In-Demand Technical analyst Jobs in Fyshwick, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
14d
IT Talent Community - Multiple Opportunities
DXC Technology —Canberra ACT
- Full-time
- Agile
- In-person
- Communication skills
3d
SOC Analyst
BeyondTrust —Canberra ACT
- On call
- Remote
- Management
- Master's degree
- Scripting
Quick Apply
HR Systems Support Assistant
Australian National University —Canberra ACT
- $81,296 - $87,954 a year
- Full-time
- Management
- Administrative experience
- Communication skills
5d
Service Desk Analyst
Leidos —Canberra ACT
- Full-time
- AI
- Leadership
- Communication skills
- Annual leave
6d
Associate Software Analyst - Enterprise Services (APS 5)
Royal Australian Mint —Deakin ACT
- $89,664 - $96,829 a year
- Full-time
- POS
- APIs
11d
SIEM Engineer- AU Citizen with Security Clearance
Accenture —Canberra ACT
- Full-time
- Leadership
- On-the-job training
- Parental leave
Technical Lead
NTT DATA —Canberra ACT
- Full-time
- Azure
- Patient monitoring
- Scripting
4d
Systems Analyst *Australian Citizens Only*
FinXL —Canberra ACT
- Contract
- Management
- Analysis skills
- Agile
Cloud Security Engineer
Showtime Consulting —Canberra ACT
- Management
- Agile
- AI
Senior Business Analyst - IDAM
Australian National University —Canberra ACT
- $124,392 - $133,017 a year
- Full-time
- Hybrid work
- University
- Recruiting
- Agile
- Parental leave
2d
Customer Success Engineer, Australia
ExtraHop —Canberra ACT
- Hybrid work
- CRM software
- Microsoft Excel
- Azure
- Tuition reimbursement
- Annual leave
13d
Solution Architect
BAE Systems —Canberra ACT
- Azure
- AWS
- Presentation skills
Data Integration Engineer
Leidos —Canberra ACT
- Full-time
- Computer science
- Azure
- Computer Science
- Annual leave
5d
Enterprise Architect (Lead Cloud Applications Migration Architect)
Unisys —Canberra ACT
- Azure
- AWS
- Presentation skills
Project Delivery Lead – Application Migration to Cloud
Unisys —Canberra ACT
- Azure
- Management
- PMP
Salesforce Functional Consultant (FSC)
Accenture —Canberra ACT
- Full-time
- Salesforce
- Financial services
- Kitchen
Solutions Architect
Cellebrite —Canberra ACT
- Full-time
- Research
- Administrative experience
- SQL
Quick Apply
Behaviour Support Practitioner
The Centre for Positive Behaviour Support —Deakin ACT
- $73,000 - $100,000 a year
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
- Parental leave
Quick Apply
PAM Senior Developer (Delinea)
Accenture —Canberra ACT
- Full-time
- Management
- APIs
- On-the-job training
- Parental leave

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
14 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical analyst jobs in fyshwick, act

ICT Customer Support Officer – Service Desk Analyst

IT Talent Community - Multiple Opportunities

SOC Analyst

HR Systems Support Assistant

Service Desk Analyst

Associate Software Analyst - Enterprise Services (APS 5)

SIEM Engineer- AU Citizen with Security Clearance

Technical Lead

Systems Analyst Australian Citizens Only

Cloud Security Engineer

Senior Business Analyst - IDAM

Customer Success Engineer, Australia

Solution Architect

Data Integration Engineer

Enterprise Architect (Lead Cloud Applications Migration Architect)

Project Delivery Lead – Application Migration to Cloud

Salesforce Functional Consultant (FSC)

Solutions Architect

Behaviour Support Practitioner

PAM Senior Developer (Delinea)

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