JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this job involves
The Site Lead supports the ANZ Lead in delivering integrated workplace and facilities operations across the Marsh ANZ portfolio. The role acts as the primary on-site JLL operational lead for assigned locations, ensuring workplace operations are delivered safely, efficiently, compliantly, and in alignment with contractual obligations, operational standards, and client expectations.
The role is responsible for leading integrated Front of House (FOH) and Back of House (BOH) workplace operations, managing service delivery outcomes, coordinating vendors and workplace services, supporting operational governance, and delivering a high-quality workplace experience across both directly managed and coordinated service delivery models.
What your day-to-day will look like:
Team Leadership and Management
Lead integrated FOH and BOH workplace operations to deliver consistent, high[1]quality workplace experiences across assigned sites.
Provide operational guidance to workplace teams, contractors, and vendors to ensure service consistency, operational efficiency, and adherence to workplace standards.
Proactively manage workplace requests, operational issues, service escalations, and business continuity matters to minimise disruption to workplace operations.
Foster a collaborative and customer-focused culture that promotes accountability, responsiveness, and service excellence.
Monitor and support achievement of workplace operational KPIs, service standards, compliance obligations, and customer experience outcomes.
Facilities and Vendor Management
Coordinate day-to-day facilities operations including maintenance activities, contractor access, workplace inspections, office services, and smart office initiatives.
Manage relationships with landlords, managing agents, vendors, contractors, and service providers to support operational, tenancy, and workplace requirements.
Coordinate delivery of Principal and Managing Agent services including workplace operations, catering, pantry services, transport coordination, mailroom, and security support where applicable.
Support procurement activities including quotations, purchase orders, invoice processing, accruals, expenditure tracking, and vendor performance management through approved systems.
Support vendor performance reviews, contractor compliance activities, and operational service audits to ensure services are delivered in accordance with contractual obligations and workplace standards.
Client & Stakeholder Management
Build and maintain effective relationships with client stakeholders, occupants, guests, landlords, vendors, and internal teams.
Deliver a customer-focused workplace experience through proactive engagement, workplace events, client functions, and occupancy experience initiatives.
Support the ANZ Lead with operational governance activities including MBRs, QBRs, KPI reporting, stakeholder communications, and service delivery reviews.
Analyse operational trends and service performance metrics to support informed decision-making and continuous service improvement.
Collaborate with regional workplace teams, shared services functions, and account leadership to ensure consistency in operational delivery across the Marsh ANZ portfolio.
Compliance, Risk and Safety
Coordinate health, safety, environmental, compliance, and risk management activities across assigned facilities in accordance with regulatory, client, and JLL requirements.
Support emergency preparedness activities, contractor compliance, workplace inspections, incident management, corrective actions, and operational risk mitigation activities.
Ensure vendors and service providers operate in accordance with contractual obligations, operational procedures, and safety standards
Maintain accurate compliance documentation, operational records, audit requirements, and contractor certifications.
Escalate operational, compliance, financial, or service delivery risks to the ANZ Lead with recommended mitigation actions.
Operational Administration, Reporting and Technology
Utilise workplace technology platforms including Corrigo, Azara, EMS, OBSI, procurement systems, and security platforms to manage operational requests, reporting, compliance tracking, and service delivery activities.
Prepare operational reporting including workplace utilisation, visitor analytics, EMS reporting, service performance metrics, dashboards, and expenditure tracking and reporting.
Support budgeting activities, annual purchase orders, invoice reconciliation, operational reporting, and governance administration.
Leverage workplace technologies, operational insights, and reporting tools to improve service delivery, workplace experience, and operational efficiency.
Identify and support continuous improvement initiatives, process enhancements, and technology-enabled ways of working across workplace operations.
Sound like you? To apply you need to be:
3–5 years’ experience within facilities management, workplace operations, hospitality, property management, or corporate services environments.
Experience supporting integrated FOH and BOH workplace operations within a corporate or IFM environment.
Strong understanding of facilities operations, vendor coordination, procurement, and compliance requirements.
Demonstrated ability to utilise workplace technologies and systems to improve operational delivery and efficiencies.
Strong stakeholder management, communication, organisational, and problem[1]solving skills.
Ability to manage competing priorities within fast-paced operational environments.
Proficient in Microsoft Office and workplace systems including procurement, EMS, and security platforms – advantage
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number ABREQ531334
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
