In-Demand Site reliability engineer, tech infra usds Jobs in Parramatta, Nsw

Senior Manager - Customer Support (Service Delivery)
BEUMER Group —Belrose NSW
- Urgently hiring
- Hybrid work
- Bachelor's degree
Quick Apply
Data Site Reliability Engineer, Video Platform - USDS
TikTok USDS JV —Sydney NSW
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Service Technician Mechanical Engineer
Stenmar Group —Kings Park NSW
- $85,000 - $100,000 a year
- Overtime
- Schematics
- In-person
- Associate degree
Full Stack Engineer - Hybrid
Sitemate —Sydney NSW
- $115,000 - $160,000 a year
- Full-time
- Hybrid work
- AWS
- University
- AI
- Annual leave
- Work from home
1d
Systems Engineer
Optus —Sydney NSW
- Software development
- Communication skills
- SDLC
- Parental leave
Principal BESS Engineer, Procurement & Performance | Energy
AECOM —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
Senior Site Reliability Engineer
Blinq —Sydney NSW
- On call
- Hybrid work
- DevOps
- AI
- Annual leave
Critical Infrastructure Controls Field Engineer, Field Engineering
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- AWS
- Bachelor's degree
- Construction experience
Software Engineer
ResMed —Sydney NSW
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Free parking
DCS/BMS Service Engineer
AirTrunk —Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Platform Engineer
ResMed —Sydney NSW
- Weekend availability
- Computer science
- Computer Science
- Master's degree
Site Reliability Engineer (SRE/ DevOps) - Engineering Productivity - Sydney
Arista Networks —Sydney NSW
- Full-time
- Hybrid work
- Computer science
- Management
- Computer Science
Quick Apply
Systems Engineer - Windows , Region Services
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Administrative experience
- AWS
- AI
Site Reliability Engineer - Liquidity Platform
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Software troubleshooting
- DevOps
- SQL
- Annual leave
- Work from home
1d
Cloud Engineer
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- DevOps
- AWS
- Analysis skills
- Annual leave
- Work from home
Director of Engineering | Site Reliability Engineering
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Management
- Systems design
- Master's degree
- Annual leave
- Work from home
5d
Engineer Class 3
Serco Plc —Elizabeth Bay NSW
- Full-time
- Microsoft Office
- First Aid Certification
Building Service Engineer
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Engineering
- AI
- Leadership
- Health insurance
- Parental leave
Quick Apply
Field Service Engineer - Rotating Equipment
GE Vernova —Sydney NSW
- Full-time
- Remote
- Management
- Maintenance
- Analysis skills
Field Service Technician - NSW
Eaton —Mascot NSW
- Overtime
- Electrical experience

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Senior Manager - Customer Support (Service Delivery)

BEUMER Group -
Belrose NSW

Quick Apply

Job Details

Full-time

Qualifications

ITIL Certification
Mechanical Engineering
Logistics
Bachelor's degree
Materials handling
Lean Six Sigma Certification

Full Job Description

Company Description

Conveying, loading, palletising, packing, sorting and distributing - BEUMER Group develops and produces technically leading intralogistics systems for the global market. Our employees are characterised by excellent know-how and a strong will to consistently develop themselves further. We do our utmost to promote this claim: within the framework of a family-like cooperation characterised by high mutual esteem and a culture of trust that creates stability and security. Our common goal: to implement outstanding and innovative projects worldwide.

Job Description

At BEUMER Group, we deliver innovative automated systems that keep airports, logistics operations, and critical supply chains moving. We are seeking an experienced and technically capable leader to join our Customer Support team as Senior Manager – Customer Support (Service Delivery).

This is a key leadership role responsible for the delivery of technical customer support services across Australia and New Zealand, leading engineering and service delivery teams to ensure exceptional operational performance, customer satisfaction, and long-term system reliability. The role combines technical leadership, operational excellence, and strategic stakeholder management across airport and logistics environments.

