In-Demand Mobile architecture Jobs in Parramatta, Nsw

Service Desk Analyst
BVN Architecture —Sydney NSW
- Part-time
- Microsoft Office
- Communication skills
- Time management
- Parental leave
Quick Apply
7d
Software Developer
Zambrero —Sydney NSW
- $110,000 - $130,000 a year
- Full-time
- SQL
- AWS
- POS
Quick Apply
14d
Full Stack Agentic Engineer
1QLabs —Sydney NSW
- $80,000 - $120,000 a year
- Full-time
- Remote
- Systems design
- APIs
- AI
- Annual leave
Quick Apply
1d
Backend Engineer - TikTok LIVE Revenue (Sydney)
TikTok —Sydney NSW
- Computer science
- Computer Science
- Databases
Senior Product Designer
ING —Sydney NSW
- Communication skills
7d
Deloitte Global | Penetration Tester
Deloitte —Sydney NSW
- Master's degree
- Scripting
- APIs
- Parental leave
Staff AI Lead
Optus —Sydney NSW
- Master's degree
- AI
- Communication skills
- Parental leave
- Employee discount
Tech Lead - Hybrid
Sitemate —Sydney NSW
- $160,000 - $200,000 a year
- Full-time
- Hybrid work
- Writing skills
- AWS
- AI
- Annual leave
- Work from home
7d
Senior React Native Developer
Trideca —Sydney NSW
- Full-time
- DevOps
- SQL
- APIs
Quick Apply
6d
Senior Full Stack Developer
Propeller —Sydney NSW
- Hybrid work
- AI
- Communication skills
- Parental leave
Quick Apply
Principal Software Engineer - Mobile Platform
Canva —Sydney NSW
- Full-time
- Hybrid work
- AI
- Parental leave
Quick Apply
Staff Software Engineer - Mobile Workflows
Canva —Sydney NSW
- Full-time
- Hybrid work
- AI
- Parental leave
Quick Apply
Lead Software Engineer - Mobile
Xero —Sydney NSW
- Overtime
- Hybrid work
- APIs
- AI
Domain Architect - Fixed Voice
Optus —Macquarie Park NSW
- Parental leave
- Employee discount
Senior Technical Lead
BMP Technologies —Sydney NSW
- $112,634.64 - $170,000.55 a year
- Azure
- Management
- DevOps
Quick Apply
Database Administrator (SQL Server)
HotSchedules Corporate —Bondi Junction NSW
- Full-time
- Azure
- Databases
- SQL
Client Full-Stack Engineer — IM Chat Platform, Android Focus
Binance —Sydney NSW
- Full-time
- Remote
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Software Engineer / Technology Consultant
OCTO Technology Australia —Sydney NSW
- Full-time
- DevOps
- English
- Presentation skills
Quick Apply
Principal Software Engineer - Mobile
Xero —Sydney NSW
- Full-time
- Hybrid work
- AWS
- APIs
- AI
Senior Solution Architect
Woolworths Group —Bella Vista NSW
- Full-time
- Hybrid work
- Analysis skills
- POS
- AI
- Parental leave
21h

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Service Desk Analyst

BVN Architecture
Sydney NSW

Quick Apply

Job Details

Part-time
7 days ago

Benefits

Parental leave

Qualifications

Jira
Microsoft Exchange
Microsoft Office
Adobe Creative Suite
Citrix
Communication skills
Time management
Mobile devices

Full Job Description

BVN is seeking applications from exceptional Service Desk Analysts to join our Sydney Studio.

The IT Service Desk Analyst is responsible for being the first point of contact for the Technology Team. The role is to provide 1st line IT support to BVN staff, within Australia and overseas. The role demands high standards of customer service, a willingness to provide excellent IT support, and the agility to work in a fast-paced environment.

The IT Service Desk Analyst will reside in the IT Operations Cluster within the I+DT Team. The cluster's vision is to:

Provide business as usual Technology support services across the entire practice, to meet demands, as and when they are required, and in line with BVN's ‘one Studio' approach.
Deliver Technology projects (as part of a project team) as required.
Seek to initiate projects with a view to reducing the amount of reactive work carried out.
Change the way the Technology support service is perceived, the type of support we provide, and why we provide it.
Align with the needs of our colleagues by increasing consultation, communication and collaboration across the entire practice.
See things through other people's eyes to help us redefine the service that we provide.

Responsibilities

To be the first point of contact for all Technology incidents and requests.
Provide 1st line IT support to BVN staff in line with business requirements.
Carry out basic troubleshooting.
Monitor and respond to incoming support requests (incidents and requests) and triage them as relevant.
Provide a high level of customer service.
Communicate and collaborate effectively with the rest of the Operations Cluster and wider Technology Team.
Follow documented procedures and create documentation as relevant.
Ensure that cover is provided on the IT Service Desk at all times during core hours.
Provide technical support for studio events, which may occasionally require flexibility outside of standard working hours
Maintain and update IT asset records, including tracking hardware allocation and license management

Accountabilities

Ensure all support requests are logged.
Ensure all support requests are assigned.
Ensure 1st line support requests are dealt with in a timely and professional manner.
Highlight support trends (problems) to the Infrastructure Manager and CIO.

Personal Qualities

A passion to start an IT support career.
Resilient and able to cope with conflicting demands and work under pressure.
A willingness to help others.
A desire to see tasks through to completion.
Pro-active and driven self-starter.

Skills

Previous experience within a customer facing role would be an advantage.
Strong attention to detail.
Proactive and methodical troubleshooting skills.
Ability to manage and prioritise tasks and time efficiently.
Ability to provide clear and concise advice.
Excellent time management and organisation skills.
Excellent written and spoken English communication skills.

The following technical skills would be an advantage but are not essential as training will be provided:

Basic knowledge of Windows 11, Adobe Creative Cloud and Microsoft Office.
Basic user administration within Active Directory and Microsoft Exchange.
Experience supporting Citrix virtual desktop environments
Experience supporting mobile devices, and AV systems
Experience within the Atlassian ecosystem including Jira Service Management

This role requires a presence in our Sydney office.

Our people come first. Our culture nurtures collective creativity, inclusion, and diversity and/or those seeking a part-time position or not meeting all the criteria are still encouraged to apply. We believe that a balanced, well-lived life is where we will find the most meaning. We are continually enhancing the BVN Experience with a suite of initiatives available to all employees:

12 weeks parental leave available for all after 12 months.

Volunteering days to allow you to give back to and participate in the community.

Purchased leave.

Cultural, social, and active groups and events.

Mentoring programs.

Amongst many more.

BVN has a Pride Network as part of our inclusive approach to creating a safe and comfortable environment where everyone can be themselves. This initiative aims to show support for a significant population of our people, as well as those who are family and friends of LGBTIQA+ people. Having a pride network at BVN is also about drawing on this group's life experiences, insights, and knowledge to improve our culture and awareness.

Quick Apply

Refine Your Search

mobile architecture jobs in parramatta, nsw

Service Desk Analyst

Software Developer

Full Stack Agentic Engineer

Backend Engineer - TikTok LIVE Revenue (Sydney)

Senior Product Designer

Deloitte Global | Penetration Tester

Staff AI Lead

Tech Lead - Hybrid

Senior React Native Developer

Senior Full Stack Developer

Principal Software Engineer - Mobile Platform

Staff Software Engineer - Mobile Workflows

Lead Software Engineer - Mobile

Domain Architect - Fixed Voice

Senior Technical Lead

Database Administrator (SQL Server)

Client Full-Stack Engineer — IM Chat Platform, Android Focus

Software Engineer / Technology Consultant

Principal Software Engineer - Mobile

Senior Solution Architect

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