In-Demand Configuration analyst Jobs in Docklands, Vic

Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- POS
Quick Apply
Level 2 Customer Application Support Analyst - Reflect & Recover
Civica —Ringwood VIC
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- SQL
- Work from home
Quick Apply
Cybersecurity Engineer
Triskele Labs —Melbourne VIC
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- AWS
Quick Apply
Business Analyst
Benefact Group —Southbank VIC
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- Financial services
- Annual leave
- Parental leave
Quick Apply
Clinical Application Analyst
Imaging Associates —Box Hill VIC
- Full-time
- Hybrid work
- Computer Science
- PMP
- EMR systems
Quick Apply
WMS Applications Support Analyst
Tata Consultancy Services —Melbourne VIC
- SQL
People Systems Analyst
REA Group —Richmond VIC
- Full-time
- Hybrid work
- AI
- Café
- Communication skills
- Parental leave
8d
Workday Integrations Consultant
Collaborative Solutions —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
SAP EHS - Functional Analyst
Tata Consultancy Services —Melbourne VIC
- Agile
SAP EAM Functional analyst
Tata Consultancy Services —Melbourne VIC
- Agile
ServiceNow Developer
Capgemini —Melbourne VIC
- Full-time
- Hybrid work
- Administrative experience
- Scripting
- AI
Salesforce Developer
Mav3rik —Melbourne VIC
- Hybrid work
- Azure
- Management
- Salesforce
- Health insurance
- Annual leave
Event Analyst, Marketplace Support - Tours & Onsales
Live Nation —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
9d
HSM Senior Developer (Thales Luna / YubiHSM)
Accenture —Melbourne VIC
- Full-time
- APIs
- On-the-job training
- Parental leave
Implementation Consultant - AUSTRALIA
Zycus —Melbourne VIC
- Full-time
- AI
- Communication skills
Junior Automation Engineer
VicRoads —Melbourne VIC
- Full-time
- Remote
- Management
- Customer service
- Analysis skills
- Work from home
- Parental leave
17h
Salesforce Business Analyst
Monks —Melbourne VIC
- Azure
- Sales
- Salesforce
Quick Apply
Workday Financials Procure to Pay Consultant (AU Citizen for Security Clearance)
Accenture —Melbourne VIC
- Full-time
- CRM software
- ERP systems
- Finance
- On-the-job training
Workday HCM Consultant
Collaborative Solutions —Melbourne VIC
- Full-time
- Education
- Bachelor's degree
ServiceNow Developer
Capgemini Sogeti —Melbourne VIC
- Full-time
- Hybrid work
- Administrative experience
- Scripting
- AI
1d

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Service Desk Analyst

Accent Group -
Cremorne VIC

Quick Apply

Job Details

Full-time

Qualifications

ITIL
IT support
POS
Intune
VPN

Full Job Description

Join one of Australia and New Zealand’s largest retail groups - Accent Group. With a portfolio of over 850+ stores, 34 iconic brands (including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, The Athletes Foot, Sports Direct, Glue Store and Vans), and 30+ online platforms, we’re not just selling shoes - we’re shaping the future of retail. At Accent Group, we’re driven by innovation, passionate about people, and serious about creating standout career opportunities. Whether you’re starting your retail journey or looking to grow into leadership, you’ll be part of a culture that values individuality, rewards performance, and empowers you to make your mark (in your kicks of course!)

The Service Desk Analyst provides first level IT support across retail stores, distribution centres, and corporate environments. This role ensures seamless technology operations in a high-volume, customer-focused retail setting, supporting POS systems, store network connectivity, in-store devices, and end-user applications.
The position plays a key role in maintaining business continuity and delivering exceptional service to internal stakeholders through timely and effective resolution of incidents and service requests.

Key Responsibilities include:

Provide prompt first and second-level support to stores, warehouse, and office users via phone, email, and ITSM system.
Troubleshoot issues with POS terminals, scanners, printers, EFTPOS, network connectivity, and mobile devices.
Support Microsoft 365, Windows 11, and Intune-managed devices.
Escalate high-impact or recurring issues to senior engineers or vendors, ensuring timely resolution.
Maintain detailed records of incidents, actions taken, and resolutions within SLA targets.
Support the deployment, configuration, and maintenance of in-store IT equipment (POS, handheld scanners, label printers, and All-in-One devices).
Liaise with field technicians, network teams, and store operations to coordinate onsite visits and remote fixes.
Assist with technology rollout activities including new store openings, relocations, and seasonal upgrades.
Provide professional, courteous support with a strong customer service focus.
Communicate effectively with store team members, regional and national leads, and warehouse supervisors to keep them informed on issue progress.
Prioritise requests based on business impact and ensure transparent communication on incidents affecting sales or operations.
Maintain accurate technical documentation, knowledge articles, and standard operating procedures.
Contribute to knowledge-sharing sessions and process improvement initiatives.
procedures.

To be successful you will ideally have:

Demonstrated 1–3 years’ experience in a Service Desk or IT Support role within a retail, corporate, logistics, or multi-site business.
Experience supporting Microsoft 365, POS systems, Windows 10/11, Apple Devices and hardware troubleshooting.
Understanding of network fundamentals (Wi-Fi, VPN, Firewall and Switches).
Familiarity with ITIL incident, request, and change management processes.
Ability to function and collaborate within a team and remain approachable always.
Analytical thinker with the ability to identify trends and implement process improvements.
Ability to perform under pressure and manage competing priorities in a high-volume environment.

Why Join Accent Group?

Be part of a dynamic and growing company with a portfolio of the best global brands.
Opportunity to make a significant impact on our technology team.
Collaborative and supportive team environment.
Competitive salary and benefits package.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

Quick Apply

Refine Your Search

configuration analyst jobs in docklands, vic

Service Desk Analyst

Level 2 Customer Application Support Analyst - Reflect & Recover

Cybersecurity Engineer

Business Analyst

Clinical Application Analyst

WMS Applications Support Analyst

People Systems Analyst

Workday Integrations Consultant

SAP EHS - Functional Analyst

SAP EAM Functional analyst

ServiceNow Developer

Salesforce Developer

Event Analyst, Marketplace Support - Tours & Onsales

HSM Senior Developer (Thales Luna / YubiHSM)

Implementation Consultant - AUSTRALIA

Junior Automation Engineer

Salesforce Business Analyst

Workday Financials Procure to Pay Consultant (AU Citizen for Security Clearance)

Workday HCM Consultant

ServiceNow Developer

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