Change Advisor, Clerk Grade 7/8, Wollongong
- Use your collaborative approach and share your knowledge working in a forward-thinking team driving organisational change initiatives that strengthen the way NSW SES supports its members, volunteers and communities.
- Work in a volunteer-based agency supporting the communities of NSW
- Use your change management project delivery experience to support the implementation and adoption of changes as part of our next Strategic Plan
- 1 x Full-time ongoing role
- Location: Work from our State Headquarters in Wollongong NSW
About the opportunity
Join NSW SES as a Change Advisor providing specialist hands on change management delivery support and guidance to initiatives and change agents within the Service. This hands-on role involves applying change management methodologies to ensure smooth transitions and successful adoption of new processes and systems. You will work collaboratively across the business with all stakeholders to understand needs, develop and deliver tailored communication and engagement strategies, and ensure alignment with program objectives and NSW SES Strategy. The role may also contribute to development and continuous improvement of the NSW SES Delivery Framework, including tools and templates to ensure they meet member and project needs.
As a Change Advisor, you’ll be responsible for creating high-quality deliverables, the development and delivery of change plans and tracking progress to ensure key milestones are met. You’ll play a key role in designing and delivering change workshops, training sessions and engagement activities to build understanding and readiness among members.
Key challenges include staying current with change and communication best practices and applying them within the NSW SES context; understanding the unique role and needs of volunteers in a geographically diverse hub-and-spoke structure; and effectively planning and executing change activities with a wide range of stakeholders, ensuring their input shapes project outcomes.
This role is based at the NSW SES State Headquarters in Wollongong, while some flexible working arrangements are available, this role requires you to work from the office more often than not to ensure effective collaboration and support for project activities.
About the NSW SES
Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.
The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.
With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here
About you
To be successful in this role you will demonstrate:
- Have a solid understanding of change management methodologies and experience applying them to facilitate successful transitions in complex and operationally driven environments.
- Strong stakeholder engagement and communication skills.
- Possess relevant experience in providing hands on change management support, ideally in a system/technology implementation, op model or process improvement project integrating both agile and traditional project methodologies.
- Have demonstrated experience in the delivery of change within a large, geographically dispersed workforce.
- Be proficient building and maintaining relationships with stakeholders at all levels, communicating effectively to influence and negotiate, and ability to tailor messages to diverse audiences.
- Strong analytical and problem-solving abilities to assess change impacts, identify risks and support the development of change plans that align with project objectives.
- Experience working in a volunteer-based or emergency services organisation is highly desirable.
What we can offer you
- You will enjoy a 35-hour work week, with the potential for flexible work arrangements.
- You can enjoy a hybrid work environment, most time in the office and some time working from home.
- Attractive salary range of $116,987 to $129,492 plus 12% superannuation and leave loading
- Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities and you can be an important part of our work.
- We have attractive leave entitlements including parental, sick, flex and recreation leave.
- We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
- Fitness Passport
- LinkedIn Learning
- Member Assist Program for free confidential counselling support
- Immunisation program.
You Belong Here
- We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
- We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
- If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace. If you feel you may require an adjustment during the recruitment process, please contact [email protected] for confidential advice on options.
How to apply
Your application should include as separate attachments:
- A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;
- Responses to each of the targeted questions (maximum of one slide per answer, and no use of AI tools); and
- An up-to-date resume of no more than two pages detailing your skills and experience relevant to the role
Targeted Questions
- Describe a change initiative you've advised on that faced significant resistance. On one slide, outline: the situation, your approach to managing stakeholder resistance, and the outcome. You may not use AI tools to prepare this slide.
- On one slide, show how you'd measure whether a change has actually 'stuck' six months after go-live. You may not use AI tools to prepare this slide.
Want to know more?
If you want to know more about this opportunity, please contact Lindsey Allen, Senior Manager EPMO
The role description is available here.
Talent Pool
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here
Applications close: Sunday 9th August, at 11.55pm
