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SALESFORCE PRODUCT OWNER

Winc -
Mascot NSW

Apply Now

Job Details

Benefits

Parental leave
Employee assistance program
Paid volunteer leave

Qualifications

Jira
Management
Customer service
SAP
Salesforce
Scrum
B2B
Agile
Solution architecture
AI
Marketing

Full Job Description

Date: 4 Aug 2026

Location: Mascot, NSW, AU, 2020

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Company: Winc Australia

ABOUT US

At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions—from office and school essentials to print, marketing, and workspace technology—supporting over 100,000 workplaces nationwide.

We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.

ROLE PURPOSE

The Salesforce Product Owner is responsible for the strategic direction, delivery, and governance of Salesforce across CX and Sales functions. This is a hands-on role requiring deep Salesforce expertise, solution design capability, and the ability to deliver measurable business outcomes.

Reporting to the Head of CX Operations, this role owns the Salesforce roadmap, manages the backlog, and works closely with CX, Sales, and IT teams to deliver enhancements that improve productivity, reduce cost-to-serve, and enhance the customer experience.

KEY ACCOUNTABILITIES
Strategy & Roadmap
Own a 12–18 month Salesforce roadmap aligned to CX and Sales
Advise on platform capabilities and new features (e.g. Einstein AI, Agentforce)
Govern the platform including licences, apps, and vendor spend
Solution Design & Delivery
Design and configure scalable Salesforce solutions
Deliver flows, automation, reports, and dashboards
Partner with developers and provide hands-on platform support
Product Ownership & Agile
Own the Salesforce backlog and Service ticket queue
Write user stories and lead sprint ceremonies
Coordinate testing, releases, and change management
Stakeholder Engagement
Partner with CX, Sales, and IT to gather and prioritise requirements
Translate business needs into technical solutions
Champion user experience and value-driven outcomes
WHAT WE LOOK FOR
Essential Requirements

Experience

5+ years’ Salesforce experience in delivery, consulting, or architecture roles
Background as a Salesforce Consultant, Solution Architect, or Technical Lead
Hands-on experience across Sales Cloud and Service Cloud
End-to-end solution design and architecture experience
Backlog and project management experience using JIRA (or similar)
Agile delivery experience (Scrum or Kanban)
Strong user story writing with clear acceptance criteria
Proven stakeholder management across business and technical teams

Certifications (Required)

Current Salesforce Administrator certification
One advanced certification (e.g. Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Application Architect)
Desirable Requirements
Experience with Marketing Cloud, Data Cloud, Agentforce, or Einstein AI
Exposure to Apex and Lightning Web Components (LWC)
Experience working with SAP, Genesys, or contact centre platforms
Background in B2B, distribution, or supplies environments
WORKING WITH WINC

Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate. We are a collaborative bunch, continually improving our performance and the value we deliver.
We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing. This is where we take action to make the biggest different.
We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc. Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

Apply Now

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