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Service Administrator - Team Lead

Liebherr-Australia Pty. Ltd. -
Perth WA

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Job Details

Full-time

Benefits

Health insurance
Insurance services

Qualifications

Heavy equipment operation
Administrative experience
Business Administration
Construction experience
Diploma
Business
Leadership

Full Job Description

The Service Admin Team Leader is responsible for leading and coordinating service administration across Field, Fabrication, Workshop, and Customer Support functions. The role ensures compliance with company and OEM standards while driving operational efficiency, revenue assurance, and service profitability through effective workflow optimisation and proactive management of Work In Progress (WIP).

This position plays a key role in delivering consistent, high-quality service outcomes and supports the Warranty & Service Admin Supervisor through regular reporting, performance insights, and continuous improvement initiatives to strengthen governance and support strategic decision-making across service operations.

Key Responsibilities

Lead and coordinate end-to-end Service Administration activities, ensuring efficient service delivery and revenue assurance across all operational areas.
Supervise and support the Service & Warranty Admin Supervisor and administration teams, driving accountability, performance, and workload alignment.
Drive process standardisation, workflow optimisation, and continuous improvement to enhance operational efficiency and profitability.
Manage WIP, invoicing, and revenue assurance, ensuring timely billing, control of ageing, and minimisation of revenue leakage.
Oversee customer interactions and reporting, ensuring timely resolution of queries/escalations and delivery of accurate performance insights to support decision-making.

About you

Preferred

Diploma or degree in business administration or a related field.
At least 3 years of experience in service administration, customer support, or administrative operations

Desirable

Proven experience in a supervisory or leadership role, preferably within customer support.
Experience managing teams with diverse responsibilities, including administrative and front-line staff.
Experience in construction, mining or heavy equipment industry is advantageous

Benefits

Generous employee benefits, including 5 days bonus leave days, early access to long service leave and Liebher OneHub - Employee benefits portal to over 350 discounted retailers and services
Corporate Health Insurance Discount
Opportunity to work for a global, family owned OEM where career progression is supported through various internal and external training programs tailored specifically to your development

Diversity & Inclusion

Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace

Culture

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers

How to Apply

Click on Apply Now

Liebherr Australia would like to thank you for submitting your application. Candidates are advised that interviews may commence before closing date.

Please note: external applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.

No third parties or agencies please. Emailed applications will not be accepted.

Beware of Recruitment Scams:

Liebherr never charges any fees at any point in the recruitment process. If you are contacted through unofficial channels and asked to pay money, cover travel expenses, or provide personal documents, this is fraudulent activity.

Only verify vacancies on the official Liebherr careers website.
Never make payments or disclose sensitive personal information.
Report any suspicious communication to Liebherr directly via: las-recruitment-au@liebherr

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Oliver Davis.

One Passion. Many Opportunities.

The company

Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.

Location

Liebherr-Australia Pty. Ltd.

555 Great Eastern Highway

6104 Perth

Australia (AU)

Contact

Oliver Davis

[email protected]

Apply Now

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