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Customer Service Officer

Linde -
Coolum Beach QLD

Apply Now

Job Details

Benefits

Opportunities for advancement

Qualifications

Customer service
Administrative experience
Organisational skills
Computer skills
Communication skills

Full Job Description

Elgas Limited

Customer Service Officer

Coolum Beach (QLD), Australia | req31246

Provide end to end customer service and administrative support for Elgas’ LPG operations, ensuring efficient processing of customer enquiries, orders, payments, and deliveries while maintaining accurate records.

What you will enjoy doing

Be the main point of contact with customers (residential and commercial), including but not limited to; establishing accounts, customer enquiries, processing orders and payments, advising customers on usage and delivery, selling and arranging installation of appliances and managing debtors
All administrative aspects of customer transactions, including but not limited to; filing, updating records, banking, correspondence, price adjustments and reconciling stock transactions
Be the main point of contact with suppliers, including but not limited to; processing creditor invoices, scheduling changes, stock level records and appliance stocktakes
Assist other functions within your branch, including but not limited to; monitoring and reporting to your manager on market and competitor activity, sales leads, feedback on marketing activities
Reconcile daily deliveries and adjust scheduling of drivers as required
Assisting other Branches in times of overflow is part of your role
Other functions at the direction of the Area Manager (or Branch Manager or Regional Manager) in line with skill competence and training
Follow all Branch Standard Operating Procedures and comply with all responsibilities under the Delegation of Authority (DOA) guidelines
Participation in relevant training and performance management as directed by Management
Adherence to Company policies including but not limited to; Health and Safety, Drug and Alcohol Policy and ensure at all times, to maintain a safe working environment

What makes you great

Demonstrated relevant clerical and administrative experience
Previous customer service experience is preferable but not necessary, however a good level of understanding, tolerance and common sense with people is essential
Highly developed verbal, telephone and written communication skills and the ability to liaise and consult with both internal, external clients and staff with a strong customer service focus
Initiative, organisational skills and flexibility to operate in both a team environment and independently
Ability to prioritise, and effectively achieve deadlines
Knowledge of local area geography would be an advantage in a Regional branch
Experience to identify and deal effectively with difficult situations and conflict
Sound and relevant computer and keyboard skills (including proficiency in data base entry)
Ability to multi-task, share team responsibilities to maintain maximum monitoring level of prompt, efficient and courteous customer service

Why you will love working with us

Are you looking for challenges? We face them every day and we know we grow by mastering them. Collaborating with our customers is key for our success and together with you we want to achieve our ambitious objectives. One thing is for sure – while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Elgas is an equal opportunity employer and encourages applications from diverse demographics, including Indigenous Australians and people with a disability. We're local, with service centers around the country to ensure rapid supply and reliable delivery in virtually every area. Our customers get convenient 24/7 Online Services for orders, payments and account information.

Elgas offers a diverse range of employment opportunities, training programs and enhance career development for outstanding employees, including the possibility of career advancement opportunities with BOC and the global Linde Group. We also have a variety of employee appreciation programs to recognise

Have we inspired you? Lets talk about it

So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?

We are looking forward to receiving your complete application (cover letter, resume, relevant certificates and / or licenses) via our online job market.

In order to apply, you must have full work rights in Australia.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

Elgas Limited acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

#LI-PG1

Apply Now

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