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Quick Apply
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Customer Service and Sales Administration Officer

Marvell Lubricant Pty Ltd
Bayswater VIC

Quick Apply

Job Details

Temp to perm | Full-time | Contract
$57,000 - $80,000 a year
18 hours ago

Benefits

Employee discount

Qualifications

Microsoft Word
Pricing
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Accounting software
Sales administration
E-commerce
Xero
Administrative experience
Computer skills
Cash handling
Communication skills
Retail sales
Office experience

Full Job Description

About Us

Marvell Lubricants Pty Ltd, operating through Oila – Oil and Grease Centre, is an Australian supplier of automotive and industrial oils, lubricants, greases, coolants, AdBlue and related products.

We supply automotive workshops, transport operators, industrial businesses, retail customers and commercial customers throughout Australia.

We are seeking a reliable, organised and customer-focused person to join our Bayswater team as a Customer Service and Sales Administration Officer.

About the Role

This is an office and retail-based position involving customer service, telephone enquiries, sales processing, payment recording and day-to-day management of the shop.

The successful applicant will be responsible for answering incoming calls, assisting customers with product enquiries, processing sales orders, recording sales and payments in Xero, serving walk-in customers and ensuring the shop remains organised and presentable.

This role is suitable for someone who is confident dealing with customers, comfortable using accounting and sales software, and capable of managing several administrative tasks throughout the day.

Key Responsibilities

The main responsibilities of the role include:

Answering incoming telephone calls professionally and promptly
Responding to customer questions regarding products, pricing, availability and delivery
Assisting customers in selecting suitable products
Processing telephone, email, online and walk-in sales orders
Preparing sales invoices, quotations and receipts
Entering sales transactions accurately into Xero
Recording and allocating customer payments in Xero
Checking outstanding invoices and following up customer payments when required
Processing EFTPOS, cash, bank transfer and other customer payments
Reconciling payments against sales invoices
Sending invoices, statements and receipts to customers
Assisting with online orders received through the company website
Coordinating orders with warehouse and delivery staff
Checking product availability before confirming customer orders
Serving customers who visit the shop
Preparing customer orders for collection
Maintaining a clean, organised and professional shop environment
Restocking shelves and arranging product displays
Ensuring product pricing and labels are accurate
Monitoring shop stock and advising management when products require replenishment
Handling customer complaints and enquiries professionally
Maintaining accurate customer records
Entering and updating customer details in company systems
Assisting with general office administration
Filing invoices, receipts and sales documents
Supporting management and other team members when required

Customer Service Responsibilities

The successful applicant will be expected to provide friendly, accurate and professional service to all customers.

This includes:

Greeting walk-in customers
Understanding customer requirements
Providing accurate product and pricing information
Directing technical enquiries to the appropriate staff member when necessary
Following up quotations and customer enquiries
Keeping customers informed about order availability and delivery times
Resolving minor customer service issues
Maintaining a professional and helpful attitude at all times

Xero and Sales Administration Duties

A major part of the role will involve entering and maintaining accurate financial and sales records.

Duties may include:

Creating customer invoices in Xero
Entering customer payments
Allocating payments to the correct invoices
Checking customer account balances
Processing credit notes when authorised
Sending customer statements
Checking overdue accounts
Recording cash and EFTPOS sales
Assisting with bank reconciliation information
Maintaining accurate sales records
Reporting payment discrepancies to management
Ensuring transactions are entered correctly and promptly

Previous experience using Xero is highly desirable. Training may be provided to applicants with strong administrative and accounting software experience.

About You

The ideal applicant will be:

Friendly, polite and confident when speaking with customers
Professional when answering telephone calls
Organised and detail-oriented
Reliable and punctual
Comfortable processing sales and payments
Able to enter financial information accurately
Capable of working independently
Able to manage several tasks at the same time
Comfortable working in both an office and retail shop environment
Willing to learn about automotive and industrial lubricant products
Able to communicate clearly by telephone, email and in person
Honest and responsible when handling payments and financial information

Skills and Experience

The following skills and experience will be highly regarded:

Previous customer service experience
Retail sales experience
Office administration experience
Experience using Xero
Experience preparing invoices and recording payments
Experience processing customer orders
Basic bookkeeping knowledge
Experience with EFTPOS and cash handling
Strong computer and data-entry skills
Experience using Microsoft Outlook, Word and Excel
Experience with e-commerce or online order processing
Knowledge of automotive products, oils or lubricants

Previous experience in the lubricant industry is not essential, as product training will be provided.

Essential Requirements

Applicants must have:

Strong written and verbal English communication skills
Good computer and data-entry skills
The ability to work from our Bayswater location
Australian working rights
A professional and customer-focused attitude
Good attention to detail
The ability to handle customer and financial information confidentially

What We Offer

We offer:

A stable position with an established Australian business
A friendly and supportive working environment
Product and system training
Varied customer service and administration responsibilities
Opportunities to develop experience in sales administration, Xero and business operations
Potential for increased hours and responsibilities based on performance
Staff discounts on selected products

How to Apply

Please submit your current résumé together with a short cover letter explaining your relevant customer service, retail, administration or Xero experience.

Please include your availability and preferred working days in your application.

Only shortlisted applicants will be contacted for an interview.

Pay: $57,000.00 – $80,000.00 per year

Benefits:

Employee discount

Work Location: In person

Quick Apply

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