In-Demand Workforce change consultant Jobs in Parramatta, Nsw

Tele Service Consultant
TAL —Sydney NSW
- Full-time
Quick Apply
AI Process Transformation Consultant
Accenture —Sydney NSW
- Full-time
- Management
- Analysis skills
- Education
- On-the-job training
- Parental leave
4d
Organisational Capability & Experience Consultant
Stockland —Sydney NSW
- No degree
5d
Senior Principal - Organizational Change Manager
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
Recovery & Support Specialist
TAL —Sydney NSW
- Full-time
- Communication skills
Quick Apply
Claims Technical Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
Claims Consultant - Your Experience. A New Career. Join Our Claims Team.
TAL —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
Quick Apply
3d
Manager, Grants, Partnerships and Research Development
Cancer Institute (NSW) —Sydney NSW
- $180,279 - $201,662 a year
- Full-time
- Research
- No degree
8d
Graduate Analyst - Technology - 2027 Graduate Program
Accenture —Sydney NSW
- Full-time
- Management
- Computer Science
- Analysis skills
7d
Technology Strategy Manager & Technology Strategy Consultant (Melbourne & Sydney)
Accenture —Sydney NSW
- Full-time
- Financial services
- AI
- Leadership
Senior Strategy Manager
TAL —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
- Analysis skills
Quick Apply
Graduate Trainee – Financing & Advisory
Société Générale —Sydney NSW
- Microsoft Powerpoint
- Microsoft Excel
- No experience needed
8d
Senior Recruitment Consultant - Australian Healthcare Market
M3EU —Sydney NSW
- Full-time
- Remote
- Business development
- No degree
- Recruiting
Quick Apply
2027 Graduate Program, Data Analytics & AI - Healthcare
FTI Consulting —Sydney NSW
- $77,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
Commercial Account Executive - Tableau & Analytics
Salesforce —Sydney NSW
- Full-time
- Sales
- Salesforce
- AI
5d
Senior Solution Advisor
WalkMe —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
- Health insurance
- Annual leave
Quick Apply
Enterprise Account Executive - Tableau & Analytics
Salesforce —Sydney NSW
- Full-time
- Sales
- Salesforce
- AI
Senior Paid Media Consultant
Online Marketing Gurus —Sydney NSW
- $90,000 - $110,000 a year
- Full-time
- Marketing
- Data analysis skills
- Research
Quick Apply
Clinical Nurse Consultant (Gde 2) - Palliative Care - Perm FT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $149,408.12 - $152,392.73 a year
- Full-time
- Annual leave
- Parental leave
3d
Physiotherapist Level 3 - Temp PT - Long-term ventilation unit
The Sydney Children's Hospitals Network —Sydney NSW
- $121,568 - $125,507 a year
- Part-time
- Research
- Administrative experience
- Experience working with children
- Employee assistance program
3d

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Tele Service Consultant

TAL -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

Workday

Full Job Description

Company Description

Take your career further than you ever imagined with diverse roles and opportunities for personal and professional development.
Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people
Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

The Tele Service Consultant plays a meaningful role at the heart of TAL’s promise to protect what matters most. Through thoughtful, human conversations, this role helps members feel informed, supported and confident in their cover often at moments when reassurance matters most. By ensuring members truly understand the protection available to them, Tele Service Consultants contribute directly to TAL’s purpose of helping Australians live with greater choice, security and peace of mind, knowing we’ll be there when life takes an unexpected turn.

In this role you will:

Guide members through the insurance application process, building understanding, confidence and trust in their cover.
Conduct high‑quality tele interviews and underwriting conversations to enable timely and accurate application assessments.
Capture complete and accurate member disclosures, asking appropriate follow‑up questions to support sound underwriting decisions.
Resolve member enquiries and concerns efficiently, delivering clear outcomes and a positive customer experience.
Meet service level and quality expectations consistently, ensuring reliable, compliant and customer‑focused outcomes.
Identify opportunities to improve member outcomes and processes, contributing to continuous improvement and team effectiveness.

Qualifications

Clear, empathetic communicator who listens actively, builds trust quickly and handles sensitive conversations with care.
Customer‑first mindset, motivated by helping members feel informed, supported and confident in their decisions.
Strong attention to detail, with a natural focus on accuracy and doing things right the first time.
Reliable team contributor who works collaboratively, shares knowledge and supports positive team outcomes.
Well‑organised and adaptable, able to manage time effectively while maintaining high quality.
Curious and improvement‑focused, open to learning and finding better ways to enhance the member experience.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Quick Apply

Refine Your Search

workforce change consultant jobs in parramatta, nsw

Tele Service Consultant

AI Process Transformation Consultant

Organisational Capability & Experience Consultant

Senior Principal - Organizational Change Manager

Recovery & Support Specialist

Claims Technical Specialist

Claims Consultant - Your Experience. A New Career. Join Our Claims Team.

Manager, Grants, Partnerships and Research Development

Graduate Analyst - Technology - 2027 Graduate Program

Technology Strategy Manager & Technology Strategy Consultant (Melbourne & Sydney)

Senior Strategy Manager

Graduate Trainee – Financing & Advisory

Senior Recruitment Consultant - Australian Healthcare Market

2027 Graduate Program, Data Analytics & AI - Healthcare

Commercial Account Executive - Tableau & Analytics

Senior Solution Advisor

Enterprise Account Executive - Tableau & Analytics

Senior Paid Media Consultant

Clinical Nurse Consultant (Gde 2) - Palliative Care - Perm FT

Physiotherapist Level 3 - Temp PT - Long-term ventilation unit

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