In-Demand Servicenow technology Jobs in North Melbourne, Vic

Support Analyst, Enterprise Technology
Department of Health —Melbourne City Centre VIC
- Full-time
- Computer Science
- Bachelor's degree
- Recruiting
8h
Incident Manager & ITSM Governance Officer
Kmart —Chadstone VIC
- Rotating roster
- AI
- Communication skills
- Employee stock purchase plan
1d
IT Business Partner
Techtronic Industries (TTI) —Notting Hill VIC
- Hybrid work
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
Systems Administrator
Thales —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Time management
- Profit sharing
- Health insurance
ITSM Specialist - Service Level Manager
Leidos —Melbourne VIC
- Full-time
- Annual leave
ServiceNow Lead
UniSuper —Melbourne VIC
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Agile
ServiceNow ITOM
Infosys —Melbourne VIC
- $150,742 - $171,215 a year
- Azure
- DevOps
- AWS
- Health insurance
- Parental leave
Delivery Consultant - Amazon Connect, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- CRM software
- Computer Science
- Salesforce
Systems Administrator
Accenture —Melbourne VIC
- Full-time
- Azure
- Management
- DevOps
Process Intelligence Lead - Data & Platform
Vocus —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Computer science
- Salesforce
- Parental leave
- Fuel discount
Quick Apply
1d
Customer Service Administrator
ASSA ABLOY —Port Melbourne VIC
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
Customer Service Administrator
SKIDATA GmbH —Melbourne VIC
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
Service Performance & Reporting Consultant
Accenture —Melbourne VIC
- Full-time
- Management
- Parental leave
14d
Engagement Business Partner - Customer
Civica —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Work from home
Quick Apply
Senior Sales Manager – SAP Public Cloud & Supply Chain Management
Evora Group —Williams Landing VIC
- Business
Quick Apply
7d
Senior Gemini Platform Engineer
Accenture —Melbourne VIC
- Full-time
- Management
- ERP systems
- SQL
Solution Architect (Australia)
AppViewX —Melbourne VIC
- Remote
- Azure
- Management
- Computer Science
Quick Apply
Senior Account-Based Marketing Manager
ServiceNow —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick Apply
Support Analyst, Enterprise Technology
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Computer Science
- Bachelor's degree
- Recruiting
10h
ServiceNow Support Analyst
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Administrative experience
- Organisational skills
- SharePoint
2d

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Support Analyst, Enterprise Technology

Department of Health -
Melbourne City Centre VIC

Apply Now

Job Details

Full-time
8 hours ago

Qualifications

ITIL Certification
Computer Science
Bachelor's degree
Recruiting
ServiceNow
Problem management
SaaS
Negotiation
Information Technology

Full Job Description

About the role:

Accountable to the Principal Adviser for these services, the Support Analyst is responsible for providing operational support and continuous improvement for enterprise Software as a Service (SaaS) solutions to ensure the service requirements agreed with customers via the DFFH-DH Service Agreement and/or specific projects are met.

The Support Analyst supports the transition of new and enhanced SaaS solutions into business-as-usual operations, including configuration support, access management, testing, documentation and knowledge management. The role also contributes to service governance and optimisation by monitoring service performance against SLAs and OLAs, maintaining service artefacts, and identifying opportunities for improvement aligned to vendor roadmaps, service strategies and departmental priorities.

They will assist in maintenance of documentation, including Standard Operating Procedures (SOPs), training materials and advice to customers in relation to the service based upon their own experience, staff and customer feedback, and will contribute to the provision of reporting for each service.

Integral to the success of this position will be your capacity to adapt to initiatives and efficiencies that will improve the delivery of services across the department and positively impact the customer service expectation of the department's employees.

The work is fast paced and would suit an individual who is able to achieve results whilst responding to a rapidly changing environment.

Seeking a ServiceNow professional with demonstrated experience in workflow design, creation and ongoing maintenance within an enterprise environment

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

Can you demonstrate the following?

Develops and maintains domain knowledge of enterprise SaaS solutions and associated processes to support timely resolution of incidents and requests.
Provides input into solution related problem diagnosis to support problem resolution and supports implementation of preventative or continuous improvement measures as appropriate.
Highly developed interpersonal and negotiation skills, with an ability to establish and maintain effective working relationships, provide advice on processes and policies, and work effectively with a diverse range of internal and external stakeholders.
Undertakes complex or technical investigations and makes recommendations for action
Adheres to service management practices to ensure alignment with Operational Level Agreements (OLAs) and Service Level Agreements (SLAs) for seamless Incident, Problem, and Request Management.

Qualifications / Specialist Expertise

A bachelor's degree in computer science, Information Technology, or a related field is required.
Certifications related to IT service management (such as ITIL) and relevant technical certifications is desirable.
Experience supporting one or more SaaS ICT solutions in large organisation.
Experience with the ServiceNow platform, including workflow creation and maintenance

What we offer:

The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply:

Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at [email protected]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email [email protected]. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.

Apply Now

Refine Your Search

servicenow technology jobs in north melbourne, vic

Support Analyst, Enterprise Technology

Incident Manager & ITSM Governance Officer

IT Business Partner

Systems Administrator

ITSM Specialist - Service Level Manager

ServiceNow Lead

ServiceNow ITOM

Delivery Consultant - Amazon Connect, AWS Professional Services

Systems Administrator

Process Intelligence Lead - Data & Platform

Customer Service Administrator

Customer Service Administrator

Service Performance & Reporting Consultant

Engagement Business Partner - Customer

Senior Sales Manager – SAP Public Cloud & Supply Chain Management

Senior Gemini Platform Engineer

Solution Architect (Australia)

Senior Account-Based Marketing Manager

Support Analyst, Enterprise Technology

ServiceNow Support Analyst

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