In-Demand Director, operational quality Jobs in Remote

Customer Technical Advocate
Ciena —Remote
- Full-time
- Remote
- Computer Science
- Administrative experience
- Analysis skills
Head of Sales & Retail
Glitch Productions —Remote
- Full-time
- Remote
- Sales
- Relocation assistance
- Gym membership
Regional Sales Director
Polvich —Remote
- Part-time
- Remote
- Sales
- Communication skills
- Retail sales
Quick Apply
2D Technical Director
Glitch Productions —Remote
- Full-time
- Remote
- Relocation assistance
Warehouse Assistant
Smokemart & GiftBox —Remote
- Remote
11d
Senior Account Executive, ANZ (Australia)
Panopto —Remote
- Full-time
- Remote
- Management
- Salesforce
- AI
Quick Apply
6d
Clinical Specialist - TAVR - AU
Anteris Technologies —Remote
- $145,000 - $200,000 a year
- Remote
- Nursing
- Anatomy knowledge
- Bachelor's degree
- Annual leave
Quick Apply
Senior/Staff Data Scientist (Optimisation)
Gridsight —Remote
- $2,500 a month
- Full-time
- Hybrid work
- Data analysis skills
- Cleaning
Quick Apply
SOC Analyst
BeyondTrust —Remote
- On call
- Remote
- Management
- Master's degree
- Scripting
Quick Apply
13d
Software Engineer, Flex
Gridsight —Remote
- $2,500 a month
- Full-time
- Hybrid work
- Master's degree
- AI
- Analytics
Quick Apply
1d
Rheumatologist - Work From Anywhere
Access Specialist —Remote
- Contract
- Remote
- Patient care
- Communication skills
- Work from home
Automation Engineer
TechForce Services —Remote
- Full-time
- Remote
- Azure
- Management
- DevOps
8d
Senior Devops Engineer
Hyland Software —Remote
- Remote
- Azure
- Engineering
- Bachelor's degree
Solutions Architect - DevOps
NVIDIA —Remote
- Full-time
- Remote
- Doctoral degree
- Computer Science
- Master's degree
Senior Software Engineer (Go)
Megaport —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Engineering
- Parental leave
8d
Senior/Staff Data Scientist (Power Flows)
Gridsight —Remote
- $2,500 a month
- Full-time
- Hybrid work
- Data analysis skills
- Cleaning
Quick Apply
General Practitioner, Remote Australia (Weight and Men's Health)
Careers at Eucalyptus —Remote
- Choose your own hours
- Remote
- Patient care
- AI
Quick Apply
Specialist Pain Medicine Doctor - Work From Anywhere
Access Specialist —Remote
- Up to $350 an hour
- Remote
- Medicine
- Communication skills
- Work from home
Medical Doctor, Remote Australia (Weight and Men's Health)
Careers at Eucalyptus —Remote
- Choose your own hours
- Remote
- Patient care
- AI
Quick Apply
Telehealth Doctor – Flexible Role
ConsultNow —Remote
- $150 - $200 an hour
- Part-time
- Remote
- Doctoral degree
- No degree
- Patient care
- Profit sharing
Quick Apply

I want to receive the latest job alert for director, operational quality in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director, operational quality jobs near remote

Customer Technical Advocate

Ciena -
Remote

Apply Now

Job Details

Full-time

Qualifications

TCP
Computer Science
Administrative experience
Analysis skills
Education
Bachelor's degree
Network protocols
Business Administration
AI
Negotiation

Full Job Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Ciena is seeking a Customer Technical Advocate who strengthens customer relationships by serving as the primary technical liaison throughout the customer lifecycle. This role drives customer retention, advocacy, and service excellence through proactive engagement, escalation management, and technical leadership. The position partners closely with customers and internal teams to improve operational outcomes and customer experience.

How you will make an impact:

Collaborate with Sales and Customer Service Operations to deliver customer onboarding activities with documented and mutually agreed service expectations.
Partner with franchise teams during customer business reviews, improvement initiatives, contract-related activities, and complex customer situations.
Develop technical relationships across customer engineering, operations, and implementation organizations.
Monitor and prioritize technical support cases to achieve service level objectives and agreements.
Lead escalation management activities for highly escalated Services and Support issues, including communication updates and resolution planning.
Analyze technical issues and customer experience outcomes through post-mortem reviews and recommendations for operational improvements.
Represent Global Technical Support during customer operational reviews while communicating network changes, growth activities, and implementation updates.

The must haves:

Education: Bachelor’s degree in Computer Sciences, Electrical Engineering, or Business Administration preferred, or relevant years of work experience in a high-tech environment.
Experience: 6–8 years in the technology industry in a technical customer engagement role.
Experience with Ciena products, including 6500, 8700, and Navigator, while serving in Technical Support, Technical Account Management, Network Engineering, or Design roles.
Application of Layer 1, Layer 2, and Layer 3 networking protocols, optical transport technologies including DWDM, OTN, SONET/SDH, Ethernet, and related test equipment.
Experience diagnosing and resolving issues involving fiber optic facilities, Carrier Ethernet, and Ciena CPO products, including case quality assurance activities.
Utilization of AI tools and application of datacom and telecom concepts including the OSI Model, TCP/IP, and MPLS.
Demonstrated experience creating and delivering technical presentations, reports, emails, and customer-facing communications for technical, operational, and management audiences.

Nice to haves:

Leadership qualities with high integrity.
Out-of-the-box approach that challenges the status quo.
Ability to influence through persuasion, negotiation, and consensus building.
Strong business judgment applied to complex business issues.
Strong analytical skills with the ability to translate data into actionable insights.
Demonstrated experience retaining customers within a large product and services organization spanning regional countries in the technology sector.
Professional presence to communicate and present to leadership audiences within Ciena and customer organizations.

#LI-SG1

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Apply Now

Refine Your Search

director, operational quality jobs in remote

Customer Technical Advocate

Head of Sales & Retail

Regional Sales Director

2D Technical Director

Warehouse Assistant

Senior Account Executive, ANZ (Australia)

Clinical Specialist - TAVR - AU

Senior/Staff Data Scientist (Optimisation)

SOC Analyst

Software Engineer, Flex

Rheumatologist - Work From Anywhere

Automation Engineer

Senior Devops Engineer

Solutions Architect - DevOps

Senior Software Engineer (Go)

Senior/Staff Data Scientist (Power Flows)

General Practitioner, Remote Australia (Weight and Men's Health)

Specialist Pain Medicine Doctor - Work From Anywhere

Medical Doctor, Remote Australia (Weight and Men's Health)

Telehealth Doctor – Flexible Role

I want to receive the latest job alert for director, operational quality in remote

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected