In-Demand Customer support representative Jobs in Underwood, Qld

Information & Support Services Officer (V26/10106)
Blue Mountains City Council —Springwood QLD
- SharePoint
- Communication skills
5d
Retail Merchandiser - Beenleigh - QLD
CROSSMARK Australia —Beenleigh QLD
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
5d
Sales Representative
Carsy Motors —Rocklea QLD
- $52,880.00 - $126,564.03 a year
- Part-time
- Sales
- Customer service
- In-person
Quick Apply
Sales Representative
Burson —Slacks Creek QLD
- Full-time
- Sales
- Recruiting
- Communication skills
- Parental leave
Quick Apply
Freight Forwarding - Customer Service Representative - BNE new
People Group —Eagle Farm QLD
- $80,000 - $85,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick Apply
7h
Sales Development Representative
Inductive Automation —Fortitude Valley QLD
- Up to $80,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick Apply
2d
Sales Representative/Territory Manager
Crown Equipment —Larapinta QLD
- Full-time
- Sales
- Communication skills
- Time management
- Health insurance
- Employee assistance program
Quick Apply
Sales Representative
Sandhills Global, Inc. —Brisbane QLD
- $100,000 - $150,000 a year
- Full-time
- Sales
- Customer service
- Computer skills
- Employee assistance program
Quick Apply
Inside Sales/Customer Service Representative
EMS-Tech Inc —Milton QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick Apply
Senior Sales Representative - Food Service
Top Cut Foods Pty Ltd —Ormeau QLD
- $80,000 - $100,000 a year
- Full-time
- Sales
- Customer service
- Food service experience
Quick Apply
7d
Seasonal Retail Consultant | Aesop Carindale & Mt Gravatt | Casual
l'Oréal —Camp Hill QLD
- Weekend availability
- Customer service
- Employee discount
Quick Apply
Seasonal Retail Consultant | Aesop Indooroopilly | Casual
l'Oréal —Chelmer QLD
- Weekend availability
- Customer service
- Employee discount
Quick Apply
Rental Operations Agents / Customer Service Representative (Fulltime)
Avis Budget Group —Eagle Farm QLD
- Weekend availability
- Hospitality
- Customer service
- Employee assistance program
- Employee discount
Quick Apply
8h
Casual Courier (Pathology)
IDEXX —East Brisbane QLD
- Part-time
- Customer service
- Clinic
2d
Seasonal Retail Consultant | Aesop Brisbane City | Casual
l'Oréal —Brisbane QLD
- Weekend availability
- Customer service
- Employee discount
Quick Apply
Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ
Amazon Web Services Australia Pty Ltd —Brisbane QLD
- Full-time
- AWS
- Bachelor's degree
- No degree
Associate Sales Representative - Gold Coast
Arthrex —Brisbane QLD
- Communication skills
- Time management
Internal Sales
REXEL —Darra QLD
- Overtime
- Customer service
- Electrical experience
- Communication skills
- Parental leave
Quick Apply
Administration Officer -Theatres
Brisbane Private Hospital —Brisbane QLD
- $31.36 - $32.21 an hour
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Employee assistance program
7d
Commercial Support Administrator
Air Liquide —Wacol QLD
- Full-time
- Management
- Customer service
- Organisational skills
- Health insurance
- Parental leave

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Information & Support Services Officer (V26/10106)

Blue Mountains City Council -
Springwood QLD

Apply Now

Job Details

5 days ago

Qualifications

SharePoint
Content management
Diploma
Communication skills
Integrated library system

Full Job Description

Position Number: P00790

Directorate & Branch: Community and Economy Services

Service: Library & Information

Location: Library Headquarters, Springwood

Date Created/Updated August 2026

Position Classification: Band 6

POSITION PURPOSE / OBJECTIVE

To undertake operational administration of various library information and support services

and systems, including the Library Management System, the online staff procedure manual,
and the Library’s website.

To undertake cataloguing of Library materials.

To gather, check and collate Library statistics for reporting.

RELATIONSHIPS

Reports to: Coordinator Information & Support

Reports to Position Number P00247

Staff Responsibility: Nil

Key Internal Relationships: Library Coordinators, Information & Support Services
Librarian, Information & Support Services Assistant,
Local Studies Librarian, Library Administration
Officer, Library Staff, Business & Information
Systems Staff.

Key External Relationships: Library members; Community organisations;
Suppliers and vendors;

KEY RESPONSIBILITIES

Undertake the day-to-day operation and administration of the Library Management System

and integrated technologies.

Manage and develop the library website and online catalogue in consultation with the

Program Leader and Library Coordinators.

Catalogue library materials to agreed library standards.

Page 2

Manage the production of library reporting statistics, and other specialised reports as

required, for Library and Council management and staff.

Coordinate and maintain the online Library Procedure Manual and Intranet (SharePoint).

Maintain communications with Council’s Business & Information Systems staff to achieve

optimum use of Council and Library technology.

