In-Demand Web developer Jobs in Brooklyn, Vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd
D2L Australia Pty Ltd —Melbourne VIC
- $79,500 a year
- Full-time
- Computer Science
- Customer service
- Microsoft Office
Quick Apply
9d
Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- DevOps
- Master's degree
- AWS
9d
Backend Developer Melbourne, VIC | Fintech Scale-Up
The Argyle Network —Melbourne VIC
- Full-time
- DevOps
- Systems design
- APIs
Web Designer
TAG Direct —Balaclava VIC
- $80,000 - $85,000 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick Apply
3d
Sr Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Master's degree
- AWS
- Software development
10d
Full Stack Web Developer
Asahi Beverages —Melbourne VIC
- Full-time
- Azure
- APIs
- Agile
5d
Full Stack Developer (front-end focused)
Nixil —Melbourne VIC
- Contract
- DevOps
- Master's degree
- AWS
Software Engineer Fullstack
4DMedical —Carlton VIC
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Engineering
- Employee assistance program
Quick Apply
Sr Delivery Consultant: GenAI FullStack SDE, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- DevOps
- Master's degree
- AWS
AI Full-Stack Developer
Architectus —Melbourne VIC
- Full-time
- Azure
- CAD
- Master's degree
- Work from home
- Parental leave
10d
Staff Software Engineer - Frontend Web Platform KICK
Easygo —Melbourne VIC
- Full-time
- Computer science
- Computer Science
- Office
- Work from home
- Employee assistance program
Quick Apply
Developer
Department of Justice and Community Safety —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
9d
Software Engineer
Ippon Technologies —Melbourne VIC
- Full-time
- Hybrid work
- AWS
- Agile
Quick Apply
Delivery Consultant: Full Stack Engineer, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- Systems design
- AWS
Staff Frontend Engineer - Casino Gaming and Compliance
Easygo —Melbourne VIC
- Full-time
- Computer science
- Computer Science
- Office
- Work from home
- Employee assistance program
Quick Apply
3d
Pioneer Talent Program - Full Stack AI Engineer, Backend Oriented (Fully Remote)
Binance —Melbourne VIC
- Full-time
- Remote
- Computer Science
- Bachelor's degree
- AI
Quick Apply
4d
Dot Net Developer
Duxxel Pty Ltd —Melbourne VIC
- From $120,000 a year
- Contract
- Hybrid work
- APIs
Quick Apply
Software Engineer, ServiceNow
ANZ Banking Group —Melbourne VIC
- Full-time
- Administrative experience
- Analysis skills
- APIs
13d
Senior Developer, Digital Solutions
RMIT University —Melbourne VIC
- Full-time
- Analysis skills
- University
- Experience working with children
5d
Dynamics 365 CE Senior Technical Consultant / Developer
The Business Agility Group —Tullamarine VIC
- Urgently hiring
- Hybrid work
- Azure
- Analysis skills
- APIs

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web developer jobs near brooklyn, vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

D2L Australia Pty Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time
$79,500 a year
9 days ago

Qualifications

Computer Science
IIS
Customer service
Technical support
Microsoft Office
SQL
Bachelor's degree
Certificate II
REST
LDAP
APIs
Time management
Information Technology

Full Job Description

Headquartered in Ontario, Canada, D2L Australia Pty Ltd ("D2L Australia") is an Australian subsidiary of D2L Inc. The business provides a suite of proprietary eLearning software systems/solutions to clients and learners in higher education, schools, healthcare, government and the enterprise sector. D2L Australia is seeking a full time Software Engineer (Product Support Specialist) to provide advanced technical support for our eLearning software by investigating, diagnosing and resolving complex application issues experienced by customers. Acting as the primary technical escalation point for client technical teams, this role will be based in Melbourne (VIC 3000).

Base salary: $79,500 (plus super)

Main Responsibilities:

· Analyse, diagnose and resolve complex application and technical issues reported by users through systematic investigation and troubleshooting.

· Serve as the primary technical escalation point for clients and internal teams, managing high-priority incidents and providing timely resolutions.

· Communicate with users via phone, email, chat and case management systems to identify, document and manage technical support requests within defined service levels.

· Research technical issues using product documentation, technical manuals and knowledge resources to determine root causes and implement effective solutions or workarounds.

· Identify and rectify configuration issues and perform advanced troubleshooting of authentication protocols, APIs, SIS integrations, LTIs and other application integrations.

· Develop and execute SQL queries and analyse IIS logs and diagnostic data to investigate application behaviour and accurately report technical findings.

· Collaborate with cross-functional teams to investigate complex issues, identify root causes and recommend appropriate technical solutions.

· Contribute to product improvement by preparing software defect reports, feature enhancement requests and identifying trends that support future technical modifications.

· Create and maintain technical documentation, including knowledge base articles, FAQs and support documentation for both internal teams and customers.

· Monitor and manage support cases by maintaining accurate case records, meeting service level objectives and participating in shift-based operational support.

Required Qualification and Experience:

· At least a bachelor’s degree in computer science or other relevant fields in information technology or software engineering

· 3 years of work experience in a similar role

· Customer service experience highly regarded

Ideal Skills and Attributes:

· Ability to analyse, diagnose and resolve complex software issues through systematic investigation and root cause analysis.

· Proficiency in web applications, APIs, SOAP/REST services, XML, HTML, Java, C#, .NET, JavaScript, LTI and related technologies.

· Ability to write and interpret complex SQL queries, analyse IIS logs, and use diagnostic tools (e.g., Wireshark and Fiddler) to investigate application behaviour.

· Experience with Active Directory, Office 365, OAuth, LDAP, SAML and related authentication solutions.

· Ability to communicate complex technical information clearly, collaborate with internal teams and clients, manage escalations, and provide technical guidance and support.

Job Type: Full-time

Pay: $79,500.00 per year

Work Location: In person

Quick Apply

Refine Your Search

web developer jobs in brooklyn, vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

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Pioneer Talent Program - Full Stack AI Engineer, Backend Oriented (Fully Remote)

Dot Net Developer

Software Engineer, ServiceNow

Senior Developer, Digital Solutions

Dynamics 365 CE Senior Technical Consultant / Developer

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