Client Services Officer – Home Assist Secure
Kenmore, QLD | Full Time
Our Client Services Officer will work in our Home Assist Secure team and provide customer service and administrative support for our vital community services. Join a friendly, caring and community minded team, you will enjoy supporting our clients to remain living independently, bringing light into their homes.
Your days will be diverse and will include:
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Answering a high volume of inbound and outbound calls, emails and client enquiries;
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Understanding and actioning a diverse range of client requests and queries in a fast-paced environment;
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Receiving client feedback and resolving or escalating issues as appropriate;
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Managing records in line with accreditation standards and providing administrative support to the team, including compliance reporting;
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Actioning client, contractor, and staff enquiries, referrals, booking confirmations and cancelations.
About You
You are approachable, organised, and genuinely committed to creating positive client experiences. Your strong interpersonal skills allow you to quickly build rapport with people from a variety of backgrounds, including older people and their families.
You are also a practical problem-solver who can manage competing priorities, work accurately and remain calm and professional in a busy customer service environment.
You will be an integral part of our team, ensuring the smooth operation of our team and our services, helping us maintain the highest standards of care, compliance, and financial integrity.
Your experience and qualifications for the role should also include:
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Certificate III in Business Administration, or an equivalent level of expertise and experience.
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Previous experience in large volume call taking will be highly regarded.
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The ability to receive client feedback and resolve and report any issues where appropriate.
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Ability to provide efficient and effective data entry with attention to detail.
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Proven skills across Microsoft Office applications (i.e., Word, Excel).
This is a new role in a growing team, where you will be supported as you learn a grow.
Who we are – Churches of Christ
Churches of Christ is one of Australia’s largest and most diverse not-for-profit organisations, delivering a range of care and community services across Residential Aged Care, Home Care and Retirement Living, Foster and Kinship Care and, Housing Support for over 140 years.
We are guided by our values of Integrity, Compassion, Excellence and Courage, and we welcome everyone, of all backgrounds and faiths, as we foster a diverse and inclusive community for our people.
Why Join Our Team
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Transformative leadership and a high performing team culture.
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Opportunities for career development, stretch assignments and progression.
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A growing national not-for-profit organisation with purpose and community impact.
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Work in an inclusive, down to earth & welcoming culture.
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5 weeks annual leave
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Hybrid / flexible working arrangements to support your work life balance.
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Free on-site parking + on-site café with staff discount (at the Kenmore head office).
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Not for profit salary packaging up to $18,549 which could be used for up to $15,900 (for common living expenses like rent, mortgage, school fees and many more) and up to $2,650 for meals and entertainment.
Apply Now
If you are passionate about helping people and would enjoy using your customer service and administration skills to support clients to live safely and independently, we would love to hear from you.
Visit www.cofc.com.au to learn more.
We warmly encourage applications from Aboriginal and Torres Strait Islander peoples.
Applications will be reviewed as they are received.
