mobile and geographically workforce.
Excellent communication and troubleshooting skills.
Excellent documentation skills
Strong technical background.
Azure/Entra ID cloud services knowledge.
Microsoft Office 365 Administration.
ITIL Foundation level minimum required.
Scripting – PowerShell.
Microsoft SharePoint Online Administration.
Ability to self-motivate and work independently.
Effective problem solving and decision-making skills.
Confident and effective communication skills.

This might be right for you if:

Minimum 2-4 years’ experience in ICT
Technology savvy, with low ego and strong Emotional Intelligence (EQ)
Understanding of the Microsoft Azure Stack, Azure AD, Intune, SharePoint, Teams and O365 is a must.
Experience and knowledge of the following platforms Meraki Networks, Windows 11 Pro.
Have the agility to drive principals of transformation, change and innovation.
High customer service focus, with a can-do attitude.
There may be a requirement to work additional hours from time to time.
Interstate travel may be required.

Why STACK:

We offer a competitive compensation package with strong benefits.
We have a culture of appreciation and recognition.
We are passionate about what we do and have fun doing it.
Be part of the growing business and make an impact.

STACK is an Equal Opportunity Employer. ALL qualified applications will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identify and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by law.

Quick Apply

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