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Veterinary Team Manager

Animal Emergency Australia -
Hawthorn East VIC

Apply Now

Job Details

Permanent | Full-time
$120,000 - $130,000 a year

Benefits

Continuing education allowance
Employee assistance program
Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Patient service
Microsoft Office
Patient care
Communication skills
Hospital experience

Full Job Description

Ready to join our team? We're looking for a

Veterinary Team Manager

Location: Hawthorn East, Victoria

Manage team performance, engagement, and development of the veterinary team. Non-clinical people management role.

Non-clinical position, based onsite in Hawthorn East
Australia’s largest employee-owned veterinary group
c. $120,000 to 130,000 base + super

Locally led, nationally connected, centrally supported

Animal Emergency Australia (AEA) is Australia’s largest employee-owned emergency veterinary network, operating 14 hospitals across Australia.

We combine the expertise, resources and collaboration of a nationally connected network with the agility of locally led hospitals, creating an environment where our teams can focus on delivering quality patient care and outcomes.

Animal Emergency Service (AES) Hawthorn East

AES Hawthorn East is one of the leading 24-hour emergency animal hospitals in Melbourne, operating 7 days a week, 365 days per year. At AES Hawthorn East, part of the Animal Emergency Australia (AEA) network, you’ll collaborate with some of the most highly skilled ECC professionals in the industry, with a strong culture of mentorship and knowledge sharing.

With a team of 80+ veterinary professionals and support staff, AES Hawthorn East combines clinical capability with a strong, people-first culture. We are committed to clinical excellence, innovation, and building environments where our people can perform at their best and grow meaningful careers.

About the Role

The Vet Team Manager plays a critical role in the operational success of AES Hawthorn East. Reporting to the Hospital Director, you will lead people, operational and commercial initiatives that support exceptional patient care, client experience and hospital performance.

Key responsibilities include:

Lead the performance, engagement, and development of the veterinary team
Drive a high-performance, values-led culture built on accountability and trust
Oversee recruitment, onboarding, and workforce planning to ensure capability and capacity
Lead and support team through coaching, development, feedback and performance conversations
Manage and embed change initiatives and continuous improvement activities
Ensure effective rostering, workforce sustainability, and operational coverage
Support financial performance through labour cost management, efficiency, and reporting insights
Partner with clinical and operational leaders to optimise patient outcomes and service delivery
Strengthen collaboration across multi-disciplinary teams
Drive compliance with WHS, policies, and AEA standards

About You

While we are open minded to a range of transferrable skills and backgrounds, you will likely be a person who:

Thrives in complexity and brings calm to chaos
Balances empathy with accountability
Loves leading people and helping them grow and succeed with confidence supporting HR processes

You will also bring:

Prior experience as a people leader
Knowledge and experience of vet services or other clinical services advantageous but not essential
Effective communication skills, with the ability to coach, motivate and support
Ability to thrive in providing exceptional client and patient experience
Expertise delivering multiple projects from concept to completion
Proficient in Microsoft Office applications, particularly Word and Excel

What We Offer

Remuneration for this role is c. $120,000 to 130,000 base + super + 17.5% leave loading
Pet well-being discounts (including discounted treatment and products)
Discounted gym memberships (Fitness Passport)
Dedicated wellbeing committee for our employees
Access to our Employee Assistance Program (psychology, nutrition, sleep)
Strong internal Continuing Education program and education allowance
Refer a Friend program & rewards

Ready for your next challenge?

Please submit your CV via the apply link. Applications will be reviewed as they are received.

For a confidential discussion, please contact Mitchell Merritt at [email protected]

At Animal Emergency Australia, we know that different backgrounds, experiences and perspectives make our teams stronger. We’re proud to be an inclusive employer and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, carers and people of all ages. If you require any adjustments during the recruitment process, we’re happy to help.

Hawthorn East

Location: 395 Tooronga Rd, Hawthorn East VIC 3123

Employment Type:

Full Time (Permanent)

Apply Now

Refine Your Search

veterinary jobs in north melbourne, vic

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Emergency Veterinarian - CARE | Collingwood

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Veterinary Team Manager

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Manage team performance, engagement, and development of the veterinary team. Non-clinical people management role.

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