In-Demand Engineering technicians Jobs in Broadmeadows, Vic

L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
Shift Technician- Air Conditioning & Refrigeration, Data Center
CBRE —Melbourne VIC
- 12 hour shift
- Management
- Electrical experience
Electrical Network Coordinator (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Weekend availability
- Microsoft Word
- AutoCAD
- Microsoft Excel
Quick Apply
Reactive Maintenance Coordinator - 6 Month FTC
ISS —Melbourne VIC
- Contract
- Management
- Maintenance
- Administrative experience
- Employee discount
Project Coordinator
Service Stream —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Commissioning Opportunities - Building Services - HDR Australia
HDR —Melbourne VIC
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
Optical Engineer
AIM Defence —Melbourne VIC
- Overtime
- CAD
- Assembly
- Organisational skills
Maintenance Technician
Giesecke+Devrient —Melbourne VIC
- Full-time
- Management
- Maintenance
- Research
10d
NDT Operator
Jetstar —Melbourne VIC
- Full-time
Quick Apply
Technical Services Support
Lely —Truganina VIC
- Full-time
- AutoCAD
- Construction experience
- Communication skills
Shutdown & Project Inspection Personnel - Victoria
NDE Solutions —Melbourne VIC
- Temporary
- Management
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
Product Support Technician (Tactics & Coaching)
Catapult Sports —Melbourne VIC
- Weekend availability
- Computer science
- Computer Science
- Salesforce
Quick Apply
Computer Vision Engineer
AIM Defence —Melbourne VIC
- Overtime
- Engineering
- Organisational skills
- Communication skills
Demand and Supply Planner
Miele —Hawthorn East VIC
- Full-time
- Analysis skills
- No degree
- Communication skills
- Employee assistance program
- Employee discount
Shift Technician
CBRE —Melbourne VIC
- 12 hour shift
- Management
- Electrical experience
Site Manager
NovaSource Power —Melbourne VIC
- Overtime
- Maintenance
- Electrical experience
- First Aid Certification
- Employee assistance program
Quick Apply
BMS Engineer
Grosvenor Engineering Group —Melbourne VIC
- Full-time
- Communication skills
- Health insurance
- Pet insurance
Senior Civil Drafter
HDR —Melbourne VIC
- Full-time
- AutoCAD
- CAD
- Microsoft Office
Key Account Manager, Dynalite - Systems Integrators
Signify —Melbourne VIC
- Sales
- Marketing
- Bachelor's degree
Senior Structural Technician - Maritime
WSP —Melbourne VIC
- Communication skills

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L1 Helpdesk Technician (VIC)

Comwire IT
Prahran VIC

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Microsoft Access
Azure
Management
IIS
Customer service
Certificate III
Microsoft Exchange
Technical support
Microsoft Office
VoIP
Bachelor's degree
Driver Licence
DNS
Information Technology

Full Job Description

Purpose of Position

To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues. Their primary goal is to resolve technical problems and ensure that computer systems and networks are functioning properly to minimise downtime and optimise productivity.

Provide a memorable customer experience with every customer contact by ensuring every service request is handled professionally;
Provide telephone and ticketing support to internal and external customers;
Investigating, diagnosing and assessing basic technical problems reported by customers;
Document all customer interactions in our Professional Services Automation (PSA) system;
Collaborate with the Technical & Engineering team to diagnose problems and identify corrective actions for customers;
Review and update knowledge base and technical support documentation to reflect current technical information on process or product;
Support clients within all SLA metrics and maintain communication throughout the entire process of incident management;
Work with third party vendors and software providers to maintain and resolve product issues for our clients’ systems.
Follow agreed process and procedures by logging issues, requests and questions.
Maintain and administer systems, which include computers running Windows OS or mac-OS, Microsoft Office, basic printing, internet, email and Windows server support.

Other Duties

To assist with workshop related tasks & duties, specifically coordinating deliveries, new workstation/laptop deployments.
To assist with the procurement and set up of hardware deliveries for projects.
To provide ad-hoc or scheduled on-site IT support for clients where issues cannot be resolved remotely, or where on-site support is required for On-boarding of a new client.

Skills and Competencies

Customer service focused: Committed to providing exceptional customer service across all methods– written, phone and face to face.
Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience, internally and externally.
Attention to detail: Excellent attention to detail and written skills when communicating with others, including documentation both internally and externally.
Problem Solving: The ability to diagnose and troubleshoot issues confidently and efficiently.
Time management and Prioritisation: Able to prioritise tasks, manage time effectively, and work efficiently to meet service level agreements (SLAs) or response time targets.
Organisation: Is able to manage, plan and prioritise tasks in a logical and orderly manner.
Inclusive: Willingness to assist and support others as required within a team environment.
Transparency: Communicate freely and effectively and is open to feedback on performance.
Approachability: Receptive to others views and happy to assist other employees when needed.
Passionate: Encourages others and always bring their best self to work.
Accountable: Owning situations and outcomes.

Technical Skills and Experience

Minimum 1 Year previous MSP or Service Desk related experience (highly desirable, not essential)
Certificate 3 in Information Technology, Bachelor of Information Technology or similar (essential)
A current driver's license (essential)
Certification in Microsoft 365 Fundamentals, Access 4 VoIP, Azure, Windows / Apple operation systems, Level 1 Microsoft Server Service Management Experience (Active Directory, Exchange, DNS, IIS, etc.) (highly desirable, not essential)
2 Years experience in a customer facing role

Company Overview

Please visit https://comwireit.com.au/ for more information

Quick Apply

Refine Your Search

engineering technicians jobs in broadmeadows, vic

L1 Helpdesk Technician (VIC)

Shift Technician- Air Conditioning & Refrigeration, Data Center

Electrical Network Coordinator (Australia)

Reactive Maintenance Coordinator - 6 Month FTC

Project Coordinator

Commissioning Opportunities - Building Services - HDR Australia

Optical Engineer

Maintenance Technician

NDT Operator

Technical Services Support

Shutdown & Project Inspection Personnel - Victoria

Product Support Technician (Tactics & Coaching)

Computer Vision Engineer

Demand and Supply Planner

Shift Technician

Site Manager

BMS Engineer

Senior Civil Drafter

Key Account Manager, Dynalite - Systems Integrators

Senior Structural Technician - Maritime

I want to receive the latest job alert for engineering technicians in broadmeadows, vic

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