In-Demand Enterprise account Jobs in Canberra, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
5h
Principal Consultant
Macquarie Technology Group —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Presentation skills
- AI
Quick Apply
5h
Principal Account Executive , ANZ Public Sector
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Management
- Sales
- Master's degree
Manager, Consulting Services
Red Hat, Inc. —Canberra ACT
- Full-time
- Remote
- Management
- Communication skills
4d
Business Development Account Executive – Federal Government
Extreme Networks —Canberra ACT
- Full-time
- Remote
- Sales
- Business development
- AI
Quick Apply
Project Financial Accountant
Accenture —Canberra ACT
- Full-time
Principal AI Sales Specialist, Worldwide Public Sector, ANZ
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Computer Science
- Sales
- Engineering
Networking Territory Manager
Hewlett Packard Enterprise —Canberra ACT
- Full-time
- Sales
- Bachelor's degree
- No degree
Business Development Manager- ACT
NEC Corporation —Majura ACT
- Parental leave
- Employee assistance program
Regional Sales Manager - Public Sector
Okta —Canberra ACT
- Sales
- Business development
- Bachelor's degree
Chief Architect
Leidos —Canberra ACT
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Annual leave
Network Engagement Delivery Lead
Accenture —Canberra ACT
- Full-time
- Azure
- Management
- PMP
4d
Cloud & AI Platform Specialist - Azure
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Azure
- APIs
- AI
Quick Apply
5d
Software Asset Management Consultant (SAM Consultant)
Datacom —Canberra ACT
- Full-time
- Hybrid work
Quick Apply
13d
Account Director Federal Health , Healthcare Industry Team
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Business development
Leader, Sales - Federal Government
Cisco Systems —Canberra ACT
- Full-time
- Sales
- Leadership
Contract Associate Manager - NRR 4096
Accenture —Canberra ACT
- Full-time
- Education
- Bachelor's degree
Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- AWS
- Bachelor's degree
- No degree
Strategic Account Executive (FED)
Datadog —Canberra ACT
- Sales
- AI
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Sales Lead
Fujitsu —Barton ACT
- Sales
- Negotiation

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
5 hours ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

enterprise account jobs in canberra, act

ICT Customer Support Officer – Service Desk Analyst

Principal Consultant

Principal Account Executive , ANZ Public Sector

Manager, Consulting Services

Business Development Account Executive – Federal Government

Project Financial Accountant

Principal AI Sales Specialist, Worldwide Public Sector, ANZ

Networking Territory Manager

Business Development Manager- ACT

Regional Sales Manager - Public Sector

Chief Architect

Network Engagement Delivery Lead

Cloud & AI Platform Specialist - Azure

Software Asset Management Consultant (SAM Consultant)

Account Director Federal Health , Healthcare Industry Team

Leader, Sales - Federal Government

Contract Associate Manager - NRR 4096

Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ

Strategic Account Executive (FED)

Senior Sales Lead

I want to receive the latest job alert for enterprise account in canberra, act

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