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Technical Specialist - Mobile Assurance

Optus -
Cannon Hill QLD

Apply Now

Job Details

Benefits

Parental leave
Employee discount

Qualifications

Full Job Description

Date: 16 Jul 2026

Location: Cannon Hill, Australia

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Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We are looking for a Technical Specialist – Mobile to join our National Field Operations team based in the Brisbane area. In this role, you'll be the local governance expert for our Mobile Assurance contract, ensuring vendors meet their WHS and quality obligations while providing technical leadership across incident and problem management. With mobile technology constantly evolving, you'll work across 3G, 4G, LTE and 5G — and whatever comes next.

What You'll Do

Conduct WHS inspections and quality assurance audits to ensure vendor compliance with contractual obligations.
Act as the technical escalation point for mobile technology incidents and complex problem management.
Liaise with Optus Tier 2 and Tier 3 engineering teams on technical issues, standards and end-of-life planning.
Contribute to the Field Centre of Excellence for Mobile Assurance alongside other field mobile Technical Specialists.
Support the Contracts Manager with tender scope development, vendor variation reviews and performance trend analysis.
Define technology roadmaps, facilitate vendor interfaces and drive quality control initiatives to deliver best-in-class services.

What makes you perfect for the role?

Extensive experience in mobile network topology including 2G, 3G, 4G, LTE and 5G environments.
Subject matter expertise in mobile radio and transmission technology.
Strong contract management and governance experience, ideally within a managed services environment.
Proven ability to manage complex technical escalations and communicate solutions to both technical and non-technical stakeholders.
Experience in solution onboarding, implementation of new standards and upgrades.
A technical qualification in Telecommunications Engineering or a related discipline (or equivalent experience).

The good stuff….

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
‍ ‍ We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

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