In-Demand Technical support (bms & controls) | brisbane Jobs in Brisbane, Qld

IT Support Transformation Lead
Queensland Government —Brisbane QLD
- Temporary
- Management
- Customer service
- Analysis skills
1d
IT Support Officer - Contract
Centorrino Technologies —Brisbane QLD
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
12d
EUC / Desktop Support Engineer - Toowoomba QLD, Australia
ADVANCE GLOBAL IT SUPPORT —Brisbane QLD
- $5,800 - $6,200 a month
- Full-time
- In-person
- Communication skills
Quick Apply
14h
Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Brisbane QLD
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
System Administrator
Charlton Brown PTY LTD —Brisbane QLD
- $95,000 - $100,000 a year
- Full-time
- Azure
- Management
- Computer Science
Quick Apply
7d
Systems Administrator
Boeing —Brisbane QLD
- Hybrid work
- Management
- Administrative experience
- Education
- Tuition reimbursement
- Annual leave
6d
Senior IT Service Support
Built Holdings —Brisbane QLD
- Full-time
- Communication skills
6d
Senior IT Systems Administrator
ROHDE & SCHWARZ GmbH & Co. KG —Brisbane Airport QLD
- Computer Science
- Customer service
- Administrative experience
IT Systems Administrator
Metrea Management LLC —Brisbane QLD
- Azure
- Customer service
- Health insurance
- Annual leave
5d
IT Field Technician
ITECHNOLOGY AUSTRALIA —Brisbane QLD
- Up to $33.50 an hour
- Full-time
- Software troubleshooting
- In-person
Quick Apply
13d
IT Support Engineer
Sentrian —Brisbane QLD
- Full-time
IT Systems Administrator
Andonis Cafe & Bar —Yeerongpilly QLD
- $54,000 - $75,000 a year
- Part-time
- In-person
- Café
Quick Apply
Systems Administrator
Accenture —Brisbane QLD
- Full-time
- Azure
- Management
- DevOps
ATS Service Desk Team Lead - APAC
Applied Medical —Geebung QLD
- Full-time
- Management
- Software troubleshooting
- Research
- Employee assistance program
ICT Service Desk Specialist
Goodstart Early Learning —Murarrie QLD
- Full-time
- Organisational skills
- Communication skills
- Gym membership
ICT Infrastructure Engineer
Goodstart Early Learning —Murarrie QLD
- Full-time
- Azure
- Management
- Scripting
- Gym membership
Systems Administrator
Redpath Mining —Eagle Farm QLD
- Full-time
- Life insurance
Senior ICT & Security Engineer
Stantec —Brisbane QLD
- Part-time
- Microsoft Access
- Communication skills
- Work from home
- Employee assistance program

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IT Support Transformation Lead

Queensland Government -
Brisbane QLD

Apply Now

Job Details

Temporary
1 day ago

Qualifications

Management
Customer service
Analysis skills
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full Job Description

Do you have a passion for creating a legacy of a high performing Service Desk that continues to deliver exceptional customer service for years to come? Are you an experienced leader who can implement systems and processes to drive operational excellence, builds high-performing teams, and leads meaningful change?

Queensland Parliamentary Service is seeking a highly experienced and seasoned IT Support Transformation Lead to lead the transformation of our Service Desk and IT support capabilities. This role offers a unique opportunity to redesign service delivery models, implement contemporary and repeatable service management practices, enhance customer experiences, and build a modern, data-driven support function. The end goal will be a highly responsive, well organised and committed Service Desk who is focused on delivering exceptional service to Members of the Queensland Parliament. Working across Information Services, you will play a critical role in shaping the future of IT support services within a dynamic parliamentary environment.

Key Objectives

Lead the transformation of Service Desk operations and service delivery capabilities by establishing effective systems and processes.
Improve service responsiveness that deliver quality outcomes.
Build contemporary service management, reporting, and workforce capability frameworks.

Your Role

Develop and deliver a Service Desk transformation roadmap aligned with organisational priorities.
Review and redesign Service Desk operating models, processes, workflows, and governance arrangements.
Implement ITIL-aligned service management practices and continuous improvement initiatives.
Lead daily Service Desk operations and strengthen collaboration across IT technical teams.
Monitor service performance, manage operational KPIs, and implement corrective actions where required.
Design and implement a contemporary contact centre capability, including call routing, workforce management, and customer contact standards.
Improve first-contact resolution, service levels, and customer satisfaction outcomes.
Optimise ITSM processes, including service categorisation, ticket classification, and data quality.
Develop meaningful reporting, dashboards, and trend analysis to support operational and strategic decision-making.
Establish onboarding programs, capability frameworks, career pathways, and coaching initiatives for team members.
Foster a culture of accountability, ownership, continuous improvement, and service excellence.

What We're Looking For

Demonstrated experience leading Service Desk transformation initiatives that delivered measurable improvements in service performance, customer satisfaction, and operational efficiency.
Proven ability to design and implement ITIL-aligned service management practices and frameworks.
Experience optimising and improving ITSM platforms such as ServiceNow or similar solutions.
Strong leadership, coaching, and performance management experience in IT support environments.
Experience designing and managing service reporting frameworks, KPIs, and operational dashboards.
Strong analytical and problem-solving skills, with the ability to use data to drive decisions and improvements.
Demonstrated success leading organisational and cultural change.
Excellent stakeholder engagement, communication, and relationship management skills.
Commitment to delivering exceptional customer service and continuous improvement outcomes.

What We Offer

At Queensland Parliament you'll see democracy in action. You'll collaborate with talented colleagues across disciplines, contribute to projects that matter, and build a career you're proud of, supported by leadership, mentoring and wellbeing initiatives. Explore what sets us apart below, then discover current opportunities and how to apply.

Find out more: Careers | Queensland Parliament

How to Apply

Applicants should submit a resume and a suitability statement via the SmartJobs website. Your suitability statement (no more than two pages) should outline your suitability for the role, focusing on the experience, skills, knowledge, and abilities referenced in the Selection Criteria within the Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Apply Now

Refine Your Search

technical support (bms & controls) | brisbane jobs in brisbane, qld

IT Support Transformation Lead

IT Support Officer - Contract

IT Support Specialist

EUC / Desktop Support Engineer - Toowoomba QLD, Australia

Senior IT Support Technician

Senior System Development Engineer, Core Networking (Relocation support available)

System Administrator

Systems Administrator

Senior IT Service Support

Senior IT Systems Administrator

IT Systems Administrator

IT Field Technician

IT Support Engineer

IT Systems Administrator

Systems Administrator

ATS Service Desk Team Lead - APAC

ICT Service Desk Specialist

ICT Infrastructure Engineer

Systems Administrator

Senior ICT & Security Engineer

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