In-Demand Help desk analyst Jobs in Australia

Software Engineer | Production
GBST —Sydney NSW
- Hybrid work
- DevOps
- SQL
- AWS
- Parental leave
- Employee assistance program
Quick Apply
Dealer Central Sales Support Analyst
AGCO —Sunshine West VIC
- Customer service
- Communication skills
3d
Account Manager, Enterprise
Braze —Melbourne VIC
- Remote
- Sales
- AI
- Negotiation
- Dental insurance
- Annual leave
Quick Apply
3d
Project Financial Accountant
Accenture —Canberra ACT
- Full-time
Manager - Health & Business Transformation
Sia —Perth WA
- Full-time
- Management
Quick Apply
Senior Engineer/ Tech Lead - Cloud and Analytics platform
Macquarie Group Limited —Melbourne VIC
- Full-time
- Hybrid work
- Master's degree
- Administrative experience
- AWS
- Annual leave
- Work from home
Account Executive, Enterprise
Braze —Sydney NSW
- Hybrid work
- CRM software
- Management
- Sales
- Dental insurance
- Annual leave
Quick Apply
Parkville EMR Help Desk Analyst
The Royal Children's Hospital —Australia
- $77,426.44 - $85,597.72 a year
- Customer service
- Administrative experience
- No degree
5d
Solutions Architect, Integrations (AUS)
Sardine —Australia
- $160,000 - $210,000 a year
- Full-time
- Remote
- SQL
- Analysis skills
- Organisational skills
- Health insurance
- Dental insurance
11d
Business Analyst
TAFE NSW —Australia
- $116,219 - $125,157 a year
- Full-time
13d

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Software Engineer | Production

GBST -
Sydney NSW

Quick Apply

Job Details

Benefits

Parental leave
Employee assistance program
Insurance services

Qualifications

Spring Boot
CI/CD
Cloud infrastructure
DevOps
Microsoft SQL Server
SQL
AWS
Docker
Terrafrom
RabbitMQ
REST
Scrum
S3
JSON
Service-oriented architecture
RDS database
SDLC

Full Job Description

About us
At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellence has earned us the trust and partnership of many of the world’s leading financial services organisations. We’ve invested heavily in transforming our technology stack to bring a truly immersive and digital experience to the front and back-office.

The opportunity for U

We’re now looking for a Software Engineer to join our Australia Production Support team. Reporting into the Scrum Master, you’ll collaborate closely with internal stakeholders including the Production Support Manager, Technical Analysts, Business Analysts, and Service Desk Analysts—alongside our product development and implementation teams across Australia and the UK. Your primary goal will be to deliver high-quality technical support to our clients with confidence. You’ll manage issue triage and resolution, advise clients on technical questions, and respond confidently to enquiries.

Your typical day may include:

Delivering production support responsibilities that help us provide timely, high-quality support to GBST clients and resolve issues quickly
Leading client support for version upgrades and guiding them confidently through the UAT cycle
Performing thorough defect analysis and creating clear, detailed development tickets—including investigation notes and recommended solutions—to help the development team fix issues efficiently
Providing out-of-hours client support when required

You’ll bring:

Ideally, you’ll be degree qualified with a technical qualification. You’ll have a strong understanding of the software development lifecycle (SDLC), including design, implementation, testing, deployment, and support. You’ll also have an understanding of cloud infrastructure and how it enables secure, scalable applications (with a strong preference for AWS). You’ll bring in-depth knowledge of common AWS services such as EC2, RDS, S3, SQS, Lambda, and AWS MQ. Familiarity with containerisation technologies like Docker and Kubernetes is a strong advantage.

Your other key technical skills may include:

Knowledge of application servers such as Jboss/WebSphere
Technical experience designing systems using OOAD, SOA, Java, J2EE, Spring, React.js, Node JS, Hibernate, SOAP/REST web services using XML/JSON, Spring Security, Spring Boot, and AMQP/RabbitMQ
Experience writing SQL queries for reports and creating data correction scripts, including writing stored procedures using SQL Server
Basic knowledge of DevOps automation using CI/CD pipelines and Helm charts, including Infrastructure as Code (IAC) using Terraform
Familiarity with monitoring and logging tools such as Prometheus, Grafana, or AWS CloudWatch. • Experience working in a production support environment supporting clients
Experience debugging and troubleshooting applications, including identifying potential issues by reviewing application logs
Knowledge of FIX protocol and trading platforms.

GBST & U benefits:

2 days flexible/hybrid working arrangement

Instant savings and discounts on major retailers across the country

Employee Assistance Program (EAP)

Study Assistance Program

Additional GBST & U day off every year

Paid parental leave

Swapping public holidays with a day of significance for you

Annual Flu Vaccination

Novated car leasing

Discounted private health insurance

LinkedIn Learning

If you’re looking for a role where you can be a part of exciting innovation, we want to hear from you! Apply now or connect now if you would like to hear more about our career opportunities in the future

Quick Apply

Refine Your Search

help desk analyst jobs in australia

Software Engineer | Production

Dealer Central Sales Support Analyst

Account Manager, Enterprise

Project Financial Accountant

Manager - Health & Business Transformation

Senior Engineer/ Tech Lead - Cloud and Analytics platform

Account Executive, Enterprise

Parkville EMR Help Desk Analyst

Solutions Architect, Integrations (AUS)

Business Analyst

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