In-Demand Overflow Jobs

Future Team Leader AU Air Team - Broadbeach, QLD
Ignite —Broadbeach QLD
- Full-time
- Leadership
- Communication skills
AI Factory Customer Engineer
Armada —Remote
- Computer Science
- Engineering
- Bachelor's degree
Quick Apply
Dispatch Associate
UPS —Perth WA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Logistics Specialist
UPS —Athol Park SA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Retail Assistant - Junior Casual Charters Towers
Prices Plus —Charters Towers QLD
- Temporary
- No experience needed
- POS
- Employee assistance program
- Employee discount
Quick Apply
11h
Subcontractor Window Cleaner – Residential Jobs
Amazing Window Cleaning —South West Sydney NSW
- $1,000 - $1,500 a week
- Cleaning
Quick Apply
Lead Support Worker
Support Studio —Geelong VIC
- Administrative experience
- First Aid Certification
- Communication skills
Assistant Manager - Charters Towers
Prices Plus —Charters Towers QLD
- Weekend availability
- Paid training
- Employee assistance program
Quick Apply
6d
GRG - Regional Sales Manager
Grace Removals —Forrestfield WA
- Full-time
- Sales
- Organisational skills
- Leadership
Legal Assistant - Dispute Resolution
Russell Kennedy —Melbourne VIC
- Call employer
- Microsoft Office
- Administrative experience
- Organisational skills
2d
Cleaner
Heartfelt Support (The Life You Want Pty Ltd) —Marion SA
- $30 - $34 an hour
- Part-time
Quick Apply
Senior Talent Acquisition Partner
Solve by Talent —Sydney NSW
- Contract
- CRM software
- Customer service
- Education
- Work from home
2d
Team Leader - Psychology
ORS —Sydney NSW
- Remote
- Rehabilitation centre
- Work from home
Outbound Sales Caller
Pipe Perfection - Plumbers & Electricians —Marrickville NSW
- $28 - $35 an hour
- Full-time
- CRM software
- Communication skills
Quick Apply
Expo & Showroom Crew - Milly + Coup
Babybee —Yarraville VIC
- Weekend availability
Part-time Psychologist / Clinical Psychologist Role
chris gilbert psychology —Box Hill NSW
- Part-time
- Private practice
Diagnostic Technician
Llewellyn Motors —Booval QLD
- Overtime
CCLHD - Registered Nurse - Wyong
Central Coast Local Health District —Gosford NSW
- $37.48 - $52.62 an hour
- Temporary
- Patient monitoring
- ICU experience
- Discharge planning
Radiologist - Orange
I-MED Radiology Network —New South Wales
- Part-time
- Annual leave
- Employee assistance program
Mobile Physiotherapist
Fleet Healthcare —Taren Point NSW
- $80 an hour
- Contract
- Organisational skills
- Smartphone
- Communication skills
Quick Apply

I want to receive the latest job alert for overflow

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

overflow jobs near

Future Team Leader AU Air Team - Broadbeach, QLD

Ignite -
Broadbeach QLD

Apply Now

Job Details

Full-time

Benefits

Employee rewards program
Paid volunteer leave

Qualifications

Leadership
Communication skills

Full Job Description

Job no: 531467
Brand: Ignite
Work type: Full time
Location: Queensland
Categories: Sales and Customer Service

Future Team Leader

The Future Team Leader (FTL) – AU Air Concierge Team is a key leadership support role within the Cruise team. This position assists the Air Team Leader in the day-to-day leadership, performance, and operational delivery of the support functions.

This role is responsible for supporting a high-performing, phone-based customer service team specializing in cruise aftersales, upgrades, cancellations, retail and trade support, and end-to-end customer care for one of Australia’s premier charter cruise programs. The FTL plays a hands-on role in coaching, upskilling, and supporting consultants while also actively handling customer interactions across all CAS functions when required.

What you'll do:

Leadership & Team Support

Support the Air Team Leader with day‑to‑day team operations
Provide on‑the‑floor coaching, mentoring, and escalation support
Assist with onboarding, training, and ongoing team development
Monitor service quality, productivity, and customer experience standards
Manage escalations for complex customer queries and issues
ZEN & assigning management

Customer Service & Operations

Handle inbound and outbound customer calls across Air functions
Support upgrades, amendments, cancellations, and booking enquiries
Deliver high‑quality service to retail and trade customers
Apply policies, fare rules, and cruise product knowledge accurately

Cross-Team Support

Provide support across broader Cruise After Sales functions when required
Assist with overflow queues, peak periods, and operational demands

Performance & Culture

Champion a high-performance, customer-first team culture
Support continuous improvement initiatives
Model company values and professional service standards

Who you are:

2+ years’ experience in travel, with strong Air knowledge and booking expertise
Proven leadership skills, with the ability to coach, mentor, and drive team performance
Track record of achieving sales targets and operational KPIs
Confident managing complex air itineraries, disruptions, and escalations end-to-end
Strong communicator who can engage stakeholders and inspire teams
Highly organised, able to prioritise in a fast-paced, changing environment
Proactive, solutions-focused with sound decision-making skills
Detail-oriented, ensuring accuracy, compliance, and consistency in air processes
Resilient under pressure, with a customer-first mindset
Passionate about developing others and building high-performing teams

Your awesome extras...

Ongoing skills development

Catapult your career across a network of brands and businesses in an evolving industry

✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

‍

️ Access to industry leading health and well - being programs and financial advisors

Set up shop in a swanky beachfront office in Broadbeach,

Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

Take volunteer leave as part of giving back to the local community

#LI-KP1#IGNT#LI-Onsite

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Applications close:

Apply Now

Refine Your Search

overflow jobs

Future Team Leader AU Air Team - Broadbeach, QLD

AI Factory Customer Engineer

Dispatch Associate

Logistics Specialist

Retail Assistant - Junior Casual Charters Towers

Subcontractor Window Cleaner – Residential Jobs

Lead Support Worker

Assistant Manager - Charters Towers

GRG - Regional Sales Manager

Legal Assistant - Dispute Resolution

Cleaner

Senior Talent Acquisition Partner

Team Leader - Psychology

Outbound Sales Caller

Expo & Showroom Crew - Milly + Coup

Part-time Psychologist / Clinical Psychologist Role

Diagnostic Technician

CCLHD - Registered Nurse - Wyong

Radiologist - Orange

Mobile Physiotherapist

I want to receive the latest job alert for overflow

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected