In-Demand Electronic engineer Jobs in Chadstone Vic

Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
7d
Product Deployment Specialist
Coolon —Hallam VIC
- Management
- Communication skills
Senior Engineering Manager
Coles Group —Hawthorn East VIC
- Contract
- AI
- Free parking
- Employee stock purchase plan
6d
Mechanical Design Manager
JTI —Research VIC
- CAD
- Engineering
- Master's degree
Experienced Wireless/Radio/RF Test Engineer
EMC Technologies —Melbourne VIC
- Engineering
- EMR systems
Electrical Engineer - Building Services
WSP —Melbourne VIC
- Electrical experience
- Bachelor's degree
- Communication skills
- Employee stock purchase plan
11d
Senior Engineer
Downer Group —Melbourne VIC
- Communication skills
14d
Commercial Support Manager
Relectrify —West Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Electrical experience
- Tuition reimbursement
- Annual leave
Quick Apply
Senior Civil Engineer - Water
Stantec —Melbourne VIC
- Part-time
- Bachelor's degree
- In-person
- Work from home
- Employee assistance program
Senior Sales Engineer
Thales —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Communication skills
- Parental leave
Project Manager - Med Tech/ Medical Devices
Capgemini Sogeti —Melbourne VIC
- Bachelor's degree
Project Manager - Med Tech/ Medical Devices
Capgemini —Melbourne VIC
- Bachelor's degree
Senior Technical Analyst
Coles Group —Hawthorn East VIC
- Full-time
- Management
- Analysis skills
- Agile
- Free parking
- Employee stock purchase plan
ICT Team Leader
AECOM —Melbourne VIC
- Full-time
- Hybrid work
- AutoCAD
- Bachelor's degree
- Construction experience
- Health insurance
- Parental leave
AUSTRALIAN ENGINEERS REQUIRED FOR PROJECT IN MELBOURNE
Fox India —Melbourne VIC
Business Development Manager (Melbourne)
Ingenuity Design Group —Melbourne VIC
- Full-time
- Engineering
- Work from home
14d
Marketing Manager (ANZ)
Reolink —Melbourne VIC
- Sales
- Marketing
- Bachelor's degree
Quick Apply
Engineering Manager
BAE Systems —Melbourne VIC
- Hybrid work
- Engineering
- Bachelor's degree
- Leadership
6d
Platform Manager (ML)
Coles Group —Hawthorn East VIC
- Full-time
- Azure
- Computer Science
- Engineering
- Free parking
- Employee stock purchase plan

More jobs to discover

Find similar jobs that you might be interested in.

Product Deployment Specialist
Coolon —Hallam VIC
Collaborate with cross-functional teams (sales, product development, marketing, customer support) to integrate customer insights into product enhancements and…
Software Support Specialist
AEM-OA —Melbourne VIC
Degree or certificate in business, science, technology, engineering, or another related area of study; or equivalent years of experience.
$60,000 - $85,000 a year
Quick Apply

I want to receive the latest job alert for electronic engineer in chadstone vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

electronic engineer jobs near chadstone vic

Senior Sales Engineer jobs in Melbourne VIC

Business Development Manager jobs in Melbourne VIC

Electrical Engineer jobs in Melbourne VIC

Associate Director jobs in Melbourne VIC

Senior Engineer jobs in Melbourne VIC

Engineering Manager jobs in Melbourne VIC

Help Desk jobs in Melbourne Vic

Service Desk Team Leader jobs in Austral Nsw

Suporte Ao Help Desk jobs in Strathfield South Nsw

Customer Service Contact Centre jobs in Mickleham Vic

Woolworths Team Member jobs in Sydney Nsw

Service Desk Team Leader jobs in Greater Adelaide Sa

Graduate Electrical Engineer jobs in Brisbane Qld

Sales Associate Real Estate jobs in Sydney Nsw

Software Engineer jobs in Perth Wa

Graduate Engineer jobs in Melbourne Vic

Retail Manager jobs in Sydney Nsw

Logistic Manager jobs in Victoria

Bar Manager jobs in Sydney Nsw

General Manager Regulatory Government Affairs jobs in Melbourne Vic

Customer Service Desk Lead (Technical)

Semtech -
Melbourne VIC

Apply Now

Job Details

Full-time
7 days ago

Qualifications

CRM software
Incident management
Salesforce
CCNA
Engineering
IT service management
Technical support

Full Job Description

Job Location: Melbourne (must be living in Melbourne or relocate to Melbourne within 2 weeks) Work from office as per company policy. Currently 4 days .

Job Summary:

This role is responsible for managing and delivering technical support for M2M devices and airtime services (mobile and satellite) across a large, diverse customer base. The role is hands-on – personally troubleshooting and resolving complex issues while guiding and developing a small team of L2 support engineers. The role works closely with the Sales, Accounts, and mobile network provider teams to ensure prompt and effective issue resolution for customers.

Responsibilities:

Own the end-to-end incident management lifecycle at a L2/L3 layer – define, document, and continuously improve processes; drive team adherence through training, audits, and corrective action [ 10% ].

Review and triage incoming customer tickets daily; assign issues to team members based on skill level, while personally managing complex or high-impact issues through to resolution; maintain clear and timely communication with customers throughout the issue lifecycle, collaborating with Sales and Accounts teams to ensure consistent communication and a coordinated response. [ 35% ]

Manage escalations to M2M device vendors and airtime service providers; hold third parties accountable to agreed resolution timeframes and maintain productive working relationships to support fast customer outcomes. [ 10% ]

Manage day-to-day team operations including workload distribution, rostering, and performance coaching; act as the first escalation point for team members and support them in resolving issues assigned to them. [ 10% ]

Engage proactively with airtime service providers on new services/platforms/products or changes to existing ones; lead the planning, testing, and execution of onboarding activities to ensure seamless transitions with minimal customer impact. [ 25% ]

Produce and present regular performance reports to stakeholders; drive process compliance and lead audits and assessments. [ 10% ]

Minimum Qualifications:

An engineering degree in Electronics, Telecommunications or Computer Networks or a related field.
Minimum eight (8) years of experience in a technical support role (L2 or L3), including at least five (5) years supporting mobile airtime services, IP networks, and M2M devices, and at least three (3) years leading a technical support team.

Experience as a power user of Cisco Jasper or equivalent M2M connectivity management platform, and CRM systems (ZOHO or Salesforce preferred).
Strong stakeholder management skills with the ability to navigate complex, multi-party incidents effectively.
Proven ability to lead and guide a small team of technical support engineers.

Desired Qualifications

ITSM ticketing platform experience, preferably ZOHO Desk.
Experience with Satellite network services like IRIDIUM, Viasat etc.
Cisco CCNA or equivalent IP networking certification.
Experience with Palo Alto firewalls or equivalent next-generation firewall platforms.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

#LI-Onsite

Apply Now

Refine Your Search

electronic engineer jobs in chadstone vic

Customer Service Desk Lead (Technical)

Product Deployment Specialist

Senior Engineering Manager

Mechanical Design Manager

Experienced Wireless/Radio/RF Test Engineer

Electrical Engineer - Building Services

Senior Engineer

Commercial Support Manager

Senior Civil Engineer - Water

Senior Sales Engineer

Project Manager - Med Tech/ Medical Devices

Project Manager - Med Tech/ Medical Devices

Senior Technical Analyst

ICT Team Leader

AUSTRALIAN ENGINEERS REQUIRED FOR PROJECT IN MELBOURNE

Business Development Manager (Melbourne)

Marketing Manager (ANZ)

Engineering Manager

Platform Manager (ML)

More jobs to discover

I want to receive the latest job alert for electronic engineer in chadstone vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected