Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Opportunity
At Vocus, we're establishing a new process excellence capability to accelerate business transformation through data-driven process improvement. This is to drive data-led process improvement and operational excellence across Vocus. We’re starting with two Process Intelligence Leads to uncover value leakage, bottlenecks and improvement opportunities through process mining, followed by a Business Process Architect to establish the standards, governance and process foundations that enable scalable, enterprise-wide transformation. Together, these roles will help Vocus turn insight into measurable business value.
We're looking for a Process Intelligence Lead – Data & Platform based in Melbourne, to establish and operate the technical backbone of our process intelligence capability. Using industry-leading process mining technology, you'll transform data from Salesforce and connected business systems into a trusted, end-to-end view of how work actually flows across Vocus.
This is one of the first critical hires into the Process Centre of Excellence. You'll play a key role in creating the foundations that enable our business to identify value leakage, uncover improvement opportunities and make smarter decisions backed by data.
Working closely with the Head of Process Excellence, Process Intelligence Lead – Insight & Analysis, Data & Analytics teams and Process intelligence capability, you'll build a scalable capability that will shape how operational excellence is delivered across Vocus.
What You'll Be Responsible for
As the Process Intelligence Lead – Data & Platform, you will:
- Build, configure and operate the Process intelligence capability process mining platform and supporting data environment.
- Develop event logs, data pipelines and integrations that connect process data across multiple enterprise systems.
- Integrate data from Salesforce, ServiceNow, Telflow, billing platforms and other operational systems to create end-to-end process visibility.
- Design and maintain a reusable process intelligence data model that can scale across multiple business value chains.
- Establish repeatable data onboarding, governance and documentation practices.
- Ensure data quality, lineage, integrity and platform performance to support trusted business insights.
- Partner with Process intelligence capability expert services to accelerate implementation while building internal capability.
- Ensure all platform and data activities align with Vocus security, privacy and governance requirements.
- Work closely with business, technology and analytics stakeholders to continuously improve process intelligence capability.
What Success Looks Like
In this role, you'll deliver:
- A fully operational and scalable Process intelligence capability environment.
- Connected event logs across the Market & Sell systems landscape.
- Reusable and documented data pipelines and onboarding frameworks.
- High-quality, trusted process intelligence data used by business leaders and Finance to drive decision making.
- Strong internal capability and platform sustainability through effective knowledge transfer.
What you’ll bring to the role
You're equally comfortable working with data, platforms and business stakeholders. You enjoy solving complex integration challenges and turning fragmented system data into meaningful insights that drive measurable business outcomes.
- 4+ years' experience in data engineering, process mining, process analytics or related disciplines.
- Hands-on experience with a process mining platform such as Apromore, Celonis, SAP Signavio or similar.
- Strong SQL and data engineering skills, including event log creation and multi-system data integration.
- Experience designing data models and building scalable data pipelines.
- Knowledge of enterprise data quality, governance, lineage and security practices.
- Familiarity with Salesforce data structures and CRM environments.
- Exposure to telecommunications, technology, OSS/BSS or complex operational environments is highly regarded.
- Tertiary qualifications in Information Systems, Engineering, Data Analytics, Computer Science or a related field, or equivalent practical experience.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
