In-Demand Operations manager Jobs in Wetherill Park, Nsw

Operation Control Centre Team Leader - Contact Centre
CDC NSW —Seven Hills NSW
- $90,000 - $95,000 a year
- Weekend availability
- CRM software
- Business
- Leadership
Senior IT Operations Officer
Bradfield Development Authority —Sydney Western Suburbs NSW
- $133,348 - $146,945 a year
- Full-time
- Manufacturing
- Leadership
- Communication skills
2d
Operations Strategy Lead, Global
Koala —Sydney NSW
- Hybrid work
- AI
- Annual leave
- Parental leave
Operations Supervisor , Amazon Logistics (Wed-Sat)
Amazon Commercial Services Pty Ltd —Eastern Creek NSW
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT Operations Management Specialist
Corporate Services —Sydney Western Suburbs NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- Communication skills
5d
Marketing Operations & Digital Manager - Events and Exhibitions
Expo Centric —Rydalmere NSW
- Full-time
- CRM software
- Management
- Sales
Quick Apply
Country Road Group Outlet - Operations Manager - Eastern Creek Quarter
Country Road Group —Sydney Western Suburbs NSW
- Full-time
- Budgeting
- Leadership
- Parental leave
4d
RTO Manager - Operations and Compliance
NSW Family Day Care Association —Summer Hill NSW
- Part-time
- Management
- Experience working with children
- Organisational skills
Quick Apply
4d
Gym Operations Manager
1UP Bouldering —Chullora NSW
- $60,000 a year
- Part-time
- Hospitality
- CPR Certification
- Sales
- Gym membership
Quick Apply
13d
Allied Health Practice and Operations Manager
HealthPlex —Bankstown NSW
- $80,000 - $100,000 a year
- Full-time
- Management
- Organisational skills
- Budgeting
- Employee discount
- Professional development assistance
Quick Apply
Assistant Centre Manager – Maths Education
Mathnasium Gordon and Hornsby —Gordon NSW
- From $31 an hour
- Part-time
- Senior Secondary Certificate of Education
- Education
- Bachelor's degree
- Professional development assistance
- Referral program
Quick Apply
Venue Operations Manager
Century —Chatswood NSW
- Full-time
- Management
- Administrative experience
- Analysis skills
Quick Apply
Country Road - Operations Manager - Miranda
Country Road Group —South Sydney NSW
- Full-time
- Budgeting
- Leadership
- Parental leave
4d
Operations & Maintenance Director NSW
Yunex Traffic —Rydalmere NSW
- Full-time
- Management
- Maintenance
Production Manager
Premier Fresh Australia Pty Ltd —Silverwater NSW
- $85,000 - $100,000 a year
- Urgently hiring
- ERP systems
- Warehouse experience
- Computer skills
Quick Apply
Operations Supervisor , Amazon Logistics (Sun-Wed)
Amazon Commercial Services Pty Ltd —Eastern Creek NSW
- Part-time
- Warehouse experience
Warehouse Operations Supervisor
Toll Group —Arndell Park NSW
- Full-time
10d
Product Operations Lead | Castle Towers (New Store Opening)
Lululemon —Castle Hill NSW
- Weekend availability
- Merchandising
- Senior Secondary Certificate of Education
- Education
- Annual leave
- Employee discount
National Greenlife Crossdock Operations Manager
Bunnings —Rhodes NSW
- Full-time
- Budgeting
- Leadership
- Café
- Parental leave
Production Manager
Century —Chatswood NSW
- $85,000 - $95,000 a year
- Full-time
- Management
- Supervising experience
- Leadership
Quick Apply

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Operation Control Centre Team Leader - Contact Centre

CDC NSW -
Seven Hills NSW

Apply Now

Job Details

Permanent | Full-time
$90,000 - $95,000 a year

Qualifications

CRM software
Business
Leadership
Communication skills

Full Job Description

Impact on team development
Opportunities for growth
Collaborative environment

ComfortDelGro Corporation (CDC) is the largest private bus operator in NSW. Our subsidiaries, QCity, Hillsbus, Hunter Valley Buses and Blue Mountains Transit, provide passenger transport services to Queanbeyan and Canberra, Sydney's North West, Hunter Valley and Blue Mountains regions.

