In-Demand Help desk support Jobs in Perth, Wa

IT Support Technician
Computecs Australia —Perth WA
- $55,057.85 - $99,519.89 a year
- Part-time
- Computer Science
- Customer service
- Analysis skills
- Health insurance
- Vision insurance
Quick Apply
7h

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IT Support Technician

Computecs Australia
Perth WA

Quick Apply

Job Details

Part-time | Full-time
$55,057.85 - $99,519.89 a year
7 hours ago

Benefits

Health insurance
Vision insurance
Life insurance
Free food

Qualifications

Computer Science
Customer service
LAN
Technical support
Analysis skills
Bachelor's degree
CompTIA Network+
IT support
Diploma
CompTIA A+
Help desk
Information Technology

Full Job Description

An IT Support Technician is responsible for providing technical support to employees or customers by installing, maintaining, and troubleshooting computer hardware, software, networks, and other IT systems. They ensure that technology operates efficiently, resolve technical issues promptly, and help users with day-to-day IT needs.

Key Responsibilities:

Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and peripheral equipment.
Diagnose and resolve hardware, software, network, and connectivity issues.
Respond to IT support requests through phone, email, remote support, or in person.
Set up user accounts, passwords, email access, and system permissions.
Install, update, and troubleshoot operating systems and business applications.
Perform routine maintenance, system updates, backups, and security checks.
Configure and support local area networks (LAN), Wi-Fi, VPNs, and internet connectivity.
Document support requests, solutions, and technical procedures in the help desk system.
Escalate complex technical issues to senior IT staff or external vendors when necessary.
Assist with onboarding and offboarding by preparing and configuring IT equipment for employees.
Ensure compliance with company IT policies, cybersecurity standards, and data protection procedures.
Provide basic training and guidance to users on IT systems and software.

Requirements:

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
Experience in IT support, help desk, or technical support is an advantage.
Knowledge of Windows and macOS operating systems, Microsoft 365, networking fundamentals, and common business software.
Familiarity with Active Directory, hardware troubleshooting, printers, and remote support tools is beneficial.
Strong analytical and problem-solving skills.
Excellent communication and customer service abilities.
Ability to prioritize tasks and work effectively under pressure.
Relevant certifications such as CompTIA A+, Network+, Microsoft, or ITIL are an advantage.

Pay: $55,057.85 – $99,519.89 per year

Benefits:

Free food
Health insurance
Life insurance
Vision insurance

Work Location: In person

Quick Apply

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