As the Senior Manager – Customer Support (Service Delivery), you will lead a diverse team of field service, resident site, mechanical, and commissioning engineers, ensuring the successful delivery of maintenance, troubleshooting, system optimisation, and lifecycle support activities.

You will work at the intersection of engineering, operations, and customer support, driving service excellence while developing strong customer relationships and continuously improving performance across the ANZ region

Key Responsibilities

Lead and develop technical service delivery teams across Australia and New Zealand.
Oversee maintenance, fault diagnosis, troubleshooting, and performance of installed systems.
Ensure service delivery meets contractual obligations, service level agreements (SLAs), and uptime targets.
Act as the escalation point for complex technical and operational issues.
Monitor and improve service performance metrics, operational KPIs, and system reliability.
Drive continuous improvement initiatives to enhance service quality, efficiency, and customer outcomes.
Support upgrades, retrofits, and optimisation programs throughout the system lifecycle.
Partner with engineering, project, supply chain, sales, and customer stakeholders to deliver integrated outcomes.
Lead, coach, and develop technical leaders and specialists across the Customer Support function.
Support resource planning, financial performance, and operational efficiency initiatives.
Ensure compliance with all safety, quality, and company standards.

Qualifications

About You

You are a proven technical services leader who combines strong engineering knowledge with the ability to build high-performing teams and strong customer relationships.

Qualifications & Experience

Bachelor's degree in Engineering (Mechanical, Electrical, Mechatronics or similar preferred).
5–10 years' experience in technical service delivery, field service, engineering operations, or similar environments.
Demonstrated experience leading engineering or technical teams.
Experience within industrial automation, logistics, material handling, airport systems, or related industries is highly desirable.
Strong understanding of service delivery, maintenance, reliability, and operational performance management.
Experience managing customer-facing operations and complex stakeholder environments.
Project management, ITIL, Lean, Six Sigma, or similar certifications are advantageous

Key Capabilities

Service Delivery Management
Technical Leadership
Field Service Operations
Maintenance & Reliability Management
Customer Relationship & Stakeholder Management
Performance & KPI Management
Continuous Improvement
Financial & Commercial Acumen
Strategic Problem Solving
Change Leadership

Additional Information

Why Join BEUMER?

At BEUMER Group, we design and deliver innovative engineering and automation solutions that support some of the world’s most critical infrastructure. Our teams are driven by collaboration, integrity, and a strong commitment to customer outcomes.

What we offer:

A leadership opportunity within a global organisation with a strong presence across Australia and New Zealand
The ability to influence service delivery outcomes for some of the region's most complex airport and logistics automation systems
Responsibility for leading and developing high-performing engineering and technical teams across multiple locations
Exposure to local, regional, and international stakeholders across operations, engineering, projects, and customer support
The opportunity to drive continuous improvement, operational excellence, and customer success in a critical service environment
A collaborative and values-driven culture that prioritises safety, innovation, accountability, and teamwork
Long-term career development opportunities within a global engineering and technology business

If you're an experienced service delivery or engineering leader looking to make a meaningful impact in a technically complex and customer-focused environment, we'd love to hear from you.

Immediate Start Available

If you're ready to take the next step in your leadership career, we encourage you to apply today.

Quick Apply

Refine Your Search

site reliability engineer, tech infra usds jobs in parramatta, nsw

Senior Manager - Customer Support (Service Delivery)

Data Site Reliability Engineer, Video Platform - USDS

Service Technician Mechanical Engineer

Full Stack Engineer - Hybrid

Systems Engineer

Principal BESS Engineer, Procurement & Performance | Energy

Senior Site Reliability Engineer

Critical Infrastructure Controls Field Engineer, Field Engineering

Software Engineer

DCS/BMS Service Engineer

Platform Engineer

Site Reliability Engineer (SRE/ DevOps) - Engineering Productivity - Sydney

Systems Engineer - Windows , Region Services

Site Reliability Engineer - Liquidity Platform

Cloud Engineer

Director of Engineering | Site Reliability Engineering

Engineer Class 3

Building Service Engineer

Field Service Engineer - Rotating Equipment

Field Service Technician - NSW

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