Our people are our most valued asset, they are the heart of our success. Operating in seven countries with over 24,300 employees and serving more than 2 million commuters daily. We are part of an international company with an impressive global footprint and a reputation for providing a safe and reliable public transport network that meets customer and community needs.

The Role:

We are seeking an Operations Control Centre (OCC) Team Leader to join our high‑tech centre at Seven Hills. This is an exciting, career‑defining opportunity for someone ready to take on a leadership role in the transport industry.

In this role, you will lead an operations team responsible for delivering real‑time, safe and reliable bus services. You’ll manage complex enquiries, support drivers, and ensure timely responses to network disruptions. You will also work closely with the NSW OCC Manager on people management, reporting, and continuous improvement initiatives.

This role is highly collaborative and requires strong situational awareness, sound decision making, and the ability to remain composed under pressure.

This role also supports the NSW OCC Manager in the form of employee management and various financial and administrative duties when required., The Team Leader will be required to collaborate and build effective relationships with our stakeholders and implement strategies that will mitigate disruptions to our customers through effective application of intelligent transport solutions

Key Duties and Responsibilities:

Coach and develop frontline teams to deliver effective, efficient, and quality outcomes
Provide support to team members and be point of escalation, to resolve complex enquiries and incidents.
Proactively monitor, identify and assess disruptions, delays and incidents on public transport networks including any impacts to priority transport corridors or routes.
Ensure traffic and transport related unplanned incidents are responded to on a priority basis. Minimise the effect of individual incidents on such networks by determining and coordinating the appropriate computer system-based responses with field-based resources while providing up to date information to road and transport stakeholders.
Provide team members with timely and accurate feedback for improvements, as assessed by internal reviews and operations feedback, to ensure high quality service is provided to drivers.
Contribute to performance management process consistent with operational standards against key performance metrics to ensure positive team coaching and development
Facilitate learning and development to ensure team members are focussed on enhancing driver experience and develop professional expertise within CDC.
Work cooperatively within a team, exchange information and assist other team members to achieve team objectives and work outcomes. Collaborating with key stakeholders to maximise real time operations.
Ensure consistent implementation of operational activities and associated processes and procedures and support the Operation Control Centre by assisting with real-time event and management operations and undertake other roles as required.
Contribute new ideas and assist the Manager through monitoring, analysis, and evaluation of work volume to recommend changes as required, including the identification of opportunities to improve the efficiency of work processes, implement changes and develop and modify practices and protocols to improve employee performance.
Maintaining an awareness of customer needs and business issues to ensure that CDC NSW continues to meet customer and business expectation in a constantly evolving service environment.
Leading a team effectively with highly specialist knowledge to deliver services in a high-volume and sensitive environment, while focusing on enhancing customer experience as the highest priority
Assisting in instilling a courageous culture, focused on promoting ethical values, which encourages the team to speak up when faced with a complex ethical dilemma.

About you:

Previous leadership experience in a fast-paced operational environment preferably in the transport industry
Excellent written and oral communication skills
Well versed in dispute resolution.
Experience with using CRM and telephony systems
Well organised with the ability to manage conflicting priorities
Degree in Business Management or similar would be well regarded

This is a full-time role with the ability to work on a rotating roster. Flexibility is required to support work outside these hours such as public holidays, weekends and overnight.

If this seems like the perfect, career-defining opportunity for you, we encourage you to apply! Interviews will be complete as we receive applications so don't delay.

Apply Now

Refine Your Search

operations manager jobs in wetherill park, nsw

Operation Control Centre Team Leader - Contact Centre

Senior IT Operations Officer

Operations Strategy Lead, Global

Operations Supervisor , Amazon Logistics (Wed-Sat)

IT Operations Management Specialist

Marketing Operations & Digital Manager - Events and Exhibitions

Country Road Group Outlet - Operations Manager - Eastern Creek Quarter

RTO Manager - Operations and Compliance

Gym Operations Manager

Allied Health Practice and Operations Manager

Assistant Centre Manager – Maths Education

Venue Operations Manager

Country Road - Operations Manager - Miranda

Operations & Maintenance Director NSW

Production Manager

Operations Supervisor , Amazon Logistics (Sun-Wed)

Warehouse Operations Supervisor

Product Operations Lead | Castle Towers (New Store Opening)

National Greenlife Crossdock Operations Manager

Production Manager

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