In-Demand Ux/ui designer Jobs in Sydney, Nsw

Service Designer, Scams
AFCA —Sydney NSW
- Contract
- Hybrid work
- Agile
- AI
- Communication skills
Quick Apply
9d
Senior Industrial Designer
Capgemini Sogeti —Glebe NSW
- Hybrid work
- CAD
- Bachelor's degree
- Manufacturing
AEM Lead
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
- DevOps
Quick Apply
Digital Architect
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick Apply
Digital Product Manager - Property Lifecycle
Mirvac —Sydney NSW
- Product management
- Agile
- Construction experience
Director of Product Design - Business Accounts
Airwallex —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- Research
Senior Localisation Engineer
Heidi —Sydney NSW
- Full-time
- Remote
- AWS
- Work from home
- Parental leave
UI Developer
Duxxel Pty Ltd —Sydney NSW
- From $120,000 a year
- Contract
- Hybrid work
- CRM software
- Azure
- Management
Quick Apply
11d
Service Designer 12-month contract
Zurich Insurance —North Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Parental leave
2d
Design Director
Hustle —Sydney NSW
- $130,000 - $160,000 a year
- Hybrid work
- Management
- Presentation skills
- AI
- Work from home
11d
Digital Designer, Motion & Web
Koala —Alexandria NSW
- Hybrid work
- AI
- Annual leave
- Parental leave
Quick Apply
2d
Senior Product Designer
Squiz —Sydney NSW
- Full-time
- Hybrid work
- AI
Quick Apply
5d
Product Design Manager
Sitemate —Sydney NSW
- $60,000 - $150,000 a year
- Full-time
- Hybrid work
- Management
- AI
- Communication skills
- Annual leave
- Work from home
6d
Business Analyst
Mirvac —Sydney NSW
- Management
6d
Senior React Native Developer
Trideca —Sydney NSW
- Full-time
- DevOps
- SQL
- APIs
Quick Apply
11d
Group Product Manager, Information and Infrastructure Protection
Google —Sydney NSW
- Full-time
- Master's degree
- Bachelor's degree
- Machine learning
11d
Head of Product
Motion Asia Pacific Pty Ltd —Chullora NSW
- Full-time
- Hybrid work
- Product management
- Communication skills
Quick Apply
12d

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ux/ui designer jobs near sydney, nsw

Service Designer, Scams

AFCA -
Sydney NSW

Quick Apply

Job Details

Contract
9 days ago

Qualifications

UI design
Wireframing
UX
Agile
AI
Communication skills

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Design and improve end-to-end customer journeys related to scams — including prevention, reporting and resolution — to ensure AFCA's services are accessible, inclusive and responsive to the needs of scam-affected consumers and small businesses. This role focuses on how experiences work across channels, processes and teams, ensuring customers can engage with AFCA in the way that works best for them, particularly at moments of heightened vulnerability or urgency.

The role combines service design with UX/UI design capability, contributing to the visual and interaction design of digital touchpoints where needed, alongside the broader end-to-end journey work. It works closely with Product Design and relevant Customer Experience and Scams stakeholders to deliver coordinated improvements, bringing together service design and UX/UI to ensure experiences are designed holistically, delivered through systems and processes, and embedded sustainably across the organisation.

This role is initially a 12-month max-term contract.

Typically, in this role you will:

Map and design end-to-end customer journeys for scam-affected customers, from prevention through to reporting and resolution
Identify barriers across all channels, with particular attention to urgency, vulnerability and trust
Design practical service improvements, including digital UX/UI enhancements where relevant
Translate insights into implementable service and interface changes
Contribute to visual and interaction design for scams-related digital touchpoints
Embed support options into operational workflows
Ensure consistency across channels and touchpoints, including digital UI consistency
Partner with Product Designers and UX/UI resources to align digital and service design

Qualifications

To be successful in this role, you will need:

Strong service design and journey mapping capability
Working proficiency in UX/UI design (wireframing, prototyping, visual design) — able to contribute to digital design execution, not just strategy
Ability to connect design with operational execution
Comfort working in iterative, agile delivery models across multiple teams
Experience in complex service environments, ideally including scams, fraud or vulnerable-customer contexts
Strong facilitation and stakeholder management skills
Experience in accessible and inclusive design.
Strong communication, collaboration and stakeholder management skills.
Openness to experimenting with emerging technologies, including AI-assisted design tools and innovation in digital experience delivery.

Additional Information

Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Quick Apply

Refine Your Search

ux/ui designer jobs in sydney, nsw

Service Designer, Scams

Senior Industrial Designer

AEM Lead

Digital Architect

Digital Product Manager - Property Lifecycle

Director of Product Design - Business Accounts

Senior Localisation Engineer

UI Developer

Service Designer 12-month contract

Design Director

Digital Designer, Motion & Web

Senior Product Designer

Product Design Manager

Business Analyst

Senior React Native Developer

Group Product Manager, Information and Infrastructure Protection

Head of Product

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