In-Demand Customer service representative Jobs in Elsternwick, Vic

Customer Service Representative Opportunities
Kogan —South Melbourne VIC
- Full-time
- Customer service
- Salesforce
- Bachelor's degree
- Wellness program
Client Services Specialist
Lex Medicus —South Yarra VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Administrative experience
Quick Apply
12d
Customer Service
EBOS Group —Mentone VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Parental leave
6d
Guest Service Agent Part Time
NOVOTEL —Melbourne VIC
- $27.97 an hour
- Part-time
- Hospitality
- Microsoft Office
- Communication skills
Quick Apply
9d
Client Service Associate
Macquarie Group Limited —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Financial services
- Time management
- Annual leave
- Work from home
Customer Service Representative
Computershare —Melbourne VIC
- Full-time
- Remote
- Customer service
- Organisational skills
- Leadership
- Employee stock purchase plan
- Work from home
3d
Customer Service Representative - Outbound
Percepta —Melbourne VIC
- Sales
- Customer service
- Senior Secondary Certificate of Education
Quick Apply
Customer Engagement Associate
Metricon —Melbourne VIC
- Full-time
- Customer service
- Communication skills
9d
Member Experience Consultant
AIA —Melbourne VIC
- Full-time
- Customer service
- Microsoft Office
- Time management
- Health insurance
- Gym membership
Customer Support Advisor
Brandt Tractor —Sunshine VIC
- Full-time
- CRM software
- Sales
- Communication skills
- Employee assistance program
- Opportunities for advancement
Quick Apply
Guest Service Agent
MERCURE —Doncaster VIC
- Weekend availability
- Hospitality
- Customer service
- POS
Quick Apply
Customer Service Agent - Hardship
Probe CX —Melbourne VIC
- Full-time
- Customer service
Customer Support Specialist
HUB24 —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Sales
- Customer service
- Parental leave
Guest Services Agent
AccorHotel —Melbourne VIC
- Part-time
- Communication skills
- Employee assistance program
Quick Apply
Customer Success Associate
Siemens —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
Customer Service Representative (Call Centre)
Ashley & Martin —Southbank VIC
- Full-time
- Microsoft Office
- Clinic
Sales Customer Support Advisor (Entry-Level), Mulgrave
Tesla —Mulgrave VIC
- Weekend availability
- Hospitality
- Sales
- Customer service
Customer Service Representative
Visy —East Melbourne VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- In-person
- Employee assistance program
Guest Services Agent (GSA)
Song Properties —Melbourne VIC
- Urgently hiring
- Hospitality
- Microsoft Office
- Agile
Member Services Officer
Hostplus —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- Financial services
- Wellness program
- Parental leave

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Customer Service Representative Opportunities

Kogan
South Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Wellness program

Qualifications

Customer service
SAP
Salesforce
Bachelor's degree
Communication skills

Full Job Description

We're looking for customer-centric and solutions-focused team members to help drive the Kogan.com experience! Our Customer Care team is our direct eyes and ears to our customers, and the feedback that they receive helps us to constantly improve the Kogan.com customer experience. By striving to make every customer experience a positive one, they're able to facilitate the growth of our business!

In this role, you’ll be responsible for delivering an outstanding customer experience by resolving queries, supporting best practice, and acting as a strong advocate for our customers.

Whether you're a recent graduate to kick off their career or have a passion for tech and exceptional customer experiences, this is a fantastic role to work within a dynamic, fast-paced and innovative space and be part of an iconic, ASX listed eCommerce business!

In this role you'll be responsible for:

Taking ownership of escalated customer queries and issues, ensuring timely and effective resolution via Salesforce, SAP, phone and other systems.
Providing one-on-one support to customers via email and phone, always representing Kogan.com with professionalism and empathy.
Processing customer refunds, credits and replacements accurately and efficiently.
Liaising with freight carriers to ensure prompt and reliable delivery of orders.
Collaborating with internal teams to resolve queries and identify opportunities to improve the customer experience.
Staying up to date with Kogan.com products and trends to provide informed advice to customers.
Contributing to the smooth operation of the Customer Care team by ensuring all tasks are completed with accuracy and efficiency.
Assisting with the creation, testing, documentation and rollout of new processes
Supporting training and development by assisting with onboarding, shadow sessions, and capability building for overseas agents.

To be successful in this role, you should be:

A University Degree will be highly regarded, but is not essential
Customer centric and willing to go above and beyond to ensure our customers have an exceptional experience
An effective and empathetic communicator. You'll be able to articulately and clearly engage via different channels, including phone and email
Tech-savvy and ability to use various IT and cloud-based tools to improve efficiency and productivity
Have an excellent attention to detail, with an ability to move through volume tasks with accuracy and efficiency
An excellent multitasker – you’ll be managing multiple projects and priorities at once, keeping everything on track without missing a beat
Ready to challenge, be challenged, and work within our highly disruptive business model.

Why Kogan.com?

Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future
Your role has a lot of ownership, autonomy and little red tape
You’ll be empowered to achieve positive outcomes and your work will have a real impact
You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia
Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!

To apply

Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business.

Hot tip, generic Cover Letters won’t cut it here! Stand out with an application that shows a deep knowledge of the Kogan.com business and how we operate, to allow yours to be looked upon more favourably.

Innovative thinking got our business to where it is now, so it makes sense that we look for like-minded problem solvers! As a first step to our process, all new candidates will be sent testing, so be sure to keep an eye out for it!

About Us

We’re Kogan.com, Pioneers of eCommerce in Australia.

At Kogan.com we offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an innovative Company where your ideas and opinions count. You get to solve really important challenges to drive eCommerce’s future, and get to do it with a great team culture and benefits!

Join Kogan.com to master your craft, do your best work, make a real difference and work with the best. At Kogan.com, your work will have an immediate impact on transforming the Australian and New Zealand retail environment.

Heads up!

Kogan.com is a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply!

All new Kogan.com team members are required to undergo a National Police Record check and must have full-time Australian working rights

Apply Now

Refine Your Search

customer service representative jobs in elsternwick, vic

Customer Service Representative Opportunities

Client Services Specialist

Customer Service

Guest Service Agent Part Time

Client Service Associate

Customer Service Representative

Customer Service Representative - Outbound

Customer Engagement Associate

Member Experience Consultant

Customer Support Advisor

Guest Service Agent

Customer Service Agent - Hardship

Customer Support Specialist

Guest Services Agent

Customer Success Associate

Customer Service Representative (Call Centre)

Sales Customer Support Advisor (Entry-Level), Mulgrave

Customer Service Representative

Guest Services Agent (GSA)

Member Services Officer

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