In-Demand Desktop support Jobs in Essendon, Vic

Customer Service Agent
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Communication skills
- Paid training
11d
IT Infrastructure Support Analyst
Infosys —Melbourne VIC
- Analysis skills
- Communication skills
- Health insurance
- Parental leave
11d
Support Technician
First Focus —Melbourne VIC
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- AI
- Paid training
Quick Apply
SAP Functional Consultant
BMP Technologies —Melbourne VIC
- $800 - $900 a day
- Contract
- Management
- In-person
Quick Apply
6d
Service Desk Analyst
Brennan IT —Melbourne VIC
- Weekend availability
- Azure
- Management
- Computer Science
12d
Team Leader Estimating
Auto & General Holdings —Sunshine VIC
- Team management
- Organisational skills
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Service Desk Analyst
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
17h
L2 Field Services Technician - CBD, Parkville & Tullamarine, VIC
Hemmersbach GmbH & Co. KG —Melbourne VIC
- Full-time
- Management
- Customer service
- IT
Home Assessing Manager
Auto & General Holdings —Sunshine VIC
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
Network Customer Support Technician
Aptella —Bundoora VIC
- Customer service
- Communication skills
- Health insurance
- Gym membership
7d
Learning And Development Coordinator
The GEO Group Australia Pty Ltd —Ravenhall VIC
- $118,000 - $121,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- First Aid Certification
- Free parking
- Employee assistance program
4d
Technology Support Specialist - Onsite (Geelong)
Epworth —Richmond VIC
- Full-time
- Management
- Administrative experience
- No degree
- Relocation assistance
Quick Apply
Support Technician
CardioScan —Camberwell VIC
- Full-time
- Hybrid work
- Administrative experience
- Employee assistance program
Senior IT Support Officer
BioAgilytix —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Administrative experience
Quick Apply
Executive Assistant
Flint International —Melbourne VIC
- From $300 a day
- Contract
- Hybrid work
- Administrative experience
- Bachelor's degree
- Organisational skills
- Work from home
Quick Apply
Desktop Quality Coordinator
Service Stream —Melbourne VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Business
EUC Specialist
Showtime Consulting —Melbourne VIC
- Full-time
- Azure
- Management
- Leadership
Quick Apply
2d
Service Desk Analyst
Parliament of Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
18h
IT Onsite Technician - Melbourne
Hemmersbach GmbH & Co. KG —Melbourne VIC
- Full-time
- English
- Microsoft Office
- POS

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Customer Service Agent

Probe CX -
Melbourne VIC

Apply Now

Job Details

Full-time
11 days ago

Benefits

Paid training
Group activities

Qualifications

Microsoft Excel
Customer service
Communication skills

Full Job Description

Are you an agile multi-tasker with a passion for delivering exceptional customer experiences? We are looking for several dedicated individuals to join our team in Melbourne as a Customer Service Agent. In this fast-paced position, you will serve as a vital, empathetic voice for customers of renowned Australian Bank - resolving account queries live on our desktop systems and protecting their accounts when security matters arise.

Key Details

Full-time (38 hours per week), working 5 days per week across a 7-day operation between 8am to 8pm.
- Roster Parameters: Full availability required across a 7-day operational window between 8:00 AM and 8:00 PM. (Rosters are fixed once assigned but subject to client demand, with a minimum of 2 weeks' notice provided for any shift adjustments).
Melbourne CBD (Latrobe Street), conveniently located a 5-minute walk from Flagstaff Station
Starting 28th September 2026.
Fixed Term Contract Ending: 27th September 2026 with possibility to extend
The Training & Hybrid Blueprint:
- Day 1: Attend on-site at our La Trobe Street office to collect your secure corporate laptop hardware assets.
- Days 2–10: Complete 9 days of comprehensive, fully paid training delivered completely remotely (Monday to Friday, between 9:00 AM to 5:30 PM).
- Go-Live Week: Complete your first week of live phone production on-site in the office with dedicated floor walkers and support , before graduating to a flexible hybrid work-from-home schedule.
Australian based role.

The Role

As a Customer Service Agent, your primary objective is to deliver world-class service on all inbound and select outbound calls. You will efficiently handle crucial card security tasks (stopping/reissuing lost/stolen cards and processing unauthorised transaction disputes) alongside essential account maintenance duties, such as arranging payments, updating details, issuing statements, and changing PINs. Providing accurate, timely responses with respect and empathy is paramount, as you document all interactions and strive for excellent customer satisfaction on every call.

Key Responsibilities:

Comprehensive Account Management: Handle general everyday banking inquiries, including checking account balances, processing statements, managing account fees, updating contact details, and resetting digital passwords.
Card Critical & Dispute Resolution: Act quickly on card security queues to stop and reissue lost or stolen cards, lodge formal disputes for unauthorized transactions, and educate customers on their account rights
Live System Documentation: Navigate multiple software windows simultaneously (including telephony, customer databases, and scheduling platforms) to accurately capture and log interaction notes live with zero after-call wrap-up time.
Process Adherence: Ensure "first-time correctness" by applying correct processes and completing required checks.
Adherence & Quality Compliance: Follow all established banking policies, privacy guidelines, and performance metrics (such as NPS, compliance, and transfer rates) to ensure first-time correctness.
Collaboration: Work with Team Leaders and support functions like QA and Training to improve customer outcomes.

What you’ll bring

Valued Backgrounds: Previous customer service experience in Contact Centres, Banking, Finance, Insurance, Utilities, or corporate environments is highly valued.
Technical Agility: Strong computer literacy with the ability to type accurately while actively listening and navigating across multiple digital tabs.
Resilience & Focus: The stamina to thrive in a high-volume, 99% call occupancy environment where phone interactions are back-to-back throughout the day.
Communication Excellence: Proficient verbal and written communication skills with a focus on active listening and building rapid rapport.
Holiday Availability: Full commitment to the contract duration through December 31st, 2026. Due to the critical nature of the seasonal holiday surge, extended leave blocks cannot be accommodated, and availability to work rostered public holidays at a premium pay rate is required.
Ability to take coaching feedback and apply it consistently to improve performance.

Why Join Us?

Elite Performance Rewards: Excel on your campaign metrics and compete for our massive monthly center prizes! The top three performing agents each month take home an extra $700 (1st Place), $600 (2nd Place), and $500 (3rd Place) in net cash value!
Full Wellbeing Benefits: Access our comprehensive, unlimited mental health and well-being platform (Sonder) to empower your personal and professional balance.
Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands
Participate in fun group activities like Pizza/takeout days, Office Pyjama days, celebrate holidays/festivals in the office with food and games.
Respectful, inclusive, and ethical workplace culture that values integrity and honesty.

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

desktop support jobs in essendon, vic

Customer Service Agent

IT Infrastructure Support Analyst

Support Technician

SAP Functional Consultant

Service Desk Analyst

Team Leader Estimating

Service Desk Analyst

L2 Field Services Technician - CBD, Parkville & Tullamarine, VIC

Home Assessing Manager

Help Desk Technician

Network Customer Support Technician

Learning And Development Coordinator

Technology Support Specialist - Onsite (Geelong)

Support Technician

Senior IT Support Officer

Executive Assistant

Desktop Quality Coordinator

EUC Specialist

Service Desk Analyst

IT Onsite Technician - Melbourne

I want to receive the latest job alert for desktop support in essendon, vic

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