Maintain an awareness of current developments and trends in relation to cataloguing

practice and library systems technology.

Provide training to new staff and ongoing training to current staff in the use of the Library’s

systems and procedures, in conjunction with the Information and Support Services Librarian.

Undertake circulation shifts, including technology help, as required.

Contribute to an effective social media presence for the Blue Mountains Library.

Contribute to Council’s sustainability goals

Guiding Principles

We act as one organisation responding to the changing needs of our community while

protecting and enhancing our World Heritage environment.

We are strategy led, driven by our Community Strategic Plan with clear priorities and focus.

We are service focused we continuously improve service provision and provide excellent

customer service.

We collaborate and work together to achieve our outcomes.

We ensure safety and well-being is at the centre of our organisation, operations and culture

for our employees, our community and our environment.

We are a socially, environmentally and financially sustainable organisation, living within our

means, ensuring best value resource allocation.

These Guidelines complement the Council’s adopted Values of: Work Together; Work Safe
Home safe; Service Excellence; Value for Money; Trust and Respect; and, Supporting
Community

Workplace Health & Safety

Ensure compliance with WHS obligations and responsibilities as outlined in Councils policies
and procedures and under the relevant WHS legislation. These include but are not limited to
identifying potentially unsafe situations or work practices and notifying your Supervisor or
Manager (or the Health, Safety Manager/Area Safety Representative); never performing a task
that you believe is dangerous or for which you do not have the experience, or have not received
appropriate instructions and training or where the correct equipment to carry out the task safely
is not available; always work in a safe manner and in accordance with safety instructions, where
applicable; use the work equipment supplied for the job, in accordance with the manufacturer's
instructions), and any personal protective equipment, which the Council deems necessary and
has provided; be safety aware and report any actions to your line manager which will assist the
Council to meet its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition, you are required at
all times to comply with Councils Asbestos Management Plan and Policy.

Page 3

COMMUNICATION

The position holder will be required to communicate with members of the community of all ages
and backgrounds, Council staff at varying levels, as well as suppliers and vendors, and deliver
training - one to one and in groups.

JUDGEMENT & PROBLEM SOLVING

The position holder will recognise problems / issues as they arise and resolve them in the

most appropriate manner.

They will make recommendations and provide solutions / options to problems based on

research, consultation, analysis and in line with existing policies and procedures.

They will identify ways of making information and support services operate more efficiently.

They will deal with complaints from customers and identify and respond to customer needs,

referring to supervisor when necessary.

AUTHORITY

The position holder will be required to make decisions as they arise and resolve them in the

most appropriate manner. They will do so within existing policies and procedures.

The position holder operates independently on occasion within set parameters, and in

accordance with Council’s Code of Conduct. If need be, refer matters to Information &
Support Services Coordinator.

SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES

ESSENTIAL
1. Diploma in Library and Information Services or equivalent. Eligible for Library Technician

membership of the Australian Library and Information Association (ALIA).
2. Demonstrated knowledge of and experience with information management systems and

computer applications, including technology troubleshooting, and generating system reports.
3. Demonstrated knowledge and experience in metadata creation.
4. Demonstrated ability to work collaboratively as part of a team or independently, with initiative,

flexibility, and enthusiasm.
5. Demonstrated ability to deal effectively and courteously with members of the public with a

proven commitment to customer service.
6. Excellent written and verbal communication skills and interpersonal skills, including

experience in providing training and effective consultation with stakeholders.
7. Proven ability to identify priorities, meet deadlines, and work quickly and accurately under

pressure, with proven ability to analyse and resolve problems.
8. An understanding of Continuous Improvement principles and the ability to be flexible and

responsive to change.

REQUIRED QUALIFICATIONS:
Diploma in Library and Information Services or equivalent. Eligible for Library Technician
membership of the Australian Library and Information Association (ALIA).

DESIRABLE
1. Public Library experience.
2. Experience in website content management.
3. Experience in delivering training.

Page 4

4. Experience in cataloguing library materials.
5. Knowledge of the Blue Mountains community, the functions of local government and the role

of the public library.

The position holder may be required to work at any Branch of the Blue Mountains Library
Service.

Page 5

Apply Now

Refine Your Search

customer support representative jobs in underwood, qld

Information & Support Services Officer (V26/10106)

Retail Merchandiser - Beenleigh - QLD

Sales Representative

Sales Representative

Freight Forwarding - Customer Service Representative - BNE new

Sales Development Representative

Sales Representative/Territory Manager

Sales Representative

Inside Sales/Customer Service Representative

Senior Sales Representative - Food Service

Seasonal Retail Consultant | Aesop Carindale & Mt Gravatt | Casual

Seasonal Retail Consultant | Aesop Indooroopilly | Casual

Rental Operations Agents / Customer Service Representative (Fulltime)

Casual Courier (Pathology)

Seasonal Retail Consultant | Aesop Brisbane City | Casual

Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ

Associate Sales Representative - Gold Coast

Internal Sales

Administration Officer -Theatres

Commercial Support Administrator

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