In-Demand Software engineer Jobs in Canberra, Act

Junior Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Management
- Customer service
- Communication skills
4d
Software Engineer (Data Specialist)
Australian National University —Canberra ACT
- $124,392 - $133,017 a year
- Full-time
- Research
5d
Senior Product Data Engineer
Gridsight —Canberra ACT
- Full-time
- Hybrid work
- AWS
Quick Apply
Cloud Engineer
Leidos —Canberra ACT
- Full-time
- Azure
- AWS
- Annual leave
Tech Lead (Software Engineering)
NCS Australia —Canberra ACT
- Full-time
- AI
- Parental leave
Quick Apply
ServiceNow Developer
Accenture —Canberra ACT
- Full-time
- Scripting
- Agile
- Communication skills
Linux Software Engineer
Downer Group —Canberra ACT
- Scripting
- Software development
Senior Cloud Engineer
Kinetic IT —Canberra ACT
- Full-time
- Azure
- Management
- DevOps
- Employee assistance program
- Employee discount
Automation Test Engineer (Playwright + Typescript)
Showtime Consulting —Canberra ACT
- Analysis skills
- APIs
- Agile
Principal Java/Bespoke Software Engineer
Aayush Tech Pty Ltd —Canberra ACT
- Up to $130 an hour
- Contract
- Oracle
- AWS
- APIs
Quick Apply
Junior Integration Developer- AU Citizen with Security Clearance
Accenture —Canberra ACT
- Full-time
- Azure
- Analysis skills
- APIs
- On-the-job training
- Parental leave
Software Development Lead
BAE Systems —Canberra ACT
- Leadership
Senior .NET Full Stack Developer (AU Citizen with security clearance)
Accenture —Canberra ACT
- Full-time
- Azure
- Master's degree
- Databases
- On-the-job training
Senior Engineer - Cloud & DevOps
LAB3 —Canberra ACT
- Full-time
- Hybrid work
- Azure
- DevOps
- AI
Quick Apply
DevOps Engineer
Showtime Consulting —Canberra ACT
- Azure
- Management
- DevOps
AWS DevOps Engineer
Accenture —Canberra ACT
- Full-time
- Software troubleshooting
- DevOps
- AWS
Lead Cloud Platform & API Engineer
Showtime Consulting —Canberra ACT
- Azure
- Management
- DevOps
12d
Lead Application Developer
Fujitsu —Barton ACT
- Azure
- Management
- DevOps
AWS Cloud Engineer
Accenture —Canberra ACT
- Full-time
- Computer Science
- AWS
- Education
Delivery Consultant: Full Stack Engineer, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Management
- Systems design
- AWS

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Junior Genesys Cloud CX Architect

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Management
Incident management
Customer service
Communication skills

Full Job Description

What success looks like in this role:

We're looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you'll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments

Providing Level 1 and 2 support for Genesys Cloud CX users and services.
Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
Monitoring incidents, alerts, and service requests to ensure timely resolution.
Managing user administration, licensing, permissions, and contact centre configuration.
Supporting platform upgrades, enhancements, testing, and software deployments.
Assisting with IVR and Architect flow maintenance under senior guidance.
Contributing to incident investigations, root cause analysis, and service improvements.
Maintaining technical documentation, procedures, and knowledge articles.
Collaborating with internal teams, stakeholders, vendors, and support partners.
Participating in on-call and after-hours support when required.

You will be successful in this role if you have:

Basic knowledge of Genesys Cloud CX or contact centre technologies.
Understanding of contact centre operations and customer service environments.
Familiarity with telephony, call routing, and queue management concepts.
Experience with incident and service request management.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and technical guidance.
Strong communication and stakeholder engagement skills.
A genuine desire to learn cloud, telephony, and contact centre technologies.

If you're looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

software engineer jobs in canberra, act

Junior Genesys Cloud CX Architect

Software Engineer (Data Specialist)

Senior Product Data Engineer

Cloud Engineer

Tech Lead (Software Engineering)

ServiceNow Developer

Linux Software Engineer

Senior Cloud Engineer

Automation Test Engineer (Playwright + Typescript)

Principal Java/Bespoke Software Engineer

Junior Integration Developer- AU Citizen with Security Clearance

Software Development Lead

Senior .NET Full Stack Developer (AU Citizen with security clearance)

Senior Engineer - Cloud & DevOps

DevOps Engineer

AWS DevOps Engineer

Lead Cloud Platform & API Engineer

Lead Application Developer

AWS Cloud Engineer

Delivery Consultant: Full Stack Engineer, AWS Professional Services

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