Overview:
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple: “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking a motivated Workplace Relations Advisor to join our team.
Job Summary
The People & Culture Manager is responsible for leading and supporting the delivery of effective people strategies, programs, and operational HR services across the organisation.Reporting to the Head of Industrial Relations & Human Resources, the role provides leadership, guidance and support across Talent Acquisition, Workplace Relations, and broader Human Resources activities. The position works closely with operational leaders, managers, and the broader People & Culture team to ensure workforce requirements are effectively supported and people practices are consistent, practical, compliant, and aligned with organisational objectives.
The People & Culture Manager will lead and support team members across Talent Acquisition and Workplace Relations while maintaining responsibility for broader HR matters, including employee relations, performance management, workforce planning, organisational change, employee engagement, policy development, and the continuous improvement of people practices.
Operating within a fast-paced, complex, and operationally driven environment, the role requires a commercially minded and pragmatic people leader who can balance strategic priorities with hands-on operational delivery.
Key Responsibilities
People & Culture Leadership
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Lead, coach and support Talent Acquisition and Workplace Relations team members.
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Establish clear priorities, expectations, and accountabilities across the team.
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Support the professional development and capability of team members.
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Partner with senior leaders and managers to understand and address workforce and people priorities.
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Support the Head of Industrial Relations & Human Resources in delivering broader people strategies and initiatives.
Talent Acquisition
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Provide leadership, guidance, and support to the Talent Acquisition function.
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Partner with operational leaders to understand current and future workforce requirements.
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Support recruitment strategies across high-volume, specialist and leadership roles.
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Monitor recruitment activity, workforce demand, and key recruitment metrics.
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Identify opportunities to improve recruitment processes, candidate experience, and hiring outcomes.
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Support effective workforce planning and the development of sustainable talent pipelines.
Workplace Relations
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Provide guidance and support across employee and workplace relations matters.
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Coach managers in managing performance, misconduct, grievances, complaints and workplace conflict.
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Support workplace investigations and formal employment processes as required.
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Work collaboratively with Workplace Relations Specialists and the Head of Industrial Relations & Human Resources on complex or sensitive matters.
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Ensure workplace matters are managed fairly, consistently and in accordance with relevant legislation, industrial instruments, and organisational policies.
Human Resources
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Provide practical and commercially focused HR advice to leaders and managers.
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Support the employee lifecycle, including onboarding, probation, performance, development, retention, and separation.
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Partner with leaders to address workforce, capability, and organisational challenges.
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Support organisational change and workforce transitions.
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Contribute to employee engagement, retention, succession planning, and workplace culture initiatives.
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Support the development and continuous improvement of People & Culture policies, procedures, and practices.
Workforce Planning and Reporting
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Partner with operational leaders to identify current and future workforce requirements.
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Analyse recruitment, turnover, retention, and other workforce trends.
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Prepare meaningful people insights and reports to support informed decision-making.
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Identify workforce risks and opportunities and recommend practical solutions.
Stakeholder Management and Continuous Improvement
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Build strong relationships with senior leaders, operational managers, and employees.
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Provide credible, practical, and timely People & Culture advice.
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Lead and contribute to People & Culture projects and organisational initiatives.
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Identify opportunities to improve systems, processes, and service delivery.
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Promote collaboration, consistency, and continuous improvement across the People & Culture function.
About You
You are an experienced and credible People & Culture professional with broad capability across Human Resources, Talent Acquisition and Workplace Relations. You are a confident people leader who enjoys coaching and developing others while remaining comfortable managing hands-on HR responsibilities. You have strong stakeholder management skills and can provide practical advice, constructively challenge decisions, and navigate complex people matters. You are commercially aware, solutions focused and capable of balancing employee experience, operational requirements, organisational risk, and business priorities.
Qualifications and Experience
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Tertiary qualification in Human Resources, Employment Relations, Business or a related discipline, or equivalent professional experience.
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Demonstrated experience in a People & Culture, Human Resources or similar leadership role.
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Broad experience across HR, Talent Acquisition and Workplace Relations.
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Experience leading, coaching, and developing HR or People & Culture professionals.
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Strong knowledge of Australian employment legislation and contemporary HR practices.
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Experience managing complex employee and workplace relations matters.
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Strong stakeholder management, communication, and influencing skills.
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Demonstrated ability to operate effectively within a fast-paced and complex environment.
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Experience within aviation, transport, logistics or another operational environment will be highly regarded.
Key Capabilities
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People leadership and team development
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Human Resources management
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Talent Acquisition leadership
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Workplace and employee relations
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Workforce planning
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Stakeholder management and influencing
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Coaching and advisory capability
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Commercial and operational awareness
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Sound judgement and decision-making
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Change management and continuous improvement
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People analytics and reporting
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High levels of integrity, discretion, and professionalism
General Responsibilities
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Comply organisational policies, procedures, and applicable legislation.
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Maintain confidentiality and appropriately manage sensitive information.
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Promote a safe, respectful, inclusive, and professional workplace.
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Demonstrate organisational values and expected behaviours.
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Undertake other reasonable duties consistent with the responsibilities and seniority of the position.
Why Join Swissport?
This is a great opportunity for someone looking to develop their workplace relations career in a large, complex, and operational environment. You will gain exposure to a broad range of employee relations, workplace relations, and industrial relations matters, while being supported by experienced leaders and stakeholders.
You will have the opportunity to grow your technical knowledge, strengthen your advisory skills, and contribute to practical workplace outcomes across a fast-paced aviation business.
Equal Employment Opportunity Statement
Swissport is an equal opportunity employer. We base our hiring decisions on business needs and the best-qualified candidates available, without discrimination based on any protected category. Candidates offered employment may be subject to criminal record and other background checks as permitted or required by company policy or applicable law.
Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand, may apply.
