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Business Support / Project Officer (V26/10067)

Blue Mountains City Council -
Blue Mountains NSW

Apply Now

Job Details

4 days ago

Qualifications

Writing skills
Administrative experience
Driver Licence
Communication skills
Marketing

Full Job Description

Position Number: P001170

Directorate: Environment & Planning Services

Service: Environment Compliance Service

Location:
Blue Mountains Animal Care Centre –
Mort St, Katoomba

Position
Classification:

Band 6

Date
Created/Updated

10/07/26

POSITION PURPOSE/OBJECTIVE

The position contributes towards a healthy team environment by working collaboratively
to facilitate the successful delivery of day-to-day business processes, systems and
reporting associated with the functioning of the Blue Mountains Animal Care Centre.

RELATIONSHIPS

Reports to (Position Title): Program Leader, Ranger Services / BMACC

Report to (Position Number): P01148

Staff Responsibility: Nil

Key Internal Relationships: BMCC Rangers, Communications Branch,
finance, purchasing, and other team members.

Key External Relationships: Customers, animal owners, vets, suppliers,
volunteers and other partnership services.

KEY RESPONSIBILITIES

Work with colleagues to digitally track, monitor, and report on the status of animals

held at the centre including entry and exit details, health and behavioural assessments,
veterinary care, sustenance, exercise routines, etc.

Facilitate and maintain digital volunteer engagement / registration systems.

Identify data integrity issues and / or data gaps and initiate action to address them.

Write content, take imagery for use on digital platforms, for lost and found / rehoming

of animals.

Develop positive customer experiences that ensure the smooth running of the service.

Complete regulatory reports, partnership reports and other key (current / historical or

trend) statistical or informational data required.

Take / follow up on payments; issue and reconcile accounts for the service.

Purchase equipment and supplies as required.

Engage in business generating activities; organise promotional opportunities for the

service, in collaboration with the service coordinator.

Provide training and resources to build and maintain digital skills / capacity in the

procedural / administrative requirements of the service.

GUIDING PRINCIPLES

We act as one organisation responding to the changing needs of our LGA and

community

We are strategy led, driven by our Community Strategic Plan with clear priorities and

focus

We are service focused & we continuously improve service provision and provide

excellent customer service

We collaborate and work together to achieve our outcomes

We ensure safety and well-being is at the centre of our organisation, operations and

culture

We are a financially sustainable organisation, living within our means, ensuring best

value resource allocation

These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community.

WORKPLACE HEALTH & SAFETY

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Council’s Asbestos Management Plan and Policy.

COMMUNICATION

The position uses a broad range of communication skills to define and promote

opportunities, outputs, and achievements.

Business strategies are developed in conjunction with a wide range of people including

internal and external customers.

A plain English approach to complex issues is required to ensure that standard

documentation and digital content is well designed, can be easily understood and
interpreted in a consistent manner.

JUDGEMENT & PROBLEM SOLVING

Address operational issues and balance workload fluctuations to ensure successful
completion of priorities. Evaluate and analyse available information to determine
innovative / lateral solutions. Unusual issues may be referred for clarity of policy or
direction.

AUTHORITY

Provide business input in a constantly changing environment. Make recommendations on
the impact of service changes and business strategies on processes and systems.
Implement, monitor, and make variations to ensure compliance and / or performance
improvements.

SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES

Qualifications: Certificate or post-certificate level qualifications or knowledge /
experience in the required competencies associated with the most complex areas of the
job.
Current drivers licence.

Job knowledge: Skills in administrative systems and processes / sound working
knowledge of marketing and / or use of digital communications.

Client focus: Demonstrated ability to deal with people in a respectful, helpful, and
responsive manner.

Communication: Record of simplifying complex information to communicate issues.
Design skills and Plain English approach to writing for digital platforms.

Technology use: Adept in the use of a range of software programs with a proven record
of content management via web-based technologies and social media.

Continuous learning: Readily integrates new learnings into work methods.

Teamwork & collaboration: Positive outlook and willingness to give support to co-
workers. Fosters team spirit and collaboration.

Developing others: A demonstrated commitment to developing others through positive
mentoring and coaching relationships.

Apply Now

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