In-Demand Response officer Jobs in Parramatta, Nsw

Policy Support Officer
icare —Parramatta NSW
- From $87,199 a year
- Temporary
- Hybrid work
- Customer service
- Office
- Administrative experience
- Employee assistance program
- Gym membership
5d
Clinical Support Officer (Admin Officer Lvl 3) - Bankstown-Lidcombe Hospital - Temp FT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $1,416.58 - $1,460.72 a week
- Full-time
- Customer service
- Administrative experience
- Patient care
- Annual leave
- Parental leave
3d
Security Officer RSL Clubs
Invictus Group Pty Ltd —Sydney NSW
- From $32 an hour
- Part-time
- Customer service
- English
- First Aid Certification
Quick Apply
7d
Inpatient Administration Officer (Admin Off Lvl 2) - Casual Pool
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $34.93 - $36.09 an hour
- Part-time
- Casual pool
- Customer service
- Microsoft Office
- Annual leave
- Parental leave
4h
GAZ - APS 4 - Deputy Associate to Judge Kaur-Bains - Judicial Support
Federal Court of Australia —Sydney NSW
- $79,125 - $86,246 a year
- Full-time
- Microsoft Office
- Organisational skills
- AI
1d
Global Director of Strategic Communications
Our Common Home —Sydney NSW
- Full-time
- Remote
- AI
- Health insurance
Senior Program Coordinator - Medical Portfolio
Health Education and Training Institute —Sydney NSW
- $137,525 - $156,231 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
10d
Security Officer (Corporate)
Fortitude protective services —Sydney NSW
- $28 - $30 an hour
- Weekend availability
- Writing skills
- First Aid Certification
- In-person
Quick Apply
Project Manager
TAFE NSW —Sydney NSW
- $181,324 a year
- Full-time
- Business development
- No degree
6d
Project Officer
National Parks & Wildlife Service —South Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Hybrid work
- CAD
- Research
- Administrative experience
- Annual leave
Student Support Officer - Full Time - Ongoing - Chifley College Mount Druitt Campus
School Administrative and Support —Sydney NSW
- $76,661 - $112,401 a year
- Part-time
- English
- Social Work
8d
Staff Health Administration Officer (Lvl 2) - SWSLHD - Perm FT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $69,272.27 - $71,570.21 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Annual leave
- Parental leave
6d
Private Patient Officer (Administration Officer Lvl 5) - Liverpool Hospital - Perm PT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $41.52 - $42.46 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Parental leave
3d
Student Support Officer - Full Time - Ongoing - Plumpton House School
School Administrative and Support —Sydney NSW
- $76,661 - $112,401 a year
- Part-time
- Social Work
12d
Senior Policy Officer
NSW Department of Communities and Justice —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- Employee assistance program
5d
Production Officer
Holcim —Lidcombe NSW
- Overtime
- Communication skills
Quick Apply
5d
Senior Implementation Officer (Identified))
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Customer service
3d
Student Support Officer - Full Time - Ongoing - Killarney Heights High School
School Administrative and Support —Sydney NSW
- $76,661 - $112,401 a year
- Part-time
- Social Work
5d
Security Officer
Millennium —Chatswood NSW
- Part-time
- CPR Certification
- First Aid Certification
Logistics Team Leader
Holcim —Bella Vista NSW
- Full-time
- Google Suite
- Management
- Office
Quick Apply

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Policy Support Officer

icare -
Parramatta NSW

Apply Now

Job Details

Temporary | Contract
From $87,199 a year
5 days ago

Benefits

Employee assistance program
Gym membership

Qualifications

Customer service
Administrative experience
Financial services

Full Job Description

icare

Reference number

498911

Occupation

Workers Compensation

Work type

Contract / Temporary

Location

Parramatta

Salary Information

Closing date

26 August 2026 at 11:55pm

Summary: Deliver workers compensation underwriting solutions & partner with the workers compensation underwriting front line teams to enhance the customer experience

Location: Parramatta NSW

15 months FTC Opportunity as a Policy Support Officer with icare
Hybrid working environment, office in Parramatta NSW
Offering starting salary of $87,199

About the Role

Deliver workers compensation – underwriting solutions across a broad portfolio of workflow activities and partnering with the workers compensation – underwriting front line teams to enhance the customer experience and to build and develop the customer centric reputation of icare consistent with our values and principles.

Benefits

A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
Comprehensive learning and development support aligned to icare’s Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Policy Support Officer you will:

Receive, respond and resolve enquiries and address a range of other matters raised by customers to support the provision of a high standard of customer service.
Support the review of customer centric principles to ensure alignment and compliance with the business plan.
Respond to issues associated with emerging trends to ensure that any areas of concern in customer centricity are effectively addressed.
Receive, respond and resolve referrals which may come from a broad range of sources including: from within icare and from external sources.
Draft responses on a range of customer response matters to protect and enhance the reputation of icare and to provide outstanding experiences for icare’s customers.
Advocate for the customer to ensure their concerns and complaints are responded to and addressed.
Participate in customer experience programs that contribute to the delivery of improved outcomes for our customers.
Partner with other icare service lines to support the achievement of business objectives.

Identify and report on trends and opportunities to improve customer experience and to enhance the service that icare deliver.

Skills & Experience

Experience in workers’ compensation and customer service, preferably in the financial services or insurance industry.
Experience within an administration capacity or back-of-house business support function.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

For more information about icare visit our website
icare operates a direct sourcing model so no agency introductions will be accepted

We are a Circle Back Initiative Employer – we commit to respond to every applicant
A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

Apply Now

Refine Your Search

response officer jobs in parramatta, nsw

Policy Support Officer

Clinical Support Officer (Admin Officer Lvl 3) - Bankstown-Lidcombe Hospital - Temp FT

Security Officer RSL Clubs

Inpatient Administration Officer (Admin Off Lvl 2) - Casual Pool

GAZ - APS 4 - Deputy Associate to Judge Kaur-Bains - Judicial Support

Global Director of Strategic Communications

Senior Program Coordinator - Medical Portfolio

Security Officer (Corporate)

Project Manager

Project Officer

Student Support Officer - Full Time - Ongoing - Chifley College Mount Druitt Campus

Staff Health Administration Officer (Lvl 2) - SWSLHD - Perm FT

Private Patient Officer (Administration Officer Lvl 5) - Liverpool Hospital - Perm PT

Student Support Officer - Full Time - Ongoing - Plumpton House School

Senior Policy Officer

Production Officer

Senior Implementation Officer (Identified))

Student Support Officer - Full Time - Ongoing - Killarney Heights High School

Security Officer

Logistics Team Leader

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