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Administration Officer - Care Coordination Centre

St Vincent's Health Australia -
Brisbane QLD

Apply Now

Job Details

Part-time

Benefits

Employee assistance program
Paid volunteer leave
Salary packaging

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Customer service
Microsoft Office
Databases
Administrative experience
Medical terminology
Communication skills
Time management

Full Job Description

Job Description:

Shape the Future of Connected Healthcare

Be the backbone of a nationally growing virtual care service – Play a vital role in coordinating patient journeys, supporting digital health programs and helping people access care wherever they are.
Join a high-performing Care Coordination Centre – Work collaboratively with clinicians, patients, carers and healthcare partners to deliver seamless, patient-centred care.
Permanent Part-Time and Full-Time roles based in Brisbane – Join a national Care at Home team and contribute to one of Australia's most innovative virtual and home-based healthcare services.
Grow your career with one of Australia's leading healthcare providers – Access professional development, salary packaging and career opportunities across the St Vincent's national network.

St Vincent's Care at Home

At St Vincent's Health Australia, we're transforming the way healthcare is delivered through our innovative Care at Home portfolio.

Combining digital innovation, virtual care and integrated healthcare services, we are working to:

Deliver high-quality healthcare beyond traditional hospital walls.
Create more connected, accessible and patient-centred care experiences.
Improve health outcomes through innovative technology and coordinated care models.
Build a more sustainable and equitable healthcare system for future generations.

This is more than a new way of delivering care. It's one of the most significant transformations happening in Australian healthcare today.

Our Care Coordination Centre (CCC) sits at the heart of this transformation, providing operational and administrative support that enables patients, carers, clinicians and service providers to work together seamlessly across virtual and home-based care programs.

As part of the Care at Home division, the Care Coordination Centre plays a critical role in ensuring patients receive a smooth, responsive and well-coordinated experience from referral through to discharge and ongoing care.

About the Opportunity

We're seeking an experienced Administration Officer to join our growing Care Coordination Centre team.

As an Administration Officer, you'll become a key member of a national coordination team, supporting the day-to-day delivery of virtual and home-based healthcare services. Working closely with clinical teams, patients, carers, referrers and external providers, you'll help ensure every patient receives a coordinated and positive care experience.

This is a fantastic opportunity for an experienced healthcare administrator who enjoys working in a fast-paced environment, thrives on organisation and problem-solving, and is excited by the future of digitally enabled healthcare.

Key Responsibilities

Manage enquiries from patients, carers, referrers and healthcare providers, ensuring timely and professional resolution.
Receive, process and coordinate referrals, admissions and discharges through digital care platforms.
Support patient onboarding, orientation and engagement with virtual care technologies.
Coordinate scheduling and appointment management across multiple care programs.
Assist clinical teams with service coordination, logistics, equipment requests and operational support.
Support subcontracted service bookings and associated clinical documentation.
Maintain accurate patient records, documentation and data within digital care systems.
Support billing, claiming, reporting and service monitoring activities.
Assist with workforce coordination activities, rostering visibility and service delivery updates.
Contribute to quality improvement initiatives, service development projects and continuous improvement activities.
Maintain and update administrative procedures and standard operating guidelines.
Support the delivery of an exceptional patient and referrer experience across the Care Coordination Centre.

About You

You're an experienced healthcare administrator who is highly organised, adaptable and passionate about delivering outstanding service and support.

You enjoy working collaboratively, embrace new technology and take pride in ensuring processes run efficiently while helping patients navigate their healthcare journey.

You Will Bring

Minimum five (5) years' experience in health administration, customer service or a similar healthcare support role.
Demonstrated experience providing advanced administrative support in a healthcare environment.
Strong knowledge of medical terminology and healthcare processes.
Experience using patient management systems, electronic medical records or healthcare databases.
Advanced proficiency in Microsoft Office Suite, including Word, Excel and Outlook.
Excellent verbal and written communication skills.
Strong organisational and time management capabilities with the ability to prioritise competing demands.
Experience working effectively both independently and within multidisciplinary and virtual teams.
A flexible, proactive and solution-focused approach to work.
Commitment to continuous improvement and delivering exceptional customer service.
Confidence learning and working with new digital health platforms and technologies.

Why Join St Vincent's Health Australia?

At St Vincent's, our people are at the heart of everything we do. When you join us, you'll become part of Australia's largest not-for-profit health and aged care provider, committed to delivering compassionate care and creating healthier communities.

One Connected St Vincent's – Be part of an organisation transforming healthcare through collaboration, innovation and integrated models of care that improve outcomes for communities across Australia.
Career Growth & Development – Access ongoing professional development, mentoring and career opportunities across our national health network.
Salary Packaging – Increase your take-home pay through generous not-for-profit salary packaging benefits, including meal entertainment packaging.
Health & Wellbeing – Enjoy discounted health and wellbeing benefits, Employee Assistance Program (EAP) access and wellbeing initiatives.
Purpose-Driven Culture – Join an organisation grounded in Compassion, Integrity, Excellence and Justice while helping shape the future of healthcare.
Innovative Digital Environment – Work at the forefront of virtual care, connected health and healthcare innovation.
Workplace Giving & Volunteering – Make an even greater difference through paid volunteering opportunities and community giving initiatives.

Make a Difference Every Day

This is more than an administration role.

It's an opportunity to contribute to a nationally significant healthcare transformation and play a vital role in helping patients access connected, coordinated and compassionate care from wherever they call home.

Apply Now!!!

If you're passionate about healthcare administration, thrive in collaborative environments and want to be part of an innovative team shaping the future of care delivery, we'd love to hear from you.

Applications may close prior to the advertised closing date.

Important Information

Employment is subject to satisfactory SVHA pre-employment checks, including reference checks, right-to-work verification, criminal history screening and immunisation requirements (but not limited to).

St Vincent's Health Australia celebrates diversity and is committed to creating an inclusive workplace where everyone feels respected, valued and empowered to thrive.

Closing Date:

6 September 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

Apply Now

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