In-Demand Case coordinator Jobs in Box Hill Vic

Customer Care Co-ordinator
The Good Guys —Southbank VIC
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
6d
Associate to the Honourable Justice Lesley Taylor, Court of Appeal, Supreme Court of Victoria
Court Services Victoria —Melbourne City Centre VIC
- Full-time
- Writing skills
- Research
- Communication skills
1d
Social Worker - Westside Lodge (Dual Diagnosis Rehabilitation Centre)
Western Health —Melbourne VIC
- $80,000 - $90,000 a year
- Part-time
- Master's degree
- Education
- Bachelor's degree
1d
Leading Teacher - Leader of Engagement
Government schools —Melbourne VIC
- Full-time
- Leadership
- Teaching
Support Worker
ATZ Care —Melbourne VIC
- $32 - $40 an hour
- Part-time
- First Aid Certification
- Communication skills
Lead Practitioner Family Services - Restoring Families - Croydon
Uniting Vic.Tas —Croydon VIC
- Part-time
- Research
- Working with children
- Annual leave
- Parental leave
14d
Consultant Psychiatrist - Coordinator of Medical Training
The Royal Melbourne Hospital —Parkville VIC
- Part-time
- Management
- Research
- Leadership
- Annual leave
- Employee assistance program
Assistant Principal (Student Operations) - Range 3
Government schools —Melbourne VIC
- Full-time
- Management
- Leadership
- Communication skills
Learning Specialist - Leader of Learning in Inclusion
Government schools —Melbourne VIC
- Full-time
- Communication skills
- Teaching
Rehabilitation Consultant (contractor) - Remote
Beneco —Melbourne VIC
- Part-time
- Hybrid work
- Bachelor's degree
- Communication skills
Quick Apply
Practice Nurse
First Step —St Kilda VIC
- Full-time
- Nursing
- Patient monitoring
- Communication skills
- Employee assistance program
Director of Junior School
Government schools —Melbourne VIC
- Full-time
- Management
- Leadership
- Teaching
Senior Family Worker
The Royal Melbourne Hospital —Parkville VIC
- Part-time
- Remote
- Organisational skills
- Leadership
- Communication skills
- Employee assistance program
3d
Ops Senior Admin Assistant
UPS —Airport West VIC
- Full-time
Regional Injury Management Advisor
Toll Group —Melbourne VIC
- Full-time
- First Aid Certification
- Conflict management
- Negotiation
Registered Nurse
Blue Star Homecare —Melbourne VIC
- Part-time
- In-person
- Nursing
- Employee assistance program
Occupational Therapist
Western Health —Melbourne VIC
- Part-time
- Education
- Discharge planning
- EMR systems
Home Based Care Support Worker
MacKillop Family Services —East Melbourne VIC
- Part-time
- Employee assistance program
Senior Mental Health Clinician - Eating Disorders
The Royal Melbourne Hospital —Parkville VIC
- Part-time
- Remote
- Leadership
- Communication skills
- Employee assistance program
Senior Mental Health Clinician
The Royal Melbourne Hospital —Parkville VIC
- Part-time
- Remote
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
3d

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Customer Care Co-ordinator

The Good Guys -
Southbank VIC

Apply Now

Job Details

Full-time
6 days ago

Benefits

Parental leave
Employee assistance program

Qualifications

CRM software
Customer service
Salesforce
Case management
Communication skills

Full Job Description

Company Description

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi-Fi?

Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

The Customer Care Coordinator is responsible for providing exceptional customer care through phone and chat channels to provide quick resolutions to various customer issues, requests, quotes, orders, and product inquiries.

Key Responsibilities:

Handle inbound customer requests via phone and chat, addressing inquiries such as order status, simple quote requests, documentation (invoices, etc.), and initial product support.
Capture necessary case information during call transfer or escalation to ensure smooth case management by the Customer Experience Team.
Proactively educate customers on self-service tools and options to improve efficiency and customer independence for future interactions.
Process low-value phone or chat-based orders and assist with order follow-up.
Log complaints and handle first-level complaint resolution, escalating unresolved complaints to the Customer Experience Team.
Manage warranty and faulty product inquiries, raising repair requests when necessary.
Monitor SLA performance for first contact resolution (FCR) with the support of team leaders.
Drive high customer satisfaction (CSAT) and net promoter score (NPAS) outcomes scores through consistent, high-quality service delivery.
Collaborate with the Customer Experience Team on escalations and ensure the consistent implementation of Service Level Agreements (SLAs) to meet key performance targets.
Loyalty & Buying Group: Manage inquiries regarding loyalty or buying groups as they relate to quotes and order fulfilment.

Please note this role operates on Monday to Friday on a rotating roster with shifts occurring between the hours of 8:30am - 7pm.

Qualifications

Essential:

Customer Service Experience: Proven experience in a contact centre or similar environment, handling inbound calls and chats, and delivering exceptional customer service.
Communication Skills: Strong verbal and written communication skills, with the ability to clearly articulate information and assist customers across multiple channels (phone, chat, email).
Attention to Detail: Ability to accurately capture key details during interactions and ensure thorough and correct case creation for seamless resolution.
Customer Focus: A passion for delivering a positive customer experience, with the ability to build rapport and solve problems efficiently.
Problem-Solving: Ability to think critically and resolve issues during first contact when possible, escalating cases as needed.
Multitasking: Ability to handle multiple customer interactions at once (e.g., handling chat requests while answering calls) in a fast-paced environment.
Tech-Savvy: Proficiency with technology and an eagerness to learn new systems, including chat platforms, CRM tools, and case management systems.

Desirable:

Salesforce CRM: Familiarity with Salesforce or similar CRM platforms is highly regarded.
Chat Experience: Experience managing customer inquiries via live chat platforms.
Customer Experience Metrics: Understanding of CSAT, NPAS, and other contact centre metrics, and a desire to improve these.

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply

Job Location

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Refine Your Search

case coordinator jobs in box hill vic

Customer Care Co-ordinator

Associate to the Honourable Justice Lesley Taylor, Court of Appeal, Supreme Court of Victoria

Social Worker - Westside Lodge (Dual Diagnosis Rehabilitation Centre)

Leading Teacher - Leader of Engagement

Support Worker

Lead Practitioner Family Services - Restoring Families - Croydon

Consultant Psychiatrist - Coordinator of Medical Training

Assistant Principal (Student Operations) - Range 3

Learning Specialist - Leader of Learning in Inclusion

Rehabilitation Consultant (contractor) - Remote

Practice Nurse

Director of Junior School

Senior Family Worker

Ops Senior Admin Assistant

Regional Injury Management Advisor

Registered Nurse

Occupational Therapist

Home Based Care Support Worker

Senior Mental Health Clinician - Eating Disorders

Senior Mental Health Clinician

I want to receive the latest job alert for case coordinator in box hill vic

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