In-Demand Network and telecommunications manager Jobs in Parramatta, Nsw

Manager Service Operations
Optus —Macquarie Park NSW
- Management
- Leadership
- Parental leave
23h
Principal Network Architect, Backbone Network
Firmus Technologies —Sydney NSW
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
18h
Supply Chain Analyst
Prysmian Group —Liverpool NSW
- Full-time
- Microsoft Excel
- Engineering
- ERP systems
- Parental leave
14d
Strategic Account Manager - Telco
Palo Alto Networks —Sydney NSW
- Full-time
- Sales
- Time management
Manager Solution Architecture
Digital Realty —North Sydney NSW
- Full-time
- Azure
- Computer Science
- PMP
Senior Finance Manager
Australia’s Academic and Research Network (AARNet) —Sydney NSW
- ERP systems
- Finance
- Bachelor's degree
- Annual leave
- Parental leave
National Sales Manager
Triathlon Group GmbH —Sydney NSW
- Contract
- Sales
- Engineering
- Master's degree
Quick Apply
Facility Electrician
Legends Global —Sydney NSW
- Weekend availability
- Maintenance
- Microsoft Office
- Supervising experience
ARCW Field Manager
Ventia Pty Limited —Wetherill Park NSW
- Full-time
- Communication skills
- Employee discount
16h

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network and telecommunications manager jobs near parramatta, nsw

Manager Service Operations

Optus -
Macquarie Park NSW

Apply Now

Job Details

23 hours ago

Benefits

Parental leave

Qualifications

Knowledge management
Management
ITIL
Problem management
Leadership

Full Job Description

Date: 25 Aug 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

Job Title: Manager Service Operations
Reporting to: Jess Loader
Talent Acquisition Partner: Ranya Kumar
Location: Melbourne

Optus is an Australian telecommunications company, providing over 11 million services daily to our customers across mobile, broadband, and digital solutions.

Are you prepared to guide a team toward operational excellence and deliver outstanding service to our customers? We seek an ambitious Manager Service Operations who will play a key role in ensuring our Service Centre teams provide flawless customer service and surpass expectations. This is an outstanding chance to join a dynamic, fast-paced environment where your leadership will create positive change and improve performance overall.

What You’ll Do | Your day to day will consist of:
Provide high-level operational leadership, training and development to Service Centre teams, encouraging outstanding performance.
Foster a high performance culture focused on customer satisfaction, accountability and continuous improvement
Ensure operational deliverables are met in line with customer expectations and Optus policies.
Review and improve policies and procedures to streamline processes, reduce costs, and improve client outcomes.
Coordinate resources to ensure efficient use and alignment between service teams.
Conduct performance reviews and assist in the establishment of clear development plans for team members
Handle customer concerns and complex issue resolutions effectively.
Participate in service review and operational governance forums
Work closely with the Delivery extended leadership team to align operations with strategic direction and drive continual service improvement.

What You Bring | What makes you perfect for the role?

Proven experience in operational leadership within a customer-focused environment.
Experience supporting Enterprise customers within a Managed Service Provider (MSP) or large IT services organisation.
Proven ability to drive ITIL best practices across Incident, Request, Problem and Knowledge Management processes
Strong understanding of Managed Networks Services operations supporting enterprise and government customers
Outstanding judgment and problem-solving skills in high-level operational issues.
Ability to successfully implement improvements based on performance data and customer feedback.
Strong relationship-building skills with representatives of other business units.
A dedication to encouraging a culture of customer focus, innovation, and improved productivity.

The good stuff…. | What’s in it for you?

Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

network and telecommunications manager jobs in parramatta, nsw

Manager Service Operations

Principal Network Architect, Backbone Network

Supply Chain Analyst

Strategic Account Manager - Telco

Manager Solution Architecture

Senior Finance Manager

National Sales Manager

Facility Electrician

ARCW Field Manager

Other jobs to consider

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