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Medical Receptionist

Pro Active Health
Para Hills SA

Quick Apply

Job Details

Full-time
$29.55 - $34.29 an hour
2 days ago

Benefits

Gym membership

Qualifications

Google Docs
Sales
Customer service
Administrative experience
Cleaning
Communication skills

Full Job Description

Para Hills, SA
Full-time | Monday to Friday | 7:30am start

About the role

Proactive Health is looking for an experienced healthcare administrator to help run the day-to-day administration across our allied health clinics.

This is more than a reception role. You will support clients and clinicians, manage bookings and referrals, follow up new enquiries and help ensure the administration function runs smoothly across the business.

The ideal candidate will have at least two years of healthcare administration experience, strong phone skills and experience in sales, enquiry conversion or client follow-up.

You will be based at our Para Hills clinic while supporting a team across seven South Australian clinic locations.

Key responsibilities

Answering phones and responding to client enquiries
Promptly following up new leads, referrals and missed calls
Using provided call scripts to help convert enquiries into bookings
Managing appointments, cancellations, recalls and rebooking
Processing referrals, invoices, payments and funding documentation
Supporting clinicians and other clinic locations by phone and email
Coordinating tasks with our virtual and remote admin support
Identifying incomplete tasks and following them through
Improving admin processes and workflows
Meeting and greeting clients
Maintaining a professional and welcoming clinic
Vacuuming, mopping and cleaning bathroom facilities when required
Assisting with other reasonable duties as business needs change

About you

You will ideally have:

At least two years of healthcare, medical or allied health administration experience
Experience in sales, customer service or converting enquiries into bookings
Confidence making and receiving phone calls
The ability to follow call scripts while communicating naturally
Strong organisation and attention to detail
Excellent written and verbal communication
The ability to work independently and take responsibility
A calm and professional approach when things get busy
The ability to adapt quickly when priorities change
Confidence using Google Docs, Google Sheets and online systems
A willingness to assist with general clinic presentation and cleaning when required

Experience with Halaxy, Medicare, DVA, NDIS, Support at Home or private health insurance would be highly regarded.

About Proactive Health

Proactive Health is a growing allied health business with seven clinics and more than 20 clinical staff across South Australia.

We provide exercise physiology, physiotherapy, social work and other allied health services.

We care about providing a high standard of client service and creating a supportive workplace for our team.

What we offer

A trusted and important role within a growing business
A supportive and inclusive team
The opportunity to improve systems and make the role your own
Optional team and social events
Use of clinic gym

How to apply

Please submit your resume and a short cover letter outlining:

Your healthcare administration experience
Your experience with sales, enquiries or client bookings
Why you believe you would be a strong fit for the role

Pay: $29.55 – $34.29 per hour

Benefits:

Gym membership

Work Location: In person

Quick Apply

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