In-Demand Incident & problem specialist Jobs in Parramatta, Nsw

Senior Technical Specialist
Optus —Macquarie Park NSW
- Rotating roster
- Office
- Commuter assistance
- Parental leave
Senior Infrastructure Services Specialist (Mainframe)
Westpac Group —Sydney NSW
- Full-time
- Analysis skills
9d
Security Operations Centre Specialist
Optus —Macquarie Park NSW
- Azure
- AWS
- Analysis skills
- Parental leave
- Employee discount
7d
Senior Platform Operations Specialist
Transport For NSW —Macquarie Park NSW
- $163,145 - $182,721 a year
- Full-time
- Azure
- SQL
- In-person
Facilities Specialist
Tesla —Alexandria NSW
- Full-time
- Microsoft Office
- AI
- Communication skills
- Employee stock purchase plan
- Health insurance
8d
AFFILIATE NETWORK - Psychologists, counsellors and psychotherapists, and social workers
Spectrum Life —Sydney NSW
- Recruiting
Quick Apply
12d
Enterprise Compliance Lead - Privacy
iCare External —Sydney NSW
- From $154,231 a year
- Full-time
- Hybrid work
- Writing skills
- Employee assistance program
- Gym membership
15h
Information Security Operations Lead (Sydney, Australia)
Starling —Sydney NSW
- Full-time
- Hybrid work
- AWS
- Communication skills
- Time management
- Annual leave
Quick Apply
Senior Coordinator Cyber Response
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
- Employee assistance program
6d
Governance Specialist
Uniting NSW.ACT —Parramatta NSW
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Work from home
- Employee discount
6d
Associate Security Specialist, Region Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Computer science
- Computer Science
- AWS
- Health insurance
- Employee assistance program
Critical Environment Technician
Microsoft —Sydney NSW
- Weekend availability
- Azure
- Microsoft Office
- Senior Secondary Certificate of Education
Manager - Line 2 Compliance Advisory
Bank of Queensland —Sydney NSW
- Full-time
- Management
- Analysis skills
- Financial services
- Parental leave
- Employee assistance program
HSEQ Advisor
Griffin Marine Services —Sydney NSW
- Full-time
- First Aid Certification
- Leadership
- Communication skills
Quick Apply
WHS Consultant
Marsh —Sydney NSW
- Full-time
- Hybrid work
- Management
- Communication skills
Senior Manager - Line 2 Compliance Advisory
Bank of Queensland —Sydney NSW
- Full-time
- Financial services
- Time management
- Parental leave
- Employee assistance program
Infrastructure Support Engineer, IREO
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Software troubleshooting
- AWS
- Scripting
Snr Critical Environment Technician
Microsoft —Sydney NSW
- Full-time
- Azure
- Microsoft Office
- Senior Secondary Certificate of Education
Level 3 Service Desk Engineer
EFEX —Sydney NSW
- $90,000 - $120,000 a year
- Full-time
- Azure
- AWS
- Communication skills
Quick Apply
Technical Account Manager
Adobe —Sydney NSW
- Full-time
- APIs
- AI

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incident & problem specialist jobs near parramatta, nsw

Senior Technical Specialist

Optus -
Macquarie Park NSW

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Job Details

Benefits

Commuter assistance
Parental leave

Qualifications

CCNP
Ansible
OSPF
BGP
Security

Full Job Description

Date: 1 Sept 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

The IP & Security Technical Specialist / Senior Technical Specialist plays a critical role in maintaining the performance, availability, and customer experience of the Optus Network. This is achieved through hands-on operational execution and the technical governance of suppliers, focusing on service assurance areas such as Change, Problem, and Incident Management.

The role is part of a Tier 2 Network Operations team based in the Optus Network Operations Centre in Macquarie Park and we are looking to fulfil roles that involve 24x7 as well as 9-5 rostered coverage.

In this position, the Specialist will deliver high-quality support, provide leadership to less experienced team members, and act as a key liaison between internal teams and external partners. The role requires collaboration with Managed Service Suppliers, equipment vendors, and Network Engineering teams to support the successful rollout of new technologies, continuous service improvement initiatives, and alignment with Optus’ broader network strategy.

Location: 100% on site at Macquarie Park, Sydney
Work Pattern: either Rotating shift roster, including morning, afternoon and night OR Monday to Friday, 9am - 5pm

Ready to reimagine your career at Optus?

Rapidly resolve complex network faults beyond the Managed Service’s scope and manage critical incident escalations to minimise customer impact.
Lead root cause analysis, implement permanent corrective actions, and participate in change governance including representation at Change Advisory Board meetings.
Recommend and approve network design changes to improve service reliability and support the introduction of new technologies and products.
Ensure planned network upgrades and deployments are aligned with quality and performance standards, and contribute to network expansion strategies.
Work closely with Engineering, Vendors, and Managed Service Suppliers to align operational processes and architecture standards, ensuring technical supportability.
Provide regular technical insights into KPIs and SLAs, identify performance gaps, and support resolution efforts through stakeholder collaboration.
Drive continuous improvement initiatives through automation of incident management and alarm handling, while contributing to the evolution of operational tools and strategies.

It starts with you!

Extensive hands-on expertise in maintaining and troubleshooting multi-vendor (Cisco, Juniper, Nokia, Fortinet, Checkpoint, …) IP and security networks in a Tier 2 or Tier 3 environment.
Strong understanding of service provider network design, routing and switching, and security practices.
Experience with network automation tools such as Python and Ansible is desirable.

IP Operations:
Strong understanding of DDoS protection, detection, and mitigation strategies.
High proficiency in IP/MPLS technologies, including BGP, OSPF, IS-IS, and Segment Routing.
Demonstrated capability in maintaining and troubleshooting large-scale IP/MPLS networks within service provider environments.
Cisco CCNP SP and above, and/or equivalent vendor certifications (Juniper, Nokia, etc.) are desirable.

The good stuff…

Supportive team and office environment, with vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon, or paid secure parking facilities available!
Inclusive paid parental leave, up to 16 weeks for the primary care giver.
Competitive leave including 2 additional 'Connected Leave' days.
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’.
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

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Refine Your Search

incident & problem specialist jobs in parramatta, nsw

Senior Technical Specialist

Senior Infrastructure Services Specialist (Mainframe)

Security Operations Centre Specialist

Senior Platform Operations Specialist

Facilities Specialist

AFFILIATE NETWORK - Psychologists, counsellors and psychotherapists, and social workers

Enterprise Compliance Lead - Privacy

Information Security Operations Lead (Sydney, Australia)

Senior Coordinator Cyber Response

Governance Specialist

Associate Security Specialist, Region Services

Critical Environment Technician

Manager - Line 2 Compliance Advisory

HSEQ Advisor

WHS Consultant

Senior Manager - Line 2 Compliance Advisory

Infrastructure Support Engineer, IREO

Snr Critical Environment Technician

Level 3 Service Desk Engineer

Technical Account Manager

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