In-Demand Admin Jobs in Nerang, Qld

At Your Service Manager (Front Office)
JW Marriott Gold Coast Resort & Spa —Surfers Paradise QLD
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Recruiting
Quick Apply
Part Time Front Office Agent
Southport Sharks —Southport QLD
- Part-time
- Front desk
- Communication skills
- Hotel experience
- Employee discount
- Gym membership
Customer Service Administrator
Lauxes Products Pty Ltd —Molendinar QLD
- $60,000 - $65,000 a year
- Full-time
Quick Apply
Dental Assistant / Receptionist
Coastal Dental Care —Runaway Bay QLD
- $29 - $42 an hour
- Temporary
- Organisational skills
- Front desk
- Employee assistance program
- Referral program
Quick Apply
Administration Manager (Surgical and Critical Care)
Queensland Government —Gold Coast QLD
- Full-time
- Clinic
10d
Senior Student Administration Officer
Griffith University —Southport QLD
- $82,415 - $108,174 a year
- Full-time
- Hybrid work
- Administrative experience
- Recruiting
- Organisational skills
Quick Apply
14d
Logistics Administrator
Stratco —Ormeau QLD
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Employee assistance program
Administration Coordinator
Travel + Leisure Co. —Broadbeach QLD
- Weekend availability
- CRM software
- Customer service
- Communication skills
- Professional development assistance
Quick Apply
Sales Administration Coordinator
Travel + Leisure Co. —Bundall QLD
- Weekend availability
- CRM software
- Customer service
- Communication skills
- Professional development assistance
Quick Apply
Receptionist Southport, Queensland
Bupa —Southport QLD
- Rotating roster
- Administrative experience
- Computer skills
- Communication skills
2h
Projects Administrator
Travel + Leisure Co. —Bundall QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Superannuation Administrator
HUB24 —Gold Coast QLD
- Full-time
- Hybrid work
- Customer service
- Financial services
- Communication skills
- Parental leave
Admin Support Contractor (Virtual Assistant) - Remote - Expression of Interest
Care Compass Collective —Gold Coast QLD
- Temporary
- Remote
- Communication skills
Quick Apply
1d
Dental Assistant / Receptionist Burleigh Heads
Pacific Smiles Group —Gold Coast QLD
- Full-time
- Front desk
- Dental insurance
- Gym membership
10d
Administrative Team Leader
Clear Smiles Orthodontics —Robina QLD
- Part-time
- Administrative experience
- Organisational skills
- Front desk
Administration Officer (Psychotherapy)
Queensland Government —Gold Coast QLD
- Part-time
- Hospital experience
9d
Executive Assistant
Bond University —Robina QLD
- $85,707.07 a year
- Full-time
- Office
- University
- Business
- Free parking
- Work from home
3d
Site Administrator
Compass Group Australia —Gold Coast QLD
- $87,253 a year
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
- Free food
Front Office Manager
RACV —Gold Coast QLD
- From $100,000 a year
- Weekend availability
- Recruiting
- Organisational skills
- Budgeting
- Parental leave
- Employee assistance program
Experienced Medical Receptionist
Salus Foot and Ankle Surgeon —Benowa QLD
- From $30 an hour
- Part-time
- Management
- Administrative experience
- In-person
Quick Apply

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At Your Service Manager (Front Office)

JW Marriott Gold Coast Resort & Spa -
Surfers Paradise QLD

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Qualifications

Hospitality
Management
Recruiting
Front desk
Guest services
Communication skills
Office experience

Full Job Description

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

About the role

Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Salary: $75,000 - $85,000

Type of employment: Full time

Critical responsibilities:

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Tracks all guest issues from various sources and report results.
Ensures guest requests/issues are logged.
Oversees the financial aspects of the department including purchasing and payment of invoices.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Identifies trends in guest issues for resolution.
Schedules and supervise staff to ensure prompt, friendly, and attentive service.
Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.
Coordinates the process of receiving and resolving guest issues and requests.

Supporting Management of Guest Service Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees' absence.

Supporting Human Resource Activities

Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Assists in recruitment, hiring, training, and orientation of department personnel.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.
Performs departmental administrative duties.
Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).

Successful Candidates will have

2 years experience in the guest services, front desk, or At Your Service department
Passion for creating memorable guest experiences
Strong knowledge of hotel operations, including front office, concierge, housekeeping, and food & beverage coordination
Current work authorization (as applicable to the location)
Previous supervisory or management experience in a luxury hospitality environment
Strong problem-solving and conflict resolution abilities
Strong problem-solving and conflict resolution abilities
Proactive and results-driven approach
Proactive and results-driven approach

The Benefits 

Enjoy the benefits of:

Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs to keep you motivated
The best hotel training opportunities provided
Wellbeing and mindfulness programs to ensure you stay healthy

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

admin jobs in nerang, qld

At Your Service Manager (Front Office)

Part Time Front Office Agent

Customer Service Administrator

Dental Assistant / Receptionist

Administration Manager (Surgical and Critical Care)

Senior Student Administration Officer

Logistics Administrator

Administration Coordinator

Sales Administration Coordinator

Receptionist Southport, Queensland

Projects Administrator

Superannuation Administrator

Admin Support Contractor (Virtual Assistant) - Remote - Expression of Interest

Dental Assistant / Receptionist Burleigh Heads

Administrative Team Leader

Administration Officer (Psychotherapy)

Executive Assistant

Site Administrator

Front Office Manager

Experienced Medical Receptionist

I want to receive the latest job alert for admin in nerang, qld

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