In-Demand Electronics engineer Jobs in Brunswick, Vic

Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
SCADA Engineer
CoMade —Melbourne VIC
- Full-time
7d
CNC Machine Tool Service Engineer - Clayton, Melbourne VIC
John Hart —Clayton VIC
- Full-time
- Electrical experience
- Fuel card
External Sales Force Specialist 3
Pepperl+Fuchs Vertrieb Deutschland GmbH —Melbourne VIC
- Full-time
- Sales
- Communication skills
Senior Systems Engineer - ATM
Saab —Melbourne VIC
- Hybrid work
- Management
- Systems design
- Analysis skills
- Annual leave
- Work from home
8d
Chief Nursing Information Officer
Victorian Government —Melbourne VIC
- $185,739 a year
- Full-time
- Nursing
- Patient monitoring
- Master's degree
- Employee assistance program
- Gym membership
14d
Senior Sales Engineer
Thales —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Communication skills
- Parental leave
ICT Team Leader
AECOM —Melbourne VIC
- Full-time
- Hybrid work
- AutoCAD
- Bachelor's degree
- Construction experience
- Health insurance
- Parental leave
Electrical Engineer - Building Services
WSP —Melbourne VIC
- Electrical experience
- Bachelor's degree
- Communication skills
- Employee stock purchase plan
VIC Senior Commissioning Engineer
Pro AV Solutions —Clayton VIC
- Full-time
- Employee assistance program
Quick Apply
Principal Electrical Engineer
Mott MacDonald —Docklands VIC
- Full-time
- Engineering
- Bachelor's degree
- Agile
Security Adviser
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
1d
Field Service Technician
Kalmar —Melbourne VIC
- Weekend availability
- Management
- Schematics
- Customer service
- Parental leave
- Employee assistance program
4d
Refrigeration Technician
CSL Behring —Broadmeadows VIC
- Full-time
- Maintenance
- HVAC
Marketing Manager (ANZ)
Reolink —Melbourne VIC
- Sales
- Marketing
- Bachelor's degree
Quick Apply
Senior Security Consultant
Aurecon Group —Melbourne VIC
- Full-time
- AI
- Communication skills
5d

Discover related jobs

Based on your search for electronics engineer jobs.

Senior Embedded Software Engineer
Coolon —Hallam VIC
Comfortable using modern collaboration tools (Git, Jira, or equivalent task and version control systems). Bachelor’s degree (or higher) in Computer Engineering,…
Engineering professionals nec
Deacam Engineering Pty Ltd —Kilsyth VIC
At least one year of work experience in the occupation, or closely related occupation. Prepare and modify engineering drawings, schematics, technical…
$80,000 a year
Quick Apply
6d

I want to receive the latest job alert for electronics engineer in brunswick, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

electronics engineer jobs near brunswick, vic

Senior Sales Engineer jobs in Melbourne VIC

Field Service Technician jobs in Melbourne VIC

Scada Engineer jobs in Melbourne VIC

Electrical Engineer jobs in Melbourne VIC

Associate Director jobs in Melbourne VIC

Chief Information Officer jobs in Melbourne VIC

Security Officer jobs in Melbourne VIC

Senior Security Consultant jobs in Melbourne VIC

Automotive Service Advisor jobs in Melbourne Vic

Macpac Retail Team Member jobs in Launceston Tas

Service Desk Team Leader jobs in Clayton Vic

Service Desk Team Leader jobs in Perth Wa

Food Service Supervisor jobs in Mill Park Vic

Graduate Electrical Engineer jobs in Brisbane Qld

Sales Associate Real Estate jobs in Sydney Nsw

Software Engineer jobs in Perth Wa

Graduate Engineer jobs in Melbourne Vic

Commissioning Engineer jobs in Queensland

Commissioning Engineer jobs in Perth Wa

Aircraft Maintenance Engineer, Apprenticeship jobs in Melbourne Vic

Customer Service Desk Lead (Technical)

Semtech -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

CRM software
Incident management
Salesforce
CCNA
Engineering
IT service management
Technical support

Full Job Description

Job Location: Melbourne (must be living in Melbourne or relocate to Melbourne within 2 weeks) Work from office as per company policy. Currently 4 days .

Job Summary:

This role is responsible for managing and delivering technical support for M2M devices and airtime services (mobile and satellite) across a large, diverse customer base. The role is hands-on – personally troubleshooting and resolving complex issues while guiding and developing a small team of L2 support engineers. The role works closely with the Sales, Accounts, and mobile network provider teams to ensure prompt and effective issue resolution for customers.

Responsibilities:

Own the end-to-end incident management lifecycle at a L2/L3 layer – define, document, and continuously improve processes; drive team adherence through training, audits, and corrective action.

Review and triage incoming customer tickets daily; assign issues to team members based on skill level, while personally managing complex or high-impact issues through to resolution; maintain clear and timely communication with customers throughout the issue lifecycle, collaborating with Sales and Accounts teams to ensure consistent communication and a coordinated response.

Manage escalations to M2M device vendors and airtime service providers; hold third parties accountable to agreed resolution timeframes and maintain productive working relationships to support fast customer outcomes.

Manage day-to-day team operations including workload distribution, rostering, and performance coaching; act as the first escalation point for team members and support them in resolving issues assigned to them.

Engage proactively with airtime service providers on new services/platforms/products or changes to existing ones; lead the planning, testing, and execution of onboarding activities to ensure seamless transitions with minimal customer impact.

Produce and present regular performance reports to stakeholders; drive process compliance and lead audits and assessments.

Minimum Qualifications:

An engineering degree in Electronics, Telecommunications or Computer Networks or a related field.
Minimum eight (8) years of experience in a technical support role (L2 or L3), including at least five (5) years supporting mobile airtime services, IP networks, and M2M devices, and at least three (3) years leading a technical support team.

Experience as a power user of Cisco Jasper or equivalent M2M connectivity management platform, and CRM systems (ZOHO or Salesforce preferred).
Strong stakeholder management skills with the ability to navigate complex, multi-party incidents effectively.
Proven ability to lead and guide a small team of technical support engineers.

Desired Qualifications

ITSM ticketing platform experience, preferably ZOHO Desk.
Experience with Satellite network services like IRIDIUM, Viasat etc.
Cisco CCNA or equivalent IP networking certification.
Experience with Palo Alto firewalls or equivalent next-generation firewall platforms.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

#LI-hybrid

Apply Now

Refine Your Search

electronics engineer jobs in brunswick, vic

Customer Service Desk Lead (Technical)

SCADA Engineer

CNC Machine Tool Service Engineer - Clayton, Melbourne VIC

External Sales Force Specialist 3

Senior Systems Engineer - ATM

Chief Nursing Information Officer

Senior Sales Engineer

ICT Team Leader

Electrical Engineer - Building Services

VIC Senior Commissioning Engineer

Principal Electrical Engineer

Security Adviser

Field Service Technician

Refrigeration Technician

Marketing Manager (ANZ)

Senior Security Consultant

Discover related jobs

I want to receive the latest job alert for electronics engineer in brunswick